The Gearbox Centre Kent LTD Reviews 37

Gearbox ordered and dispatched within 2 weeks. Old gearbox collected a month ago.
No return of £400 deposit, several emails unanswered, feeble excuses each call I make.
Not much faith with guarantee if required
Next step is trading standards.
UPDATE : Posted on their Facebook page a couple of days after this review and a different member of staff intervened and deposit is now back in my bank within 24 hours.😊

Gearbox fine, however they seem to have a big issue with the return of ones deposit?
Sent loads of emails, and was told it will be sorted.
But here we are nearly a month later. I know it's only £120 but it's my £120.

I took my van here for have a new gearbox clutch and slave cylinder.

When collecting the van I noticed the engine light was on, I said to them when I dropped it off to them it wasn’t on and I’d like them to fix it. Unfortunately due to the lateness of the day they were almost closed and I needed to drive it back to Brighton having got a 1.5 hr train up to collect it, reluctantly I left with them unable to get the light off. I used my local garage to turn the light off at my cost to myself which was caused by oil on the sensor from their repairs.

Fast forward 1 month the clutch started sticking down and not going into gear again, they gearbox centre refused to collect the van and insisted I spend 100s of £ getting it towed back to them 100 miles away.

I would have assumed they would have been so embarrassed they would have moved heaven and earth to get me back on the road but they weren’t apologetic in the slightest.

The loss of faith with them considering the engine light and the new parts that lasted a month and the unapologetic attitude I dealt with the vehicle and didn’t send it back to them.

Take your vehicle elsewhere.

Absolute cowboys do not have a clue, one of the worst most arrogant companies I’ve ever had the misfortune to use. Could not repair my auto blamed it on the vehicle. Going through a clsim back on Credit card DO NOT USE con artists and cowboys I hope they close down

Marc Chilton I have never dealt with such a unprofessional arrogant childish person. I requested an itemised invoice and he said they don't do that,he then suggested I did a 350 mile 5hour trip to collect it,he also said I would need a donar gearbox for a part so I said I would have the other parts he agreed, but when I went to collect the van there were no other parts they decided they were too worn ,surely that's my choice to be made.Have decided to go back to Trading Standards. Quoted up to £1800 ended up over £3500 with donar gearbox.

Few days ago I went with my bmw 7 series for a gearbox service, the guys were absolutely fantastic, very friendly and professional, the cost was excellent, and I’m more then happy for choosing them!

COWBOYS/ROUGE TRADERS

Fitted noisy faulty discs and pads and refuse to change them for different ones. Been ongoing for weeks and they’re refusing to speak to their supplier to ask for different ones as they clearly have an issue.

No customer service skills and just want to take your money and give you bad replacements and ignore when they’re faulty.

DONT USE THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF

Took my gearbox for my Renault Master van to Alex and the man took it in on Tuesday afternoon it back by Friday afternoon back on the road. Thank you very very much Alex and the team brilliant work I’m going nowhere else

We live in France and couldn't find a garage to repair the problem so booked up and drove over.  The powershift gearbox was replaced whilst we stayed in England.  Very happy with the service and got back on the ferry the same day.  Found an oil leak when getting off the boat so turned round and booked to get back on the ferry.  Had to stay the weekend at the local hotel as The Gearbox Centre weren't open.  Fault repaired FOC after a delay getting parts, got back on the ferry Wednesday afternoon. Got half way home and heard a banging, found the drive shaft nut was loose. Had to find a garage at 6.30pm in Rouen with a loose wheel.
We advised The Gearbox Centre who denied any responsibility but said get the car into a garage to check and do a report.  This was done at a cost of £150.  All our additional expenses were sent to The Gearbox Centre (over £1000)  After five months of chasing, they offered £300!!  

I called in and spoke to he team regarding my VW Golf as I was experiencing some issues. They reassured me that they could take a look and booked me in within a couple days which was great! Especially with the 1 hour time slot.
Turned up on site and was greeted with friendly faces and the online system allowed me to let them know exactly what was going on with my vehicle.
I waited in the reception whilst my car was diagnosed and the technician came out to speak to me once he had finished to let me know his findings. Rest assured it wasn't my gearbox but in fact my clutch which was a relief. I was provided with an estimate then and there, didn't feel like I was getting ripped off as a single mum who knows nothing about cars and told them I was happy to leave it with them and was told it would be a couple of days turn around from when it goes on the ramp. Dropped my car off in the Friday and had a call to say it was ready Wednesday morning. Couldn't be more happier with the service and the team were amazing, kept me updated to date and explained everything so that I could understand what was being done to my car. Highly recommend.

Great place great service had my Polo after no one wanting to touch it being an auto got it sorted quickly and so much cheaper than main dealers
Good communication and easy to deal with recommend to anyone with DSG`s

My BMW 1 series had a crunching 2nd gear, which apparently is a common issue with these gearbox which is wasn't aware of.

I dropped my car off on a Sunday evening posting my keys through the letter box, Ryan called me and let me know the keys were found Monday morning and the car was being test driven later that day.

it was confirmed that the car did indeed need a new 2nd gear, they said they wouldn't be able to get the car in for 2 weeks (bit annoying but it is what it is liked the honesty).

2 weeks comes round I drop the car off and little over 3 days later the car was ready for collection, only extra was it needed a new clutch and flywheel but I had a feeling it might do as far as I was aware it was on 96,000 miles and original clutch and flywheel.

Car has been back for over a month and the shift is so smooth, love driving my car again now, honestly the guys where quick and efficient couldn't recommend them enough.

