We used the Fair Trade Practice to claim for unfair bank charges and they were very good. That was quite a few years ago but we contacted them about miss sold vehicles finance thinking we would get... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Could not provide any further information after initially contacting and saying they could help. Made that absolutely crystal clear.several times . It was impossible to provide any further informatio... See more
Company replied
Four years ago the Fair Trade Practice were successful in reclaiming a nice sum of money for me due to mis-sold PPI payments. They contacted me again last year asking for my permission to contact HM... See more
I used TFTP a while back regarding PPI. No problem. I then used them regarding a refund in relation to the interest on the PPI. They ad partnered with a firm called ETICO. This firm has been systemati... See more
Company replied
Company details
About The Fair Trade Practice
Written by the company
The Fair Trade Practice is a market-leading Claims Management Company based on the south coast of Hampshire.
We are a professional, diligent and ethical firm who engage our customers in a friendly, human way and are proud to be a leader in our industry.
Using our years of experience in claims management we assist customers who have paid a monthly fee for a Packaged Bank Account they feel was mis-sold, helping reclaim the amount paid plus interest.
We are a professional, diligent and ethical firm who engage our customers in a friendly, human way and are proud to be a leader in our industry.
Using our years of experience in claims management we assist customers who have paid a monthly fee for a Packaged Bank Account they feel was mis-sold, helping reclaim the amount paid plus interest.
Contact info
Fair Trade House, 3 Whittle Avenue, PO15 5SH, Fareham, United Kingdom
- 01489 660300
- enquiries@thefairtradepractice.co.uk
- www.thefairtradepractice.co.uk
2.4
Poor
529 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful harassment day and night
Awful harassment day and night, sent all information they requested, bank will do no more as have nothing else to provide. I have sent the same information 4 times but still contacting me at 10pm for it again. I have now contacted the ombudsman.org.uk to get them of my back. 21/2 UPDATE The final response has been sent numerous times and also proof that the other company were never instructed by me as the paperwork was never completed or signed, you have also had that copy 4 times.
15 February 2022
Unprompted review
Reply from The Fair Trade Practice
Dear Lisa, thank you for your review. Firstly, please note that the latest our staff work until is 7pm therefore I can confirm that we have not contacted you at 10pm. Having located your file, I can see that whilst we were investigating your claim back in 2019, your lender informed us that you’d also instructed another claims management company to represent you for PPI claims. We contacted you on a number of occasions between then and now to discuss this but failed to reach you and as such, a cancellation invoice was issued to you in line with our terms and conditions to cover the cost of the work carried out on your behalf up to that point.
Thank you for now getting in touch as we would much rather confirm the outcome of this claim and remove the cancellation invoice. I can see you've now spoken with a staff member who has explained that all we require is a copy of the ‘final response letter’ that the lender claims to have sent you previously. I recognise that you say you’ve asked your lender to send this to us on 4 occasions but we have not received this information and after speaking with them over the phone, they have confirmed that they will not send us this directly.
In order to resolve this matter, please contact your lender and ask them to send you a copy of the final response letter, then forward this onto us. Once we have this letter and can log the outcome of the PPI claim on your file, the cancellation invoice will be removed and the claim will be updated accordingly. Kind regards, The Fair Trade Practice.
Demanding cancellation money?!?!
How I wish I'd visited TrustPilot before today with regards to this company, so I'd have known I wasn't on my own.
I hadn't heard from them for a good few years, yet, out of the blue I received an email the other day from their Credit Control department demanding payment of £216 as they've cancelled the PPI claim process as I'm in breach of the Ts&Cs??
I responded stating I hadn't heard from them for years and didn't understand what was going on, to be told that I'd failed to respond to any of their correspondence over the past few years by text, phone or email!! I could either provide proof of my change of surname for a claim against M&S or pay up. When I explained that M&S had contacted me years ago to say I didn't have a claim, they said I had to call them to get proof of this.
