Arrived on time, I unfortunately ordered wrong size but no problem for company offered me a replacement, sending back made easy via RM pick up. Devastated that didn't have size I needed (shows how po... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love The Adorable Pooch Co! The quality is always amazing and the products are a piece of art! Kayla hand draws it all herself! The customer service is always great and it's my favourite harness com... See more
Company replied
Delivery was very quick, the items were all beautifully wrapped in the box . The harnesses are great we love the fit on both our dachshund and a cocker spaniel, they are soft and comfortable, the coll... See more
Company replied
The quality of the products is simply devine, the customer service is second ro none, they treat you like royalty and the delivery is SO fast I can't collect it faster and I live near the store. Abso... See more
Company replied
Company details
Written by the company
Stylish, classy and comfortable premium dog walking accessories for all dogs. Harnesses, collars, leads and much more! Designed in the UK.
Contact info
Unit A3, Southgate, BA11 2RY, Frome, United Kingdom
- info@adorablepoochco.com
- www.theadorablepoochcompany.co.uk
4.9
Excellent
338 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Amazing customer service!
Amazing customer service!
I used the online chat to discuss and order and get more information on sizing options. They were incredibly friendly, knowledgable and accommodating.
20 November 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Thank you for taking the time to send us your feedback Paige. We are so pleased to hear you found our online chat service useful and effective. Customer service is paramount to us and you are always welcome to ask us any questions whenever you need to! Thanks again, Team AP.
Shipping and customer service are…
Shipping and customer service are excellent. I needed to exchange the harness for a smaller size and had no issues doing so.
26 October 2023
Reply from The aDoraBle Pooch Company
Thank you very much for sending us this review, we are so pleased to hear you found the size exchange process smooth and seamless. We are so grateful for you sharing such positive feedback. Thanks again, team AP.
Products are always amazing quality
Products are always amazing quality! The team are so lovely and helpful.
25 October 2023
Reply from The aDoraBle Pooch Company
Thank you very much for such a lovely review. We are so pleased to hear you enjoy the quality of our products and found that the team has been able to resolve any questions you may of had. Thank you again, team AP.
Items that came were well packed
Items that came were well packed, issue of missed item was resolved quickly and sent across within a couple of days. Great products, great customer service
26 October 2023
Reply from The aDoraBle Pooch Company
Thank you for taking the time to review your experience with us and we are so pleased to hear that you are happy with how quickly your query was resolved. Thanks again for letting us know you have been satisfied when shopping with us! Team AP.
Best in the market
Absolutely fantastic products, beautifully designed and customer service second to none. The best doggy accessories on the market.
26 October 2023
Reply from The aDoraBle Pooch Company
We are so grateful for your lovely review and so pleased to hear you are overly happy with the products from us. Thank you again! Team AP.
Highly recommend Adorable Pooch
I absolutely love this business! They always go above and beyond, and the quality of their products and their service you receive is absolutely outstanding. I highly recommend this company!
26 October 2023
Reply from The aDoraBle Pooch Company
Thank you for such a lovely review Sally! We are so pleased to hear you have been completely satisfied with your experience here at AP. Customer service is paramount to us and we are so happy to know you have been dealt with care and most importantly listened to. Thank you again! Team AP.
My favourite harness brand
I've been buying from the adorable pooch co since my dog was a puppy ( about 18 months). I've bought accessories from several brands and their's are definitely my favourite. I find their sizing works the best for my golden retriever. The designs are hand painted by the owner, which gives them a really unique and special touch! I always get complemented on them. The material is also really good quality and always washes well, even when my pup gets them thick in mud!
I've bought harness, collars, leads, blankets and human apparel from them and the quality and customer service is always excellent. Delivery is always really quick and they reply to messages quickly if there's ever any queries. My collection is growing by the day!
26 October 2023
Reply from The aDoraBle Pooch Company
Thank you for your kind review Becky, we really appreciate your lovely feedback! It makes us so happy to hear you are more than satisfied with your experience with us and the overal process has been seamless when ordering right through to delivery. Thank you again! Team AP :)
Reply from The aDoraBle Pooch Company
Thank you so much for your lovely feedback! We are so pleased to hear you are impressed with your AP harness :)
We love AP
We love AP!
We have blankets, harnesses, collars and some human fleeces and I can’t fault any of them.
Blankets wash up and stay in the condition of when I first bought them, harnesses wash up like new and fleeces don’t loose the softness like some can!