IF YOU HAVE A GEARBOX ISSUE THESE ARE THE GUYS TO HELP!!!

Terrible don't use these people ,I spent £3600 with them and was supposed to receive a brand new gearbox casing with all my internals fitted but seems a recieved a used gearbox that hasn't lasted 2000miles , audi A5 s tronic

Avoid!
Terrible service, had new gearbox, car went back after few weeks as wouldn’t go in gear, wasn’t fixed and not willing to refund as said transaction had already taken place …..paid 1/2 in cash, big mistake!
Spoke to owner and every time you call they fob you off with, sorry out of office, left early today, will call you back and did not respond to e-mails either.

Brought another vehicle from Ireland to the gearbox centre for my range rover which nobody in ireland could sort the issue dealth with this company in the past 5 star around and problem solved very professional and they know there stuff could not off been more helpful

I learnt of this transmission repairer at a time of not knowing where to turn with my attempts to find someone who could repair the Ford Powershift transmission on my 2012 Kuga. The local Ford dealer (Vosper) was distinctly non committal and did not even try to induce any customer confidence in their enthusiasm or ability to repair this. They quoted a price for a new transmission, and also started to send a string of emails persuading me to buy a new Ford Kuga. Another local automatic transmission repairer threw up his hands and said they had little success repairing this particular gearbox in the past, and would not offer to do this for me. It was in these circumstances that I spoke with Marc Chilton of Torquay Transmission. Marc immediately inspired confidence in me, and gave a cast iron guarantee that the gearbox could be repaired, but told me that a complete ground up rebuild of the transmission would cost £2500 plus VAT, and that this would be the maximum cost I would be incurring. He assured me that Torquay transmissions have been repairing this particular gearbox repeatedly and with guaranteed success. At this point, I felt I could not get a better offer, and I sent the car on a flatbed truck, all the way to Torquay from Plymouth.

A little over a week later, the job was completed. It was expedited a little at my request.

The garage in Torquay is based on a small cul de sac, and is truly a very basic and 'low rent' outfit, and operating clearly on small margins.

They would not allow me to test my vehicle till I had paid the bill, and my brief and early conversation with the person taking payments was less than confidence inspiring. I had to pointedly ask to be shown the parts that had been changed in the gearbox, at which point the senior mechanic walked me around the garage demonstrating physically what had been done with the gearbox with other similar gearboxes lying around under repairs.

We drove the car for a couple of days when everything seemed alright, and we then drove the car all the way to Inverness in Scotland from the South Coast on a planned vacation. The gearbox froze once around the north coast of Wales where we had detoured out to. Though it put the worst frights on us, the problem seemed to rectify itself. There was some intermittent smell of oil, which was a little worrying. But we drove all the way to Scotland and back to the South Coast over a period to two weeks, and the car and transmission got more and more sure footed and problem free. Marc Chilton was available at the end of a phone a couple of times during this journey, and he was generally reassuring that the repairs would hold.

It is now 10 weeks after the repairs. The transmission is working well. I had the car independently checked out for any obvious oil leaks, and there was none. Marc Chilton has given us a year's guarantee for the repairs.

Considering our over all experience, I think Torquay Transmissions has done the repairs to a standard that is meeting the test of time. They offered to repair at a cost that was very competitive, and Marc was extremely reassuring of a good outcome, and he has been proved right over time. The garage at Torquay works to small margins, and they lack the sophistication of large garages, but at the end of the day, they have carried out a repair to a standard we are delighted with. They know they could improve their customer communications, but like all of us, they respond to customers as per the reality of their everyday life and dealings. Marc has been truly a star performer. The mechanics however, are the unsung heroes, working from a very basic garage environment, and ensuring a good outcome.

The real villains in all of this is Ford, who have been short changing many people with this flawed auto transmission box that has been recalled in America on account of class action law suits. And the local dealers show no interest in repairing the gear box! They frighten you with the sting of a new gearbox altogether at £7000

TERRIBLE CONSEQUENCES AFTER CLUTCH REPLACEMENT AT FAVERSHAM GEARBOX CENTRE.
The faulty brand new clutch was installed on my vehicle and them individuals now trying to void responsibility of what they did.
Avoid this place before it is too late!!!

Poor unprofessional cowboys Stealing money off customers.Had gearbox from them 14 months later had to spend £1000 to put right.Did not offer any empathy or refund to cost incurred,fault was a known Audi tt issue that if properly overhauled would have been rectified.STAY CLEAR OF THIS COWBOY OUTFIT!!

poor customer service, fault still there after so called repair had been carried out, total cowboys, DO NOT USE

we had our gear box repaired and with in 45 miles the same problem occurred, a diagnostic was done before the repair and after the repair both diagnostics show the same fault present prior to repair and after repair....no reverse. when making contact we were told to return the car under warranty only to find on the day of collection we had to pay another £772.15 now this was on top of the already paid £2642.89 45 miles ago!! very poor customer service no real communication . on a very disgruntled phone call we were told they would remove the part fitted if we didn't pay and leave the car there whilst sniggering (we have the recording of the conversation). never were we contacted and told about the extra cost and we didn't ask as we were all under the impression it was still under warranty due to the 45 miles covered since collection. please weary and get everything in writing before using this company. we will no be seeking legal advise . to be totally honest we feel very disappointed with the whole service . we understand problems occur but its really how you deal with them that counts and i feel as a big company the whole situation has been delt with very poorly at our cost completely.