I gave a negative response on another site and cannot retract it! I would just like to say, that my order was dispatched on time and without a problem. The only issue I have as mentioned on anothe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use the... See more
Gift is not personalised which was a pity given that we asked for the recipients name to be added. And his birthday message was omitted too. So it all looks quite generic. And it took >24 hours to be... See more
I wasn't provided with an update for when the product was shipped so I had to chase them for an update. Then, no one responded to my email within 48 hrs (as promised on the website). When I did re... See more
Company details
Written by the company
Wedding Gifts, Anniversary Gift Ideas, Good Birthday Presents, Unusual Mothers Day Gifts, New Baby Gifts, Christmas Gifts for Women Men, Him, Her. Fast Delivery
Contact info
41-45 High Street, CB10 1AR, Saffron Walden, United Kingdom
- customerservices@thegiftexperience.co.uk
- www.thegiftexperience.co.uk
3.8
Great
532 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering....so far so good!!
18 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Catherine :-)
Easy to navigate and clear instructions
17 August 2022
Unprompted review
Reply from The Gift Experience
I am pleased to read this, thank you so much Mike :-)
Reply from The Gift Experience
That's great, thank you so much :-)
Reply from The Gift Experience
Thank you so much for your 5 stars :-)
Anniversary gift
Always very pleased with all the gifts I have bought for friends &
Family
17 August 2022
Unprompted review
Reply from The Gift Experience
That's great to read Mary, thank you for your review and for your return custom :-)
excellent range of products
excellent range of products, website easy to navigate and love the fact I can save my choices in the basket and receive a code to sign back in
16 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Joy, we really appreciate your 5 star review :-)
Perfect gift
Wonderful so so happy, if you are looking for that something special these are the guys to visit I found a beautiful gift for a wedding and had it engraved it’s beautiful and the staff are very pleasant and helpful and think nothing of going above and beyond for you I would definitely recommend them and will definitely be shopping with them again thank you the gift experience A***
12 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your amazing review, it's lovely to read how happy you are with your order and our products and services. If you need anything in the future please just shout :-)
Ordering was easy until I was asked to…
Ordering was easy until I was asked to prove I was me. I had to go to Barclays app (which I don’t have). I was then declined to purchase this item. Luckily I have an app with another bank, so could use that app. What happens if a person doesn’t have an app for their bank? Thought I’d let you know, as it may lose you some custom. Looking forward to receiving the cushion!
12 August 2022
Unprompted review
Reply from The Gift Experience
I am sorry to read this Lynne, however the banking security is between yourself and your bank, it's not something we have put in place or have control over, however I am pleased you were able to place an order. For anyone who does not have online banking and their bank requires approval to purchase, they usually have their mobile phone number set up so they can receive a text message with a code. We can also take orders over the phone for customers who are struggling with this.
Very easy to order from this great gift…
Very easy to order from this great gift company. Plenty to choose from for all occassions
11 August 2022
Unprompted review
Reply from The Gift Experience
I am so pleased to read this, thank you Teresa :-)
Wine box
After purchasing a personalised wooden wine box, which was very easy to do & a very quick delivery! Unfortunately I wasn't entirely happy with the personalisation, after being in touch with a gentleman by the name of Syd, all was rectified, another wine box was sent out within a couple of days & I am entirely happy with my purchase, very good service 👍thanks
10 August 2022
Unprompted review
Reply from The Gift Experience
I am sorry for the initial disappointment with your order Donna, and thank you so much for your understanding and 5 star review, I am pleased all is now well with your order :-)
I found exactly what I was looking …
I found exactly what I was looking for, a gift for very dear friends for their Pearl Anniversary. These two cushions are perfect. I am sure they will love them.
10 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your great review Denise, I am so pleased :-)
Easy to use site with clear…
Easy to use site with clear descriptions and photos.
9 August 2022
Unprompted review
Reply from The Gift Experience
This is great, thank you Marcus :-)
Great selection of gifts
Great selection of gifts at The Gift Experience
Love the uniqueness of the unusual and interesting gifts on offer.
Very easy to order with reasonable pricing, now I’m looking forward to receiving and gifting my friends 60th Birthday gift
8 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so very much for your wonderful review Lesley, we really appreciate it :-)
Nice and simple
4 August 2022
Unprompted review
Reply from The Gift Experience
Thank you for your 5 star review Stephen :-)
Easy to order
4 August 2022
Unprompted review
Reply from The Gift Experience
This is great, thank you Wendy :-)
Ordered the day you were born for my…
Ordered the day you were born for my father's 80th birthday. It is no more than a laminate on a bit of card which I could have made myself FOC. It cost £22.00. I have contacted the company expressing my dissatisfaction had a brief email back saying sorry you are disappointed but cannot refund. They really could not care less as they have taken my money. THE FIRST AND LAST TIME I WILL BE USING THIS COMPANY - DISGUSTED.
4 August 2022
Unprompted review
Reply from The Gift Experience
Once again we are sorry to read you do not like the item, however as already discussed what has been delivered to you is what is shown on the website, and as it's a personalised item we cannot refund it just because you don't like it, I am sorry.
Amazing customer service
Placed an order online however my postage option was defaulted back to standard delivery when I had clicked for next day delivery. I contacted customer service , spoke to an advisor Syd after about 5 seconds, he managed to upgrade my order to next day delivery and everything was sorted within about a minute. Never experienced such quick and efficient customer service in my life 👍🏼 Brilliant. Thanks again Syd
4 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your brilliant review Ross, I will certainly pass this on to Syd :-)
Quick and easy to use website
Quick and easy to use website.
Large selection to choose from
Will use ahain
1 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Annie, we very much look forward to welcoming you back to shop with us again :-)
Site easy to use and a good choice of…
Site easy to use and a good choice of gifts
28 July 2022
Unprompted review
Reply from The Gift Experience
Thank you, I am pleased to read this :-)
Google search
I found the items on this site with delight having searched for sometime for something different.
24 July 2022
Unprompted review
Reply from The Gift Experience
This is wonderful, thank you so much Sheilagh :-)
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