They are very thorough and they keep me updated but the actual legal system is very set up for the big company offenders. They ok with them taking the money of us but when they find out the company ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About The Claims Guys Legal
Written by the company
We specialise in helping our customers claim refunds and compensation that are rightfully theirs.
Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.
Contact info
Hamilton House, Church Street, Altrincham, WA14 4DR, Cheshire, United Kingdom
- feedback@theclaimsguyslegal.com
- www.theclaimsguyslegal.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Claims and customer servis
This has been going on for two years…
This has been going on for two years will I ever get an answer???
Stop
The claims guys started to fill form in and did not finish and did not sign
Still getting emails after two year asking to sign to confirm every week
Please leave me alone
Kept updated on progress
Kept updated on progress
Easy to update information on portal
Handling claims well but why do I have…
Handling claims well but why do I have to keep sending id and signature, done this for all claims around 5 times.
I trust the claim guys to get the right…
I trust the claim guys to get the right results when it finally gets sorted,all my details is what you have on record nothing has changed.
So far so good
So far so good . It is a pity walls keep being erected to slow you down
Doing great guys keep it going get…
Doing great guys keep it going get there eventually thanks
Repeated requests from claims guys for the same information
I am trusting your company to handle my car compensation miss-selling claim and have submitted proof of ID, photographic evidence, signature and email details, plus home address info FOUR times to you to date.
Repeated requests for the same information does not fill me with confidence in your procedures.
You are constantly asking for the same…
You are constantly asking for the same information which I have sent several times along with copy of driving licence . I don't know how many more times you need this .
Thank you
Carole
I always find these experiences a bit…
I always find these experiences a bit daunting I’m not always sure I’ve given you guys the information that is helpful so I’m prepared to accept if you want to contact me for something else I will try and do my best to give you the info you require thank you so far you have been very informative and getting in touch regularly but the above still applies thank you
Waited years and time…
Waited years and just constantly receive the same email over and over again requesting the same documents or signatures. Five years and counting I think. Waste of time.
Good Comunicators
Well, they certainly keep me informed and have asked for ID verification on numerous time, which I have supplied.
Yet to see some money, but then so is everybody else.
Thanks guys
Good communication from yourself
Good communication from yourself, however having to upload my driving licence for about the fifth time. Why is this don't you keep it on record and it is getting abit annoying now constantly uploading the same things over and over.
I've had this email approx fifteen…
I've had this email approx fifteen times and nothing has changed since I first submitted it. Why do you keep sending it
There very helpful always tell you…
There very helpful always tell you what's happening
Happy with my experience it has been…
Happy with my experience it has been straight forward and have been kept uptodate
I can see this will take some time…
I can see this will take some time to go through, but I am pleased the claims guys have not given in.
JUST keep doing what ever is necessary .
We will all benefit at the end of day, well done so far keep doing what you can.
I will always support you in every way
Regards Paul.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








