The Car Loan Centre Reviews 

Had a car platinum warranty 14 plate engine blew in April 2024 they then decided to tell me car wasn't worthy fixing .. followed by they gone in to administration.. said I can claim my 299 back not a chance .. to add more insult to injury they fix car sold it then didn't do the paperwork as someone driving round London bus lanes wrong way and I got well so the paperwork for DVLA it will be sorted ... They cost me loss of earnings loss of deposit .. and they just ignore emails then over the days Ur allowed to claim from your bank like they tell you absolute scamming company disgusting

I bought a car from them back in 2023 and it was my worst nightmare, they did not deal with my matter correctly, they gave me a lot of stress, I would never ever recommend this company to anyone.

Took a car out 3 years ago
Was faulty spent the first 2 years in and out of garage they said I could return the car with the money I spent on it without compensation for my time and troubles
I’m almost at the end but I would never recommend car loan centre or take out another car with them cars are all faulty
I had engine trouble coolant leaks
Gasket seals
Recall from ford
Shocks done
Engine flush
Radiator
Belt
List goes on I have paper work
Ridiculous and expensive monthly payments

This has been one of the worst experiences I’ve ever had with a company in the UK. They are grossly overpricing vehicles... charging up to nearly double their actual market value! For example, a car worth around £3,500 was listed at £6,500, and to make matters worse, they applied an astronomical 57% APR. Over a 36-month finance term, that adds up to nearly £11,000 for a car worth a third of that price.
Additionally, most of their cars are only available on 36-month finance plans, leaving very little flexibility for buyers.
What’s even more concerning is the condition of the vehicles. Despite being assured the car had been fully inspected, I encountered four separate issues within the first month... including necessary repairs and parts replacements. On top of that, when the car was delivered to me, their driver damaged the wheel arch. Shockingly, I was made liable for the cost of the replacement part.
The most serious issue arose when I opted for Voluntary Termination of the finance agreement. They mishandled the process and incorrectly reported two months of late payments to Equifax after the agreement had ended. This inaccurate reporting damaged my credit file, and despite raising the issue, I received no apology or compensation. It felt deliberate, much like the misleading and manipulative behaviour I experienced throughout the process.
Be extremely cautious when dealing with this company, if you must deal with them at all. Their practices are deceptive, their vehicles unreliable, and their customer service negligent. If you value your finances and your credit score, avoid this company entirely.

Has anyone asked me if I want to change the company to marsh group? And is it even legal? I do not agree to this. Take away this piece of junk (PO62YOM) for which I have to pay over 3 times as much thanks to the Dutch interest rate on the loan that The Asset Exchange gave me. In addition, during the contract I repaired the engine myself at my own expense for almost £2000 and the insurance company did not refund me the money. Take this car from my house, I will not pay for it any longer

Apparently all our alleged debts have been sold to marsh finance group. Not marsh fault but they should reconsider taking anything to do with TCLC and company house should push the debt to directors and share holders . I don’t agree with the change and there fire publicy disagree

Allegedly, my account has been in arrears for sometime despite me making contractual payments and also extra payments on top of the contractual payments to pay off the arrears. I have been told that I have so much arrears that I have requested a statement of account and it does not add up. I do not know where my money is going. Moreover for the past 12 months last year, I’ve had every single payment being marked as missed or late payment on my credit file. When an actual fact the payment leaves my account on the exact day that we have agreed as per the contract. I have contacted the company in good faith with screenshots of all of this so that they could rectify however, I haven’t received no response of the of a resolution despite an acknowledgement of an email. This is torn my mental health apart and not one person can help me now as the company has gone into administration. My credit file is absolutely torn apart. This company has financially ruined me, and I have also sought advice from the FCA and have raised a formal complaint with the help of the financial ombudsman. What makes this whole situation even more concerning is I have actually contacted the administrators myself and had no contact back so the question remains as to what is to be done about the missed payments that were actually made on time that have been marked as late on my credit file and also where is all the extra money going that I’ve been making payments for each month? I have also requested a settlement figure multiple times within the time I’ve had my credit agreement and the settlement figure does not seem to move despite me making overpayments.

Is it safe to say that my mental health has massively deteriorated because now I feel as if I I’m in so much debt with this company.

Been a customer for a while now and back in August last year it was agreed I could pay weekly rather than monthly as it was easier due to my pay period. Not sure what happened but fast forward to today 06/01/25 I receive a phone call from the car loan centre stating Iam 232 pounds in arrears when I have been paying the weekly as agreed so it's an impossibility that I could that much in arrears. After some conversation with the staff member on the phone it turns out there system does not allow me to pay weekly and they thought my weekly payments was extra towards my already over priced car lol. However as it was originally agreed by there staff member the I don't see I've done nothing wrong. I would say don't use this company however at the minute they aren't taking on any more new customers due to being in administration. I wish I never got involved with this company as they don't seem to know how to trust customers or what there doing with people's accounts. Phoning up accusing people of owing money they dont for already massively overpriced cars.

