I was informed by yourselves that you could deal with my car finance claim even though I didn’t have any documentation. Since then you have requested information from myself on several occasions even... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About The Claims Guys Legal
Written by the company
We specialise in helping our customers claim refunds and compensation that are rightfully theirs.
Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.
Contact info
Hamilton House, Church Street, Altrincham, WA14 4DR, Cheshire, United Kingdom
- feedback@theclaimsguyslegal.com
- www.theclaimsguyslegal.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well its not your fault it's taken so…
Well its not your fault it's taken so long.Thanks for not giving up.
Been getting the same email for nearly…
Been getting the same email for nearly 2 years. No further developments just the same automated email. Waste of time basically
The company have kept in informed on a…
The company have kept in informed on a regular basis. The proceess has been slow with getting any compensation. It's been a year or more now. But its no fault of the company im using.
Great experience so far
I have given 5* because, so far, The Claims Guys have been excellent. Their diligence & regular communications with updates on my claim have been first class. It's hardly their fault that the unscrupulous lenders & cartel of government & financial institutions have drawn this out for so long, but I remain confident & positive that TCG will obtain my compensation.
I think you are doing a great job on my…
I think you are doing a great job on my claim and keeping me updated with everything many thanks a Robinson
Too long drawn out not received anything
Too long drawn out not received anything
My experience with yourselves as a company.
As a company you have continually kept me updated with the ongoing situations, and I am very grateful.
I have every confidence in your ability as a company and I look forward to hearing from you in the future.
Thanks so much for your work on my behalf.
Always keep me well informed of any…
Always keep me well informed of any updates. Couldn't ask for any better.
This has been going on for absolute…
This has been going on for absolute years. Repeated requests for information already provided. To opt out now could potentially cost me money for “work” already completed on my behalf. I do not see an end to something I thought would only take a few months to get an outcome.
Excellent service would definitely…
Excellent service would definitely recommend.
They keep me updated on this long road .
Everything that can be done by you is…
Everything that can be done by you is being done
The team have been very helpful and…
The team have been very helpful and explained everything really well and kept me informed great service.
Since signing up.l have recieved…
Since signing up.l have recieved updates on every stage the process is going through.excellent communications.
These guys have been “trying” to sort…
These guys have been “trying” to sort out my car claim for years and they have literally got no where. All i keep getting is the same emails requesting confirmation for the same thing time and time again, I wouldn’t mind if they actually done something of note.
I personally wouldn’t use them.
The process is very long
The process is very long. I appreciate that this is out of the company's control.
Initially, I found communication lacking and left wondering about the legitimacy of the initial contact and information shared.
However, this has appeared to improve with more frequent contact and updates.
Being well informed about all aspects…
Being well informed about all aspects of our claim.
U guys send mails mails but i dont see…
U guys send mails mails but i dont see any money or any action this been since last year i dont know wat real is happening do get anything or is just scam .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








