It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
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I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
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We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very support professional team
Very support professional team. Ryan Watson is an experienced friendly financial adviser. Would highly recommend him to family/ friend
5- STAR
1 July 2026
Reply from The Mortgage Store
Ezwawah, what lovely feedback to receive.
We’re delighted to hear that Ryan provided such professional and supportive service throughout your experience. His friendly approach, knowledge, and commitment to helping clients find the right solutions are exactly what we strive for, so it’s wonderful to know he made such a positive impression.
Your recommendation to family and friends means a great deal to us and is one of the highest compliments we could receive.
Thank you for your kind words and 5 star review. We’re always here whenever you need support. - The Mortgage Store Team
Good company,you can trust it!
Its very quick to respond,and easy to fill up the online forms.The company is so helpful too! I don't have problem applying with theme.
2 July 2026
Reply from The Mortgage Store
Lida, what lovely feedback to receive.
We're so pleased to hear that you found the process quick, easy, and straightforward. Making applications simple to complete while providing helpful support throughout is exactly what we aim for, so it's wonderful to know that everything went smoothly for you.
Building trust with our clients is incredibly important to us, and we're delighted that you felt confident and supported throughout your experience.
Thank you for your kind words and for choosing us. We're always here whenever you need support. - The Mortgage Store Team
Great experience
Great experience, Robbie and Yvonne were both very helpful and kept us updated.
30 June 2026
Reply from The Mortgage Store
Ellie, what lovely feedback to receive.
We're delighted to hear that you had a great experience and that Robbie and Yvonne were able to support you throughout the process. Keeping our clients updated and providing helpful guidance every step of the way is exactly what we aim for, so it's wonderful to know this was your experience.
Robbie and Yvonne will be thrilled to read your kind words and know their support made a positive difference.
Thank you for taking the time to share your review. We're always here whenever you need support. - The Mortgage Store Team
Seamless and personal experience
Robbie at The Mortgage Store has been absolutely amazing throughout our home-buying journey. As first-time buyers, the whole process felt pretty daunting at first, but Robbie made everything seamless from start to finish.
14 July 2026
Unprompted review
Reply from The Mortgage Store
Jordan, stories like yours are exactly why we do what we do.
Taking that first step onto the property ladder can feel overwhelming, so it’s fantastic to know that Robbie was able to turn what initially felt daunting into a seamless and enjoyable experience. Supporting first time buyers with clear guidance, reassurance, and expert advice is something we take great pride in.
Knowing that the process felt smooth from start to finish is the best compliment we could receive. Robbie will be delighted to hear that his support helped make such an important milestone a positive one.
Thank you for trusting us with your home buying journey. We wish you every happiness in your new home and all the best for this exciting new chapter. - The Mortgage Store Team
Reply from The Mortgage Store
Kamil, feedback like this always puts a smile on our faces.
We're so pleased to hear that you would highly recommend our service, and Kinga will be delighted to receive your special mention. Providing friendly, knowledgeable support and helping clients achieve their goals is exactly what we strive for every day.
Thank you for your kind words and for placing your trust in us. We truly appreciate your recommendation. - The Mortgage Store Team
My experience with the mortgage store…
My experience with the mortgage store was brilliant. From moment ine Magdalena made us feel relaxed, and fully engaged in the process. Everyone who got involved in the process throughout took the pressure off by keeping us well informed with a calm demeanour and got us the best deal they could possibly get.
Very thankful and grateful to the whole team! I would highly recommend using them if you are looking for a mortgage. Especially first tine buyers.
30 June 2026
Reply from The Mortgage Store
Harold, reading your review is incredibly rewarding for the whole team.
Buying a home should feel exciting, and we're so pleased to hear that Magdalena helped you feel relaxed, informed, and fully engaged throughout the process. Keeping our clients updated, maintaining a calm and reassuring approach, and working hard to secure the best possible outcome are exactly the standards we strive for.
It's especially wonderful to hear that the support you received from everyone involved made such a positive difference and helped make the journey feel straightforward and stress free. Recommendations from first time buyers mean so much to us because we know how important it is to feel guided and supported during those first steps onto the property ladder.
Thank you for your kind words, trust, and recommendation. Magdalena and the whole team will be delighted to hear how much you appreciated their support. - The Mortgage Store Team
Helpful and efficient team.
18 April 2026
Reply from The Mortgage Store
Yaw, thank you for taking the time to leave a review.
It’s great to hear that you found the team both helpful and efficient. Providing clear guidance, responsive communication, and a smooth experience for our clients is exactly what we strive for, so it’s wonderful to know this was your experience.
We really appreciate your feedback and thank you for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Outstanding Service from The Mortgage Store
I have been using The Mortgage Store for over 8 years, and the service has been consistently excellent. A special thank you to Mr Sam, who has been absolutely brilliant throughout the years. He is highly knowledgeable, professional, patient, and always takes the time to explain everything clearly.
Sam has always provided honest advice and worked hard to find the best mortgage options to suit my needs. His expertise and dedication have made the entire process smooth and stress-free every time.
I truly appreciate the exceptional customer service and support I have received over the years. I would highly recommend The Mortgage Store, especially Mr Sam, to anyone looking for trustworthy, experienced, and professional mortgage advice.
Thank you for your outstanding service!
29 May 2026
Reply from The Mortgage Store
Jose, reviews like yours are exactly why we do what we do.
We’re incredibly grateful for your loyalty over the last 8 years and delighted to hear that Sam has consistently provided the high level of service and support you’ve come to expect. His knowledge, professionalism, patience, and commitment to explaining everything clearly are qualities we value highly, so it’s wonderful to know they have made such a positive impact on your mortgage journey over the years.
