The Electronics Warehouse Ltd Reviews 264

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, frequently noting that prices for products like Samsung TVs and soundbars are significantly lower than elsewhere. The delivery service is often highlighted for its speed, punctuality, and helpful updates, with many consumers receiving their items promptly and in perfect condition. People also appreciate the overall service, describing it as first-class and efficient, making the purchasing process smooth from start to finish. However, some customers also noted issues with product quality, such as a monitor arriving with a clear fault or a soundbar having minor scratches. A few people experienced delays with delivery, and one reviewer mentioned receiving a soundbar with European plugs. Additionally, there was a concern raised about mobile phones being refurbished without a Samsung warranty.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Product

Consumers generally express satisfaction with the products received, often highlighting great prices and... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding products significantly cheaper... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Value for money

People report positive experiences with value for money. Customers consistently highlight great prices, often... See more

Based on these reviews

Rated 5 out of 5 stars

I was apprehensive at first, finding the TV I wanted at £150 cheaper than anywhere else seemed too good to be true. But I figured it was worth a shot, id be protected and refunded anyway if needed. Lo... See more

Company replied

Rated 5 out of 5 stars

Great value and service. The latest Samsung TV was a lot cheaper than anywhere else, a question was quickly answered and it was delivered when promised with helpful updates along the way.

Company replied

Rated 5 out of 5 stars

From start to finish they were helpful in informing me on tv's etc, I was also kept well informed on delivery which was quick and very punctual, great prices as well. Couldn't ask for more I would hig... See more

Rated 5 out of 5 stars

Bought a Samsung OLED tv from The Electronics Warehouse after searching around for a while. I was initially sceptical as the price was so much better than elsewhere but I placed the order and the tv a... See more

Company replied


Company details

  1. TV store
  2. Electronics Store

Information provided by various external sources

The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

An absolute bargain.

I bought an absolute bargain 65" Samsung TV from here and everything about the deal was faultless. There is every reason to buy here for a great deal and great service. Thanks.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of 50” Samsung tv

Checked out all the major retailers for the cost of a 50” Samsung TV, Electronics Warehouse was £100 cheaper than the rest. The Tv was in perfect condition when it arrived and we are delighted with it.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

It is so disappointing and frustrating

It is so disappointing. I bought a 75 inches samsung TV stated as grade A. TV was switched on the same day it was delivered. Screen was flickering and quickly disappearing.

The problem has been reported, but I have been advised to send a video, which might take me some time as the flickering is so quick and more over I am very busy with work

I think the idea of asking to send a video is to buy time until one month expires. I will try my best to capture the momentary flickering.

It is so disappointing and frustrating

21 March 2026
Unprompted review
Rated 3 out of 5 stars

Samsung Soundbar.. Scratched?

Definitely not rated “A” quality wise, purchased a Samsung sound bar and sub from them and came with minor scratches over casing.. either way, at the price I paid, around half of the retail value, I’m still well pleased with the purchase.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great value and service

Great value and service. The latest Samsung TV was a lot cheaper than anywhere else, a question was quickly answered and it was delivered when promised with helpful updates along the way.

3 March 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much, we appreciate your kind review and hope you keep on enjoying your TV

Rated 5 out of 5 stars

Excellent Service

Excellent product, great service and good value thank you

6 March 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your review. We appreciate your comments and hope you keep enjoying your TV

Rated 5 out of 5 stars

I ordered two Samsung wall brackets for…

I ordered two Samsung wall brackets for new TVs after checking a few retailers. The parts were genuine and noticeably cheaper than buying from Samsung, and they arrived in two days. Ordering on the website was straightforward and the brackets were well packaged.

21 February 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're glad everything went well with the purchase.

Rated 5 out of 5 stars

Samsung wall brackets

I ordered two Samsung wall brackets for my new TV's.
They were genuine parts yet significantly cheaper than direct from Samsung. Delivered in two days.

excellent service

16 February 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're glad everything went well with the purchase

Rated 4 out of 5 stars

Late with delivery

The ordering from the website was all good, the only complaint was the delivery which was very late, with the usual excuses of van not starting in the morning and traffic.

31 January 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for the review. We're sorry the courier was a little late reaching you on the delivery day

Rated 5 out of 5 stars

Good pricing, prompt delivery

Good pricing. Prompt delivery. 2 man team were polite and communication was very good.

Would recommend and use again

26 January 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for the positive review. We're pleased everything went well with the courier service for you.

Rated 5 out of 5 stars

65" Samsung OLED TV Excellent price

Purchased a 65" Samsung OLED TV from The Electronics Warehouse because the price was £400 cheaper than anywhere else. Received a confirmation email immediately, but then didn't hear from the delivery company after 6 days, so sent an email to The Electronics Warehouse. Had a very prompt reply, then from the delivery company. TV was delivered 2 days later in perfect condition, excellent service and would highly recommend.

23 January 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your postive review. We're sorry the delivery company didn't get in touch with you sooner, but glad you liked our excellent service.

Rated 5 out of 5 stars

Purchased a TV on-line from Electronics…

Purchased a TV on-line from Electronics Warehouse, cost compare the price was best. Great communication re. delivery from warehouse to doorstep. Thank you!

18 February 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We hope you keep enjoying your TV from us.

Rated 5 out of 5 stars

First class service from the Electronics Warehouse

First class service from the Electronics Warehouse. The Samsung TV I bought was perfect and delivered efficiently by their friendly team. Would undoubtedly use the company again.

4 February 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're glad that you liked the service that the courier and we provided

Rated 4 out of 5 stars

Item as described

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.
Thanks again. Will definitely recommend

27 January 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're sorry there was a small delay with our 2 man delivery service but glad you were kept updated.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent service 👏

29 December 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive comments. We're glad you liked the service provided by us.

Rated 5 out of 5 stars

Great price great tv

We ordered a tv which was a great price - delivery was as expected and we are very happy with our purchase

26 January 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your review. We hope you keep enjoying your TV from us.

Rated 1 out of 5 stars

Just answer the phone and sort my problem out which

Just answer the phone and sort my problem out which I’ve rang you 4 times about it , terrible customer services and do not recommend this company in any way 😡

12 February 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

I'm sorry that your TV has developed a problem. We have been trying to arrange for our courier to collect the TV from you but have had to wait for suitable packaging (we do request that customers keep the TV box in case it has to be returned to us for whatever reason). The courier has been in touch with you to arrange a collection date but these have so far been declined.
We are continuing to work with you and the courier to get your TV back to us so that we can inspect it under your warranty.

Rated 5 out of 5 stars

Excellent web site

Excellent web site, easy to navigate and use. Swift and punctual delivery and excellent prices. Thanks to The Electronics Warehouse.

9 January 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much for the review, I'm glad you found the whole ordering and delivery process easy and quick

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