The Big Phone Store Reviews 

Reply from The Big Phone Store

Aug 5, 2026

Dear Trevor,

We're sorry you're disappointed with the valuation. Our trade-in prices are based on current market demand, resale value and the condition of the device.

There is absolutely no obligation to proceed with the quote if you're not happy with the valuation, and you're welcome to keep your device or explore other options.

Kind Regards
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Aug 5, 2026

Hi Shane,

Thanks for sharing your review! It's fantastic to hear that your phone arrived so quickly and looked like new, even though you ordered a 'Very Good' condition.

We put every device through extensive checks to make sure it's 100% functional, and we're always happy when our cosmetic grading exceeds expectations. It sounds like you got a real gem! We also get orders out fast, so it's great that our same-day dispatch and next-day delivery worked for you.

You've discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We appreciate you recommending us and are glad you found the price awesome too. We aim for quality-led pricing so you get great value every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hello,

Thank you for your feedback! It's great to hear you found the process very easy and appreciated our communication.

We're especially pleased that you got exactly what you were quoted with no quibbles. We pride ourselves on transparent pricing and paying the full quoted price on the day we receive and process your device, as long as the description is honest. We know how important it is to get a fair deal without any hidden reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Mr Kinsley-Smith,

Thanks for your fantastic review. It's great to hear you had such an excellent experience with your payment, our service, and especially our customer support.

We aim to make buying refurbished tech easy and stress-free. We’re glad our UK-based team could provide you with the great support you mentioned.

It sounds like you've found one of the industry's best-kept secrets. We might not be a household name yet, but our high customer satisfaction comes from our commitment to quality products and direct, human customer service. We're grateful for your recommendation.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Jeff,

Thank you for your fantastic review! It's great to hear you found it so easy to choose the phone you wanted and that you were so impressed with how quickly it arrived.

We know how important speedy delivery is, which is why we offer same-day dispatch on orders placed before 3:30 p.m. on weekdays, usually arriving the next working day.

It sounds like you have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Mr. Parker,

Thank you for your feedback. I'm really pleased to hear that you experienced no problems with your order.

We work hard to make sure everything goes smoothly from start to finish. Our team puts every refurbished device through rigorous, certified checks to ensure it's 100% functional before it leaves us.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Des,

Thanks for your feedback. It's great to hear about the quick delivery and that your phone is as good as new.

We pride ourselves on getting orders out quickly, dispatching orders placed before 3:30 p.m. on weekdays the very same day. We also use the highest quality parts in our refurbishments and put every device through extensive certified checks to ensure it's 100% functional for you.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Gabriella,

Thanks for your feedback! It's great to hear about the quality of your device and that it's functioning so well for you.

We work hard to make sure every phone we send out meets our high standards, using top-quality parts and putting each device through certified checks to ensure it’s fully functional. We love hearing that you'd highly recommend us; it truly means a lot when our customers share their positive experiences.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Jacek,

Thanks for your review! It's great to hear you had such a professional experience selling your phone to us and felt it was good value for money.

We designed our trade-in system to be fair and transparent. We work hard to give you an accurate price upfront, avoiding any nasty surprises. The price we offer is the price you get, as long as your device is described honestly. We pay the full quoted price as soon as we process your device.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Legohead,

Thanks for your review! I'm really glad to hear that your refurbished phone came as described and even exceeded your expectations.

We know it can be worrying to buy a refurbished device, but we put all our phones through extensive certified checks to make sure they are 100% functional. We also only use the highest quality parts in our refurbishments. We believe a phone should perform like new, which is why we guarantee a minimum of 85%+ battery health with all our refurbished devices.

It's great that the 12-month warranty gives you peace of mind. We stand by our products, and that warranty covers any internal manufacturing faults.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hello Aller,

Thank you for your excellent review! It’s great to hear that your order arrived quickly and that the condition of your device was exactly as described.

We know getting your device fast is important, so we always aim for same-day dispatch for orders placed before 3:30 p.m. on weekdays, with standard next-day delivery. We also make sure our refurbished phones are accurately graded, so what you see online is what you get.

It's fantastic that your phone is working well for you. Every device goes through extensive certified checks to ensure it's 100% functional, and all our refurbished phones come with a full 12-month warranty for peace of mind.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hello Reddy,

Thanks for sharing your excellent review!

It's brilliant to hear your iPhone 15 arrived so quickly and looks 'as good as new'. We aim for same-day dispatch on weekdays, so your phone gets to you fast.