I called M&S and they told me that my account was closed in 2017 and therefore they couldn't pull any information from it.
I really don't understand what they're playing at, but it seems I'm not the only victim.
10 February 2022
Reply from The Fair Trade Practice
Hi Jo, thanks for your review. Unfortunately we've been unable to locate your file with the information you've provided. In order for us to help, please can you provide your case ID number? Alternatively you can email your full name and post code to customerservice@thefairtradepractice.co.uk. Kind regards, The Fair Trade Practice.
Disgraceful company
After no contact since 2017 when they had run a PPI check and unfortunately found that there was no PPI apart from one EGG card account that could possibly have had it . They requested the account number for said Card but unfortunately I didn’t have any paperwork. It was a card I had took out when I was about 19! I don’t know the account number! I had explained over the phone at the time that this was the case . I had not heard from you in 5 years till last night When I got a email to say I had cancelled my claim and a cancellation invoice charging me £180 for sending me a questionnaire and phone calls I have had with them which just didn’t happen .
Now you have given me 14 days to pay this invoice for something they have said I have cancelled which I have done nothing of the sort .
I have emailed them but still have not heard a response .
5 years is along time without any correspondence to then spring a cancellation invoice on someone .
I would appreciate if you could look into this cause I was under the conclusion it was a no win no fee and this cancellation fee was never made clear to me especially since no PPI compensation was ever paid out !
I have sent you a email I hope to hear from you soon on this matter .
10 February 2022
Unprompted review
Reply from The Fair Trade Practice
Dear Larissa, thank you for your review. Having located your file, I can see that your lender requested proof of your identity back in 2016. We contacted you on a number of occasions between then and now to help you pursue the claim but failed to receive the required proof from yourself. As such, a cancellation invoice was issued to you in line with our terms and conditions to cover the cost of the work carried out on your behalf up to that point.
Thank you for now getting in touch as we would much rather remove the cancellation invoice and see your claim through to the end. I can see you've now spoken with a staff member who has explained all of this to you and you have agreed to send us the required proof of identity to resolve the matter. Kind regards, The Fair Trade Practice.
I received an email stating I owed them…
I received an email stating I owed them £280 4 years after receiving a summary email stating that would be last I would hear from them as all my cases has been closed. The latest emailed states ‘after recent conversations with ourselves’- I have not spoken to anyone for 4 years! I panicked and thought it was a fraudulent email and rang them- the lady on the phone was very very rude even when I stated that this was really upsetting to receive after such a long period of time. She then retracted the invoice. I’m still really confused.
1 February 2022
Unprompted review
Reply from The Fair Trade Practice
Dear Joanna, thank you for your review. Having located your file, I can see that your lender requested proof of your identity back in 2018. We contacted you on a number of occasions between then and now to help you pursue the claim but failed to receive the required proof from yourself. As such, a cancellation invoice was issued to you in line with our terms and conditions to cover the cost of the work carried out on your behalf up to that point.
Thank you for now getting in touch as we would much rather remove the cancellation invoice and see your claim through to the end. As you've mentioned, a member of staff has explained this to you and you have agreed to send us the required proof of identity to resolve the matter. Kind regards, The Fair Trade Practice.
Do Not Use
DO NOT USE
At first they appeared helpful making the process easy. Just sign and they do the work. Received a payout from Egg over 18 months ago for a small amount and assumed case closed.
Now received an invoice from these rip off merchants stating I owe them £216 for breach of contract. How? I haven’t cancelled. I have returned all paperwork as requested and have literally done all they asked resulting in a payout. How is this a breach?!
I should have and will tell everyone to avoid these so called ‘fair trade’ and do it yourself. That’s what they’re expecting clients to do anyway.
How? I completed the paperwork, got a payout and assumed that was it? Apparently no. I now have to prove I received that payout. Egg no longer exist. This company are just in it to rip customers off. Avoid. Avoid. Avoid.