It’s especially rewarding to hear that you trust Sam’s honest advice and dedication to finding the mortgage solutions that best suit your needs. Building long term relationships with our clients and helping make the process smooth and stress free time and time again is exactly what we strive for.
Your recommendation means a great deal to us, and Sam will be delighted to read your kind words. Thank you for your continued trust and support over the years. - The Mortgage Store Team
I have been with the Mortgage Store…
I have been with the Mortgage Store since 2016. Their services were excellent.
Martin and Jo are amazing in what they do.
Dr Sreekumar Kunnumpurath
11 July 2026
Unprompted review
Reply from The Mortgage Store
Sree, hearing from clients who have trusted us for so many years is incredibly rewarding.
We’re delighted to hear that you’ve been with The Mortgage Store since 2016 and that the service has consistently met your expectations. Building long term relationships and continuing to provide excellent support year after year is something we take great pride in.
Martin and Jo will be thrilled to know how much you value their help and expertise. Your continued trust and loyalty mean a great deal to all of us.
Thank you again for your kind words and for choosing us over the years. We’re always here whenever you need support. - The Mortgage Store Team
I've used The Mortgage Store for my…
I've used The Mortgage Store for my house move and latterly for switching to a new mortgage product when my original deal expired.
Mark, Emma and before them Will, have been brilliant to deal with. Such an easy, pleasant experience, which saves you money, would highly recommend.
10 July 2026
Unprompted review
Reply from The Mortgage Store
Chris, we’re so pleased to hear that you've had another great experience with us.
Whether it was helping with your house move or securing a new mortgage product when your previous deal came to an end, it’s wonderful to know that Mark, Emma, and Will made the process simple and enjoyable from start to finish. Helping our clients save money while making everything as straightforward as possible is exactly what we aim for.
Your recommendation means a great deal to the team, and we truly appreciate you taking the time to share your feedback.
Thank you again for your continued trust. We’re always here whenever you need support. - The Mortgage Store Team
Reliable and efficient
Paul always gives reliable and trustworthy advice, and he and James have made the whole remortgage process as smooth and pain-free as possible from start to finish. I can highly recommend them.
1 July 2026
Unprompted review
Reply from The Mortgage Store
Elizabeth, what a lovely endorsement of the team.
We’re so pleased to hear that Paul and James were able to make your remortgage journey as smooth and pain free as possible. Providing reliable, trustworthy advice and guiding our clients through every stage with confidence and clarity is exactly what we strive for, so it’s wonderful to know this was your experience.
Your recommendation means a great deal to us and both Paul and James will be delighted to read your kind words.
Thank you again for your trust and support. We’re always here whenever you need us. - The Mortgage Store Team
Thank you Robbie and Yvonne!
Robbie and Yvonne made the entire process so effortless. We were unsure whether to do our mortgage ourselves and wow I’m so glad we didn’t! It didn’t cost us a thing and it took all the stress and worry away. Thanks so much to you both for making this move a lot calmer!
9 July 2026
Unprompted review
Reply from The Mortgage Store
Thank you Lauren so much for your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that Robbie and Yvonne made the entire process feel so effortless for you. Deciding whether to handle a mortgage yourself can be a difficult choice, so it’s wonderful to know that their support helped take away the stress and worry, while making everything straightforward and easy to manage.
Thank you again for your kind words and for placing your trust in us. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you received excellent service and that Martin was so helpful throughout the process. Providing clear guidance, support, and a smooth experience is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Andrew, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you found the team very friendly, competent, and quick to reply. Providing clear communication, expert guidance, and a responsive service is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Catherine and Charlene were quick to…
Catherine and Charlene were quick to reply and made choosing a mortgage so easy for me
8 July 2026
Unprompted review
Reply from The Mortgage Store
El, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that Catherine and Charlene were quick to respond and helped make choosing a mortgage so easy for you. Providing clear guidance, prompt communication, and making the process as straightforward as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service
Jake from the mortgage store has been excellent. He got us our first mortgage, helped us through the process and then more recently with our mortgage renewal, and managing to secure us a deal before the rates went up.
Would recommend highly.
30 June 2026
Unprompted review
Reply from The Mortgage Store
David, thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Jake has been able to support you with both your first mortgage and your recent renewal. Building lasting relationships with our clients and being there throughout different stages of their homeownership journey is exactly what we strive for.
It’s fantastic to know that Jake guided you through the process, helped secure a deal before rates increased, and made everything straightforward and stress free along the way. Your continued trust and recommendation are greatly appreciated.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
A Stress-Free First Mortgage Experience
We had a fantastic experience with Michael Barnes and couldn't recommend him more highly.
As first-time mortgage applicants, we weren't sure what to expect, but Michael made the whole process so easy and completely stress-free. He took the time to explain everything clearly, found the right mortgage for us, and was always there to answer our questions and offer support.
Michael was friendly, professional, and incredibly patient from start to finish. We really appreciated all the hard work he put in and the personal service he provided throughout the whole process.
We wouldn't hesitate to recommend him to anyone looking for a reliable and supportive mortgage broker!
7 July 2026
Unprompted review
Reply from The Mortgage Store
Susana, what a wonderful review to receive. We really appreciate you taking the time to share your experience.
Buying your first home can feel daunting, so it's fantastic to know that Michael was able to make the process clear, straightforward, and stress free from start to finish. Taking the time to explain every stage, answer questions, and ensure you felt confident in your decisions is exactly the level of support we strive to provide.
Michael will be delighted to read your kind words about his patience, professionalism, and personal approach. Knowing that you felt supported throughout such an important milestone means a great deal to us.
Thank you again for your recommendation and for putting your trust in us. We're