The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 15, 2026

Hi Leighan,

Thank you for your excellent review.

I'm really happy to hear that selling your phone to us was a super easy process. We designed our trade-in system to be straightforward, giving you an accurate price upfront for its true condition.

It’s also great that you received the exact price we quoted the day after your phone arrived with us. We pride ourselves on honest payouts, and we pay the full quoted price on the day we process your device, as long as your description is accurate. We also offer better prices for broken and faulty phones because we assess them fairly, not by assuming the worst.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 15, 2026

Hi Brian,

Thanks for sharing your review with us.

I'm really pleased to hear that our delivery was fast for you. We aim for same-day dispatch and next working day delivery so you get your new tech quickly.

It's also great that you found our website simple to use. We work hard to make buying and selling with us as straightforward as possible.

Kind Regards,
Dee The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi Austin,

Thank you for taking the time to share your review. It's really good to hear you had such a seamless experience with us.

You hit on a key point about our trade-in system. We aim to give you a truly fair price by letting you describe your phone's exact condition, even with things like smashed back glass. This helps us offer higher values for damaged phones where others might just write them off.

We're also glad the payment came through quickly for you. We pride ourselves on honest payouts, ensuring you get the quoted price the same day we process your device.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hello Julia,

Thanks for taking the time to leave a review. It’s great to hear we were a good option for you when you needed a quick replacement, and we really appreciate your recommendation!

We know getting a new device quickly is important. That's why we dispatch orders placed before 3:30 p.m. on weekdays on the very same day, with delivery typically the next working day.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi Ms Linda Boden,

Thank you for your kind review. It's fantastic to hear that you found great value and received excellent service.

We always aim to give you the best value without cutting corners on quality. We don't believe in a race to the bottom with pricing; instead, we focus on making sure every device is thoroughly tested and reliable.

Our team handles all customer service in-house, so you always get help directly from us. We're here to make sure you're happy with your product and your experience.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hello Michael,

Thank you for sharing your experience! It's great to hear your phone arrived quickly, in good condition, and is working well.

We make sure all our refurbished devices undergo extensive certified checks. This means you get a 100% functional product every time.

We also know how important fast delivery is. That's why we dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is typically next working day.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi there,

Thanks for your fantastic review! It's great to hear you experienced our super-fast delivery and are happy with your product.

We know you want your device quickly. That's why we dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery.

We're really glad you love your new device. We make sure all our refurbished products undergo extensive certified checks and use the highest possible quality parts, so you get a great product every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi Hayd,

Thanks for your review. I'm sorry to hear you had some issues with your first device after two weeks. It's good to know you were able to send it back for an exchange.

We offer a 45-day, no-quibble return policy for a full refund if you change your mind, and a 12-month warranty on all refurbished devices for any internal manufacturing faults. We want to make sure you're happy with your purchase.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Nick,

Thanks for your fantastic review! It's great to hear you had an excellent experience from start to finish.

We work hard to make our trade-in process simple and straightforward, from competitive pricing to easy posting and ID verification. We want to give you a fair price upfront and make sure there are no surprises. As long as you describe your device honestly, the price we offer is the price you get. We pay the full quoted price on the exact day we receive your device.

We are so pleased you'd recommend us and plan to use us again. That means a lot.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Nigel,

Thank you for your review.

It's fantastic to hear that the condition of your iPhone 13 Pro was excellent. We put a lot of effort into our grading system so you know exactly what to expect cosmetically, and all our refurbished devices are fully functional. We know how important battery life is, which is why we guarantee a minimum of 85% battery health on all our refurbished phones.

It sounds like you took a chance on us, and we're so glad it paid off. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We appreciate you choosing us and look forward to helping you again.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Sarah,

Thanks for leaving a review!

It's great to hear that your trade-in was simple and straightforward, and that you got the exact price you were quoted. We work hard to make sure our trade-in process is honest and clear. We guarantee the price you're offered is the price you get, as long as you describe your device honestly.

We appreciate you choosing us, and we're glad to know you'll be using us again.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Wayne,

Thanks for your fantastic review. I'm really pleased you're happy with your iPhone 15 Plus and that it arrived exactly as described.

Getting 100% battery health is brilliant! We pride ourselves on having one of the highest battery health guarantees in the industry. We make sure all our refurbished devices have a minimum of 85% battery health. It's great when customers get even more.

We truly appreciate your high recommendation.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 13, 2026

Hi Mrs Susan Newbold,

Thanks for your kind review. It's great to hear that your phone arrived quickly and was exactly as you expected. We work hard to make sure our descriptions are accurate and that our delivery is fast.

We are especially pleased that you came back to us because of the excellent service you received before. Building trust and having repeat customers means a lot to us, and it shows we're getting things right.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Dear Jessica,

Thank you for taking the time to leave a review. We're sorry to hear you've been disappointed with the battery performance of your device.

During the initial set-up period, it is very common for a phone's battery life to seem poorer than expected. This is because the processor is working harder in the background while it learns your usage patterns, completes optimisation tasks, indexes files, downloads updates, and finishes setting up applications and services.

These background processes can have a noticeable impact on battery life initially but should reduce as the device settles into normal use.

If you have any further questions or concerns, please don't hesitate to contact us and we'll be happy to help.

Kind Regards
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 13, 2026

Hi Tracey,

Thanks for your review!

It's great to hear your phone arrived in such great condition and that you have nothing but good things to say. We carefully grade all our refurbished devices on their cosmetic condition, from 'Like New' to 'Good', but every single one is 100% functional. We make sure of that with extensive certified checks.

We're really happy you would recommend us. We love hearing that our customers are pleased!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Cobra,

Thank you for your excellent review.

It's fantastic to hear you received an excellent quality phone and that it's just what you hoped for. We make sure every refurbished device undergoes extensive certified checks in-house to guarantee it's 100% functional, and we always use the highest possible quality parts in our refurbishments.

We're really glad we met your expectations.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Carl,

Thanks for your review.

It's great to hear you'd definitely buy from us again. We are happy we delivered such a positive experience.

We believe trust is built through honest communication and consistent quality. Many of our customers tell us they were initially hesitant, but they return and recommend us to family after experiencing our service.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Philip,

Thank you for your review.

It’s great to hear you received a great phone in excellent condition. We put a lot of effort into making sure our refurbished devices are top-notch, and we only use the highest quality parts in our refurbishments.

We also make sure all our refurbished phones are sold unlocked, so they are ready to go with any UK SIM card, making them easy to set up straight away.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 12, 2026

Hi Geraldine,

Thank you for your fantastic review!

I'm really pleased to hear you found our site easy to use and that you appreciated the wide selection of phones available.

It's brilliant that your refurbished smartphone feels as good as a new one. That's exactly what we aim for. We put all our devices through extensive certified checks to make sure they are 100% functional, so you get top performance every time. We also use the highest possible quality parts in our refurbishments.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Thanks for recommending The Big Phone Store. We really appreciate it!

Warm Wishes,
Cassandra The Big Phone Store Team