It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
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Review summary
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What people talk about most
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The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
Company replied
I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
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We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time buyers
Getting a mortgage is such a big process and Hayley couldn’t have made it simpler for us. We had such a great experience with them, I will only use the mortgage store in the future.
29 May 2026
Reply from The Mortgage Store
Lily, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that Hayley was able to make such a big process feel simple for you as first time buyers. Supporting you clearly and making everything easier to navigate is exactly what we aim for, so it’s wonderful to know you had such a great experience.
Your decision to use us again in the future is one of the greatest compliments we could receive. Thank you again for your trust and kind words, and we look forward to supporting you again whenever you need us. - The Mortgage Store Team
Competent staff
Competent staff, good communication, problem solving, professional standard and good timing.
12 June 2026
Reply from The Mortgage Store
Samuel, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you found the team competent and that the communication, problem solving, and professional standards stood out throughout your experience. Delivering reliable support and good value for our clients is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
First-Class Service
Michael Barnes at The Mortgage Store has been absolutely fantastic throughout the whole process of finding the right mortgage. He has been incredibly friendly, approachable and always happy to answer any questions we had, making what could have been a stressful process so much easier. We really appreciate all of his help and the time he took to ensure we found the right mortgage for our needs, and after such a positive experience, I would happily recommend both Michael Barnes and The Mortgage Store to anyone looking for mortgage advice. Thank you!
11 June 2026
Unprompted review
Reply from The Mortgage Store
Robert, thank you so much for sharing such a wonderful and detailed review. It truly means a great deal to us.
We’re absolutely delighted to hear that Michael provided such a fantastic experience from start to finish. His friendly, approachable manner and willingness to answer every question are exactly what we strive for, so it’s wonderful to know he helped make what can often be a stressful process feel much easier and more manageable.
Taking the time to understand your needs and ensure you found the right mortgage is something Michael takes great pride in, and he will be thrilled to know how much you appreciated his support.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Many thanks for all your helps ,we are…
Many thanks for all your help Yvonne Moran, we are very pleased choosing you and we appreciate that you keep us daily with all the updates .
Thank you!
Cristina Istode
19 June 2026
Unprompted review
Reply from The Mortgage Store
Cristina, thank you so much for your kind feedback. It truly means a lot to us.
We’re delighted to hear that you were pleased with the support from Yvonne and that you appreciated the daily updates throughout the process. Keeping you informed every step of the way is exactly what we aim for, so it’s wonderful to know this made a positive difference to your experience.
Thank you again for your trust and for taking the time to share your kind words. We’re always here whenever you need support. - The Mortgage Store Team
We recently completed our first mortgage
We recently completed our first mortgage and cannot recommend them enough. The team helped to arrange a mortgage for myself and my partner, and the service we received from Charlene and Genevieve was excellent from start to finish.
We would highly recommend their services to anyone looking for mortgage advice or support. Thank you for making the whole experience smooth and hassle-free
19 June 2026
Unprompted review
Reply from The Mortgage Store
Toby, thank you so much for sharing your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that you had such a positive experience completing your first mortgage and that the process felt smooth and hassle free from start to finish. Supporting first time buyers and making everything clear and manageable is exactly what we aim for, so it’s wonderful to know this came through.
Charlene and Genevieve will be thrilled to hear how much you appreciated their support and the service they provided throughout your journey.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
I had a great experience with the…
I had a great experience with the mortgage store. Had the pleasure of working with Rachel and Donna. Very responsive and helped with all my questions as a first time buyer and made everything clear and understandable. Highly recommend to anyone looking for advice and help.
17 June 2026
Reply from The Mortgage Store
Scott, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you had a great experience working with Rachel and Donna. Being responsive and taking the time to answer all your questions, especially as a first time buyer, is exactly what we aim for, so it’s wonderful to know everything felt clear and easy to understand throughout the process.
Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent customer service
Jo Hannell at The Mortgage Store has been an excellent advisor - helping us every step of the way from our initial call through to our mortgage offer. Always available by phone and email, quick to respond and lovely to speak to. Thank you for making the process super simple!
18 June 2026
Unprompted review
Reply from The Mortgage Store
Philippa, thank you so much for your kind feedback. It truly means a lot to us.
We’re delighted to hear that Jo provided such excellent customer service throughout your journey, from the initial call right through to your mortgage offer. Being available, quick to respond, and making the whole process feel simple and easy is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Thank you for a very positive experience!
I had a great experience with Cassie at The Mortgage Store.
She took the time to fully understand my situation and worked diligently to secure a mortgage that perfectly suited my needs.
Throughout the process, she went above and beyond, carefully explaining any unusual aspects of my circumstances to the lender whenever questions arose.
Most importantly, Cassie was incredibly friendly, approachable, and supportive, making me feel comfortable and confident from the very beginning.
I highly recommend her to anyone looking for a knowledgeable and dedicated mortgage adviser.
15 June 2026
Reply from The Mortgage Store
Caroline, thank you so much for sharing such a thoughtful and detailed review. It truly means a great deal to us.
We’re absolutely delighted to hear how positive your experience with Cassie has been. Taking the time to fully understand your situation and secure a mortgage that truly suits your needs is exactly what we aim for, so it’s wonderful to know this was reflected throughout your journey.
It’s especially pleasing to hear how clearly everything was explained, even when more complex circumstances arose, and that Cassie’s friendly and supportive approach helped you feel comfortable and confident from the very beginning.
Your kind words about her dedication, professionalism, and the extra care she provided mean so much, and she will be thrilled to hear how much you appreciated her support.
Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Smooth process from start to finish with Chris Sanders & Charlene Malcolm!
Go with The Mortgage Store—they are brilliant! Chris Sanders helped us pick the perfect product, explained everything clearly, and grabbed our mortgage offer in just two days. After that, Charlene Malcolm looked after our case progression. She stayed on top of every update and kept the communication flowing perfectly with the solicitors. It gave us total peace of mind leading up to our exchange. 5-star service all around!
1 June 2026
Reply from The Mortgage Store
Ranjith, thank you so much for sharing such a fantastic and detailed review. It truly means a great deal to us.
We’re delighted to hear that your experience was smooth from start to finish. It’s wonderful to know that Chris was able to quickly find the right product for you and explain everything clearly, securing your mortgage offer so efficiently.
We’re also very pleased to hear how much you appreciated Charlene’s support in keeping everything on track, maintaining communication with all parties, and ensuring a smooth progression through to exchange. Providing that level of reassurance and peace of mind is exactly what we aim for.
Thank you again for your kind words and 5 star recommendation. We’re always here whenever you need support. - The Mortgage Store Team
We have worked with Morgage Store in…
We have worked with Morgage Store in May - June 2026 for our Morgage application and honestly would recommend this company to anyone. Our Morgage process was efficiently handled, paperwork was sent to us to act upon and once we returned it, things were moved on quickly, communication was very good and when we were in doubt of anything it was easy to reach them for answers.
17 June 2026
Reply from The Mortgage Store
Beatrice, thank you so much for sharing your feedback. It truly means a great deal to us.
We’re delighted to hear that your experience working with us during your mortgage application was so positive. Handling everything efficiently, keeping the process moving quickly, and maintaining clear communication throughout are exactly what we strive for, so it’s wonderful to know this was your experience.
It’s also great to hear that you found it easy to get in touch whenever you had questions. Providing responsive and supportive communication is something we take great pride in.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Amazing experience
Ian was my broker. He went above and beyond to assist. My experience was absolutely amazing. I would like to call him out in terms is his proactivity, agility and customer centric attitude.
12 May 2026
Reply from The Mortgage Store
Mario, thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that you had such an amazing experience working with Ian. His proactivity, agility, and strong customer focused approach are exactly the standards we strive to deliver, so it’s fantastic to know he went above and beyond to support you.