29 January 2022
Unprompted review
Reply from The Fair Trade Practice
Dear Liana, thanks for your review. Having located your file, I can see that EGG requested proof of your identity and address back in 2018. We contacted you on a number of occasions between then and now to help you pursue the claim but failed to receive the required proof from yourself. As such, a cancellation invoice was issued to you in line with our terms and conditions to cover the cost of the work carried out on your behalf up to that point.
Thank you for now confirming that this claim resulted in compensation. As we would much rather charge our fee based upon the amount you received, we are suggesting you provide the offer letter so that we can recalculate our invoice. I can see that a member of staff has provided you with EGG's contact details in order to request a copy of the offer letter and you have now agreed to send it onto us to resolve the matter. Kind regards, The Fair Trade Practice.
They claim their commission on gross…
They claim their commission on gross payout not the net payout you receive. It is like being taxed twice for the same goods.
12 January 2022
Unprompted review
Reply from The Fair Trade Practice
Dear Michael, I have taken a look over your file and can see you have raised your concerns as a formal complaint. This will now be dealt with in line with our complaints procedure. Kind regards, The Fair Trade Practice
The service was brilliant
The service was brilliant. Without them I would not have had the time etc to make the claim. The money when it came was a good surprise in December.
15 December 2021
Unprompted review
Terrible company
Terrible company. Staff are rude. Sent me a bill for no reason then retracted it. I think they’re getting desperate as ppi claims have come to an end. Don’t use
20 November 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Patrick, thank you for your review. I’m sorry if any of our staff came across as rude during your claims journey with us. I can see from your file that further information in relation to your claim was overdue and this was the reason a cancellation invoice was originally issued. However once your lender confirmed the product had been cancelled within the cooling off period and no refund was therefore due, we were happy to close your claim down correctly without charge. Thank you for your feedback and we wish you all the best for the future. Kind regards, The Fair Trade Practice
Late getting paperwork to HMRC and when…
Late getting paperwork to HMRC and when it was submitted it was full of errors , told me I couldn’t appeal as that would breech my contract with them , absolute shower of dogshi7
13 November 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Darren, thank you for your review. We are constantly working on improving our communications to customers so your feedback is valuable.
I have located your file and can confirm that we sent your appeal letter to HMRC on the 7th of July but are still awaiting their response. HMRC are currently reporting long delays due to volume of submissions, but once we receive this we will be in touch to let you know the outcome. Kind regards, The Fair Trade Practice
i had at the beginning of october an…
i had at the beginning of october an issue with Fair trade and i did post my comments on the matter. however i will be up front and say that the issue was resolved and have no issues in saying thank you for resolving the matter
3 November 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Ronald, thank you for your further feedback. We're pleased we were able to resolve the matter to your satisfaction and we wish you all the best for the future. Kind regards, The Fair Trade Practice
Helpful
Helpful, honest and no nonsense. My packaged bank account claim went without a hitch. Similar to my earlier ppi claim.
2 November 2021
Unprompted review
If your already down they will kick you
If your already down, this company will make sure they kick you, and get every last penny out of you.. cancellation fee if £216 after I was made bankrupt and was not assisting in helping them get paid a percentage of my PPI due. Offered to pay the invoice @£15 a month as that’s all I could afford and they said they don’t hold a consumer credit license to allow payment over that amount of time… I could restart the ppi claim with them though and they would delete the invoice… absolute scum
21 October 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Danny, thanks for your review. Firstly we’re sorry to hear of your bankruptcy. If you are in need of financial support there are organisations that can help such as Citizens Advice (https://www.citizensadvice.org.uk/), MoneyHelper (https://www.moneyhelper.org.uk/en) and StepChange (https://www.stepchange.org/).
You are correct that a particular license is required to offer the payment plan you describe, and that it is something we do not hold. Having located your file, I can see your lender requested verification of your identity which was not provided and as such a cancellation invoice was issued in line with our terms and conditions.
