The Outpost Reviews 

1,897
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally secure packaging that constantly keeps items well-protected during transit. Consumers also deeply appreciate the helpful communication and the regular updates provided regarding order statuses and tracking details. Shoppers note that the online platform is very easy to navigate, making the entire purchasing process entirely smooth and completely stress-free. Buyers consistently highlight the truly excellent selection of gaming and hobby products available at very competitive and fair prices. People frequently recommend this trusted store as a wonderfully reliable and top-tier destination for all hobbyist needs.

What people talk about most

Delivery service

Customers had great satisfaction with the delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, highlighting consistently fast delivery, fair prices, and amazing... See more

Order

Reviewers mention positive feedback about order experiences, highlighting quick delivery times and secure... See more

Product

Clients share positive opinions on product, highlighting the excellent quality, great prices, and safe... See more

Price

People report positive experiences with price, highlighting that the costs are very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more

Rated 5 out of 5 stars

Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email fro... See more

Rated 5 out of 5 stars

The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging. My only nitpick is that you can't see if an item is in stock or not on... See more

Company replied

Rated 5 out of 5 stars

I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despat... See more

Company replied


Company details

  1. Miniatures Store
  2. also in
  3. Art Supply Store
  4. Game Store
  5. Gaming service Provider
  6. Hobby Store
  7. Model Shop

Written by the company

The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,897)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always a fantastic service

As always a fantastic service from the team at The Outpost, kept informed all along the way on expected delivery and everything arrived on time.
Thank you!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Nice personal touches!

Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email from the team thanking me for the purchase and providing me with the tracking info, this was a very nice personal touch. Parcel arrived bang on time (if not early!) and was incredibly well packed and with some extra little goodies inside. I would 100% consider ordering my hobby bits from The Outpost after such a great experience. Thank you so much

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Just how shopping should be!

Website is easy to navigate with a great range of products. Regular communications were sent about the status of the order and it arrived safely and well packed.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

You are spoilt for choice

You are spoilt for choice at The Outpost.

Great selection and great customer service. It was really easy to navigate the website and place an order. Once my item was dispatched I received a dispatch email and an email from the Customer Service Team which I thought was a really nice touch. Also a very quick delivery time. We can't wait to make the journey to visit the shop and see the gaming area. Shout out to their Instagram because without it I would have missed out on good deals and good customer service.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Product Selection

There was a product I ordered that was actually out of stock and they reached out very quickly and resolved the issue. The website has a very large selection and I am overall very happy. My only gripe is not using Royal Mail for delivery as DPD are awful.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Great all around

Recently used the Reload! service. Was easy to understand and they gave me a fair price and paid promptly. I had some issues with royal mail getting my parcel to them and they were patient and helpful the whole way through the process. 5/5

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Never had a problem - recommend!

I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clearly laid out. Packaging of items is also great, foam peanuts to protect items and paints are bagged, just incase.

8 October 2025
Unprompted review

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