Your kind words are greatly appreciated, and Ian will be thrilled to know how much his efforts made a difference. Thank you again for choosing us and for your recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Martin from The Mortgage Store
Martin from The Mortgage Store has helped me with my mortgage's since 2020 and has been very helpful, honest and knowledgeable ever since. Happy with the service he and his team provide and shall continue using Martin until I am mortgage free!
16 June 2026
Unprompted review
Reply from The Mortgage Store
Tim, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that Martin has been supporting you with your mortgages since 2020 and that you’ve found him consistently helpful, honest, and knowledgeable. Building long term relationships and providing reliable, trusted advice is exactly what we aim for, so it’s wonderful to know this has been your experience.
Your loyalty and decision to continue working with Martin until you are mortgage free mean a great deal to us. Thank you again for your continued trust and support. - The Mortgage Store Team
Mark Romano‑Joyce was fantastic from…
Mark Romano‑Joyce was fantastic from start to finish. He made the whole mortgage process easy to understand, gave us all the information we needed, and was incredibly responsive whenever we had questions. A genuinely excellent advisor and great service from the team at The Mortgage Store.
16 June 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Mark provided such fantastic support from start to finish. Making the mortgage process easy to understand, providing all the information you need, and being responsive to every question are exactly the standards we strive to deliver, so it’s fantastic to know this was your experience.
Your kind words about the quality of advice and the support from the wider team are greatly appreciated. Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Emma Williams was amazing with our…
Emma Williams was amazing with our mortgage, she was the best with helping us through the process and talking us through any queries! Couldn’t recommend her enough!
13 October 2025
Unprompted review
Reply from The Mortgage Store
Daniel, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that Emma was able to support you so well throughout your mortgage journey. Helping you understand each step, answering your questions, and making the process as smooth as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service from Nick Bardell
Excellent service from Nick Bardell - very prompt and responsive. Thoroughly recommend.
1 June 2026
Reply from The Mortgage Store
Corinna, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you received excellent service from Nick and that his prompt and responsive approach made such a positive difference. Providing timely communication and reliable support is exactly what we strive for, so it’s wonderful to know this was your experience.
Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Sheryl, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you received great service and that the process felt clear and easy to follow with a fast turnaround. Providing straightforward guidance and efficient support is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent customer service!
12 June 2026
Reply from The Mortgage Store
Nadir, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you received excellent customer service. Delivering a high standard of support and ensuring every client feels well looked after is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
100% recommend
James was really helpful throughout the process of our mortgage as we are first time buyers! It was a bit daunting at first but we got a lot of reassurance and got through the process with ease.
12 June 2026
Reply from The Mortgage Store
Emily, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that James was so helpful throughout your journey as first time buyers. It’s completely natural for the process to feel a bit daunting at first, so it’s wonderful to know that his reassurance and support helped you feel at ease and confident every step of the way.
Thank you again for your kind words and your recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Repeat customer
This is the second time I’ve used Paul at The Mortgage Store, and I wouldn’t use anyone else. He’s always on hand to answer any queries, and makes the process as seamless and straight forward as possible. Thanks Paul for going above and beyond.
3 June 2026
Reply from The Mortgage Store
Lauren, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that you’ve chosen to use Paul again and that he continues to provide such consistent support. His availability, willingness to answer any queries, and commitment to making the process as seamless and straightforward as possible are exactly what we aim for, so it’s wonderful to know this has been your experience.
Thank you again for your continued trust and your kind words about Paul going above and beyond. We’re always here whenever you need support. - The Mortgage Store Team
Everything has been made a very smooth…
Everything has been made a very smooth process. All the staff have been knowledgeable and really helpful and quick to respond to all calls and emails.
12 June 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that the whole process was smooth from start to finish and that the team were knowledgeable, helpful, and quick to respond throughout. Providing clear communication and efficient support is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
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