I love that all designs are hand drawn it makes it so special and different to a lot of others.
Will forever continue purchasing from here.. can’t wait to put our new candy cane cane collection on for Christmas!!
23 October 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Thank you so much for your kind words Jordan! We are so pleased to hear you have been impressed with the products here at AP! Thank you again, Team AP.
Thrilled with the grooming kit I got…
Thrilled with the grooming kit I got here – my pet's coat has never looked better, and I'm genuinely grateful for this purchase.
13 September 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Hi Tania, thank you for your lovely review, we are glad you are happy with the overall experience and your products! Thanks, Team AP.
Very happy with the quality and service.
I placed and order earlier in the week after my husband bought me the "Let's Go Pumpkin Picking" sweatshirt. We have two Cattle Dogs and finding harnesses for them that look good and fit really well is not easy. We went for the Large size and I am glad we did... It fits great and there is still a room if needed (one of them is still growing).
I got two charms as well, collar and a lead and we totally love it all.
The sweatshirt is so soft and long enough to look great with leggings.
I am absolutely in love with the entire range and already looking into buying some more patterns so that both boys can look even more handsome!
The delivery was super quick and the packaging is very cute!
6 October 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Hi Michaela, thank you or your lovely review. This just makes us really happy knowing not only are you highly satisfied with your experience but also that you pups look fantasic. Thank you again, Team AP.
Sweet little company
For what you get the prices are great!
I love all of their products and will continue to use this company for everything I need for my dachshund! Everything came quickly and looks amazing!
2 October 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Hi Megan, thank you for your lovely review, we are so pleased to hear you are satisfied with the pricing and the delivery speed, but also we are glad you are happy with the products! Thanks, Team AP.
The most incredible brand.
The aDoraBle Pooch team forever go above and beyond for all of their customers!
They are the most hard working and deserving brand I possibly know. 🤍
Their products have the most insane quality & their matching human apparel is 10/10 🥹 - Not forgetting to mention they are size inclusive which is sometimes hard to come across in some brands but The aDoraBle pooch team cater and make everyone feel included. 🤍
Keep smashing it team.
25 September 2023
Reply from The aDoraBle Pooch Company
Hello Sophie, thank you for taking the time to leave us such a thoughtful and kind review. We are so pleased to hear you are happy and satisfied with the quality of our products and that you love them so much. We appreciate it massively. Thank you again, Team AP.
We love adorable pooch harness fit…
We love adorable pooch harness fit perfectly on our mini sausage Florence carnt wait for her to wear her cable knit throughout the autumn aswell to match . They wash really well and get loads of comments when we are out and about highly recommend
25 September 2023
Reply from The aDoraBle Pooch Company
Hi Kirstie, thank you for your lovely review, we are glad you are happy with the size of the harness for Florence and the overal experience with our products! Thanks, Team AP.
Gorgeous items and quick delivery
Gorgeous items and quick delivery. Beautifully packaged too. We love their seasonal launches. Highly recommended
25 September 2023
Reply from The aDoraBle Pooch Company
Hello Kayleigh, thank you for your lovely review, we are glad you are happy with the products! Thanks, Team AP.
Highly recommended
High quality, beautiful products and excellent consumer service.
Fast shipping to France.
100% recommended
31 August 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Hi Camila, thank you for your review. We are so pleased to hear the shipping was to your expectation and you love your products. Thanks again, Team AP.
High quality, beautiful designs.
I brought the no tricks just treats tote bag.It is amazing quality, large so you can fit anything you need inside it and is overall beautiful.
20 September 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Hi Dakota, thank you for your review. We are so pleased to hear you love our 'No tricks just treats' tote. Thanks again, Team AP.
Excellent service and quality of goods…
Excellent service and quality of goods impressive
28 August 2023
Reply from The aDoraBle Pooch Company
Hi, thank you for your lovely review, we are glad you are happy with the service you recieved and the quality of your products! Thanks, Team AP.
Excellent customer service and products
The customer service is fantastic! I had an issue with a harness that I sent an email in about. Brad responded with advice and offered a replacement, which was sent quickly and with ease. Wonderful service from a great company with lovely products!
25 August 2023
Unprompted review
Reply from The aDoraBle Pooch Company
Hi Hayley, thank you for your review. We are really pleased you were happy with the customer care provided. Thanks again, Team AP.
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