We would much rather charge our fee based upon the amount you receive, which is why we suggested restarting your claim and removing the cancellation invoice, however I can see you have chosen not to do this and have since agreed a new payment method with a member of the team. Kind regards, The Fair Trade Practice
Nothing fair about The fair trade practice
Cancellation fee was never explained to me from this company. They couldn’t take my claims any further and basically wanted me to contact the companies which was the reason I got FTC involved in the first place so I didn’t have to be the one to do that. At an already extremely stressful time in my life navigating life for my autistic son. FTC closed the cases. Having heard NOTHING from them in years have I this morning received an invoice for the sum of £456.00 for cancellation! What is fair about this practice exactly!?
15 October 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Emma, and thanks for your feedback. I’m sorry to hear you are having a stressful time and apologise if we have added to this at all. As explained in previous communications, your claims were closed as address information the lender requested from you was not provided so your claims could not progress any further. Upon review, as per our terms and conditions, a cancellation invoice was issued to cover the cost of the work done carried out on your claims up to that point. I have asked a member of the team to reach out to you and discuss this further with you. Thank you again for your feedback. Kind regards, The Fair Trade Practice.
Stay Clear
Stay Clear!
Cancellation charges were never fully explained, the ammount of phonecalls I received was ridiculous!
They continued to persue something which I made clear from the offsett I had no additional information for.
8 September 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Vicky, thanks for your review. I have been able to locate your file and can see that we have been trying to reach you by phone for some time to discuss your outstanding cancellation invoice with us and explain how it has been generated in accordance with our terms and conditions.
We would much rather charge our fee based upon the amount you receive, and would therefore be happy to revoke the cancellation invoice upon return of the paperwork we previously sent to you (which can be re-sent should you require).
I have asked a member of the team to get in touch with you via email with more information and you should hear from them shortly. Thank you again for your feedback.
Kind regards, The Fair Trade Practice
Give them a wide berth!
I was excited at the prospect of a PPI claim but the "small print" regarding a cancellation was not made clear to me. I have now been chased quite aggressively for a fee of £216. In fact, I did not want to cancel. I tried to call several times to clarify what information they needed to progress things but could not get through. They cancelled me! I feel more sorry for more vulnerable people who may have been hoodwinked by PPI and who now feel railroaded by The Fair Trade Practice. I would recommend you give them a wide berth. FTP you should be ashamed of yourselves.
2 September 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Andy, thanks for your review. I have been able to locate your file and can see that we have recently sent you communications to remind you of your outstanding cancellation invoice with us as it is now overdue.
I have asked a member of the team to get in touch with you in relation to your cancellation invoice and you should hear from them shortly to discuss further. Thank you again for your feedback. Kind regards, The Fair Trade Practice
Again avoid or you will be harassed
Again avoid or you will be harassed. They have 20% poor feedback it could be you next. No PPI found by them and and invoice for £216 plus extra if you do not pay. Please avoid.
11 August 2021
Unprompted review
Reply from The Fair Trade Practice
Hello Nerys, thank you for your additional feedback.
As we mentioned in our response to your previous review, the amount outstanding is for the cancellation invoice that was issued. We would much rather charge our fee based upon the amount you received, and would therefore be more than willing to revoke the cancellation invoice upon receipt of the final response letter from your lender.
If the final response letter advises that a refund was made to you prior to our involvement, then of course your claims will be closed without fee and the cancellation fee will be revoked.
Kind regards,
The Fair Trade Practice
Spot on service.
Spot on service.
Kept me informed about everything.
will recommend to family and friends.
1 August 2021
Unprompted review
Few no hassle questions
Few no hassle questions, and let them do their job. Perfect and got unexpected compensation
13 July 2021
Unprompted review
Very professional
Very professional, kept me informed throughout the process. I would recommend them
9 July 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.