Bought car from this company in September 2022 fault for day 1 consent repairs 1 they paid for alloy wheels coloured in with a perment marker found 8 in glove when got back to glasgow key failed did have a boot for months then consent repairs to very last 1 finding out the desil injectors been held on with cable ties been on to this company time n time again warnty not worth it now car lying at garage and can't drive paid last 2 years payments complained and came back with take car back and we will wipe the finance sorry not good enough this company has been doing this for years and getting away with it I now seeking legal advice and taken them to court seen a few o here with same problems so how many more there customer service is a disgrace they don't care what so ever don't help only want the money they have took money from working people and gave them cars that have been half job done it a wonder no 1 has been killed buying there cars

Company is in a mess and has been given deadline according do companies house of feb 2025 to conclude matters. Failing that they are looking at a 3/4 year extension which is outrageous. They are saying that currently more than 1600 live loans out on cars that will get repossessed to pay there debts . Bear in mind when we room finance out on the car loan centre they stayed they are the lender not broker . All top officials should be suied and given personal responsibility for this matter. The company owes more than £10 million pounds to its so called creditors yet takes over 5 months to let us know. Shocking behaviour

place is a joke, had problems after problems with my car they do nothing, they knew the car left there hands with issues that you couldn't count on one hand! it has clearly got unreported crash damage also. i found glass down the back of my seat about a week after having it! the injectors have gone the ad blue injector has also gone, the window regulators are broken on 2 windows, the fuel line has been leaking, the drive shaft has gone and it only has 60,000 miles on the car im absolutely fuming!!

This company is disgusting got my car January 2024 have loads off issues they ain’t bothered about emailed and phoned them don’t get a response explained all issues they said pay £11.000 and send car back that’s not even worth that money then I rang again and woman on phone said there is nothing on their system about this no becouse they don’t write any off it down absolutely disgusting I rang before my 7 day cooling off period and said I don’t want the car they said nothing they could do as they gone into administration DO NOT TOUCH THIS COMPANY THEY RIP PEOPLE OFF WITH DODGY CARS

Where do I start had nothing but problems with my car had mot done last year to spring snap got them repaired everything the old mot said the new one said then few weeks later whole new gear box now bk in garage with a new problems that the garage don't even no what the problem is never have I had a car with so many problems can't even drive it aint even had car that long for all these problems I've had this company Is just so doggy think they new they was selling cars like this we are now stuck with a car that's just stuck in a garage and don't no what to would like some advice what to do as I ain't paying any more towards repairs think company should pay for everything not half like they did the gear box

The car I got on January 2023 had bald tyres making me slip of the road in cold temperatures right into a bush lucky I was not injured no airbag went off also the wrong size battery fir the car the one I should of been twice the size .now in 2024 two garages have done a dyisnostic on the car and found no codes the red triangle and spanner comes on all the time and I lose power like everyone says a lot of money for a car that has faults you want to fix them but they have taken all the codes of you get it sorted with new codes more money I had enough it's going back.

The car i bought failed mot on 400+ they were meant to come and get the car 6 months ago they didn't so I decided to sort it out and get it done, paid for the work and MOT for the scam artists to come and take my car 9pm at night a week after getting it passed the mot,with all of my child's BELONGINGS in the car, I have had no communication in months to state when they're getting the car, so my stuff has been stolen and my babies stuff as well as car seats, they will not get away with this!! Let's all show up there and demand our money back, dodgy scam ARTISTS

Company is in administration wonder why? Selling cars not fit to pass mots got a Kia Sportage off them Dec which had failed MOT on handbrake level and brakes, within a day it passed so they sent the car up within 3 days the handbrake cable snapped, needed to replace rear pads, front pads, air filter, fuel filter oil and filter. The egr was broke so how did it pass a emmisons test? So obviously mot is fake, the garage you used has now been reported and if anything else goes wrong with the car you be getting nothing for it, doesn't show up on my credit file so you actually have no agreement your company be bust by the outcome of a investigation off trading standards look on Google appalling reviews appalling company preying on people refused elsewhere this is why your in administration then amount of claims getting slammed in.... Worse than moneybarn and look what's happened their forced to pay people back.

I got a car from these crooks and within a day had to put in garage for new nead gasket alsorts of problems with engine the car was not fit for purpose also told it had been in front ender paint on the car is different shades fitted with after market bonnet these people need to be held
accountable for ripping people off worst people on the plant putting lifes at risk absolutely shocking how can they get away with this !!!!!

This company are fraudulent! I got a car from them back in October. I have nothing but problems with. Burning oil having to fill oil up every 2 weeks. My recent trip to the garage I was advised not to drive the car as it is a ticking time bomb. There are countless things wrong with the car that would cost far more than the car is worth to fix. And as it’s a common fault on the engine I would be in the same place again in a few months time. So I am now left with £21000 finance on a car I can’t use as it’s unsafe. I have a young family. This company is now in administration and calls I have made to them they just don’t seem to car! Also the £900 extended warranty the sold me counts for nothing as it covers nothing basically! I can see by other peoples reviews there are a lot of people in the same situation. I think it’s a disgrace that they are allowed to take advantage of people in difficult situations trying to get finance and changing over the odds for bodge cars. I was also told by the garage they are almost certain my car has been in an accident and been painted. I hope this company is never allowed to do business again. If any of the people that have left a review here like mine could contact me so I could speak with them 07935403219

I am outraged with this company having a car for 11 months with nothing but problems and now the gear box is gone and not driveable and I need a car as I have a disability barely can walk long distance and now I have try and get a settlement out of the death trap of a car... this company needs to be held unaccountable for all the disasters that is occurring

Since getting my car I have had constant problems with it had it for there months went in to garage for over £1000 worth of work luckily the warranty covered the work, a couple of months after that the rear breaks needed sorting as they had worn through the disc, had sorted at my expense. Then it had to go to garage again to get the manifold and cat replaced the warranty would not cover this so again had to pay myself. I now have an abs light on my dash constantly and just recently have noticed a knocking coming from somewhere. Not sure what's happening with the company only they are in administration no contact from company or any representative explaining what is happening or not happening is my warranty still valid ect.