Seeing the phone looking great shows our 'Like New' grade really delivers, and we're glad the 87% battery health met your expectations. We guarantee a minimum of 85% battery health with all our refurbished devices, because we know how important a strong battery is for your phone.

We’re pleased you experienced our great service!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Charles,

Thanks for your kind review!

It’s great to hear you’re happy with your product and that it arrived so quickly. We make sure every device goes through extensive certified checks to be 100% functional. We also aim for same-day dispatch on weekdays, so you always get your new tech fast.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi N Bullocke,

Thanks for your review!

It's great to hear that you found our buying process straightforward and that your order arrived on time. We handle all our operations in-house, from testing to customer service, to make sure everything runs smoothly for you. We also dispatch orders placed before 3:30 p.m. on weekdays the same day, so you get your items quickly.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 3, 2026

Dear Niamh,

Thanks for taking the time to leave your review. We’re pleased to hear you felt your refurbished phone was good value for money, although we’re sorry to hear you experienced issues getting it set up for your son.

All of our phones are fully erased and reset before they are offered for sale. Some settings and permissions can be automatically restored during the setup process if a backup or account is used, which can sometimes make it appear that previous settings remain.

We appreciate you bringing this to our attention, and we’re sorry for the inconvenience caused. Feedback like this helps us continue to improve both our processes and the information we provide to customers.

We are The Big Phone Store, a small independent business in the West Midlands, trading since 1999. Every device goes through a full 90-point check before sale, helping you save money while reducing e-waste.

Warm Regards,
Beth, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 3, 2026

Dear Pressburger200,

Thanks for taking the time to leave such a great review. It’s fantastic to hear you’ve chosen us time and time again for your refurbished phones, and even better that they’re still going strong years later. That kind of long-term feedback means a lot to us.

We’re also glad you’ve found our stock alert feature useful. If the phone you’re after isn’t available, signing up for an email notification is an easy way to make sure you don’t miss it when it comes back into stock.

We really appreciate your continued support and the trust your family has placed in us over the years.

We are The Big Phone Store, a small independent business in the West Midlands, trading since 1999. Every device goes through a full 90-point check before sale, helping you save money while reducing e-waste.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 3, 2026

Dear Lyndon,

Thanks for taking the time to leave such a great review. It’s good to hear you’re enjoying your upgrade from the S9 and that your refurbished phone is performing well so far. Moving to a newer device with more storage and features is always a nice step up.

We’re also pleased the whole experience met your expectations, from the condition of the phone and secure packaging to the quick delivery. We put a lot of care into preparing every order so it arrives ready to use, with everything presented just as it should be.

We hope you continue to enjoy discovering all the new features, and if you ever have any questions, our team is always happy to help.

We are The Big Phone Store, a small independent business in the West Midlands, trading since 1999. Every device goes through a full 90-point check before sale, helping you save money while reducing e-waste.

Warm Regards,
Ben, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 3, 2026

Dear Elaine

Thanks for taking the time to leave such a great review. It’s brilliant to hear your refurbished phone arrived quickly, was in excellent condition, and came with a 100% battery. That’s exactly the experience we aim to deliver.

We’re really pleased you were happy with both the service and the quality of your device. Every phone is thoroughly tested, graded honestly, and carefully packed so it arrives ready to use.

We are The Big Phone Store, a small independent business in the West Midlands, trading since 1999. By choosing refurbished, you save money and help reduce e-waste by keeping devices in use for longer.

Warm Regards,
Dee, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 3, 2026

Dear Grandad,

Thanks so much for your fantastic review. We’re really pleased to hear you found our service fast and that you’re happy with the quality of your phone.

We put a lot of care into refurbishing our devices and making sure customers have a smooth experience from start to finish, so it’s great to hear this came across.

We’d love to help you again whenever you need your next device.

Warm Regards,
Alan
Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 3, 2026

Dear Stephen,

Thanks for taking the time to leave your review. We’re pleased to hear your phone arrived as described and everything went smoothly with your order.

We appreciate your feedback regarding the review emails. We send these to give customers the opportunity to share their experience, but we understand they can feel repetitive if you’ve already chosen to leave feedback.

Thanks again for choosing The BIG Phone Store and for helping others make a more informed choice when buying refurbished.

Warm Regards,
Sarah
Customer Services @ The BIG Phone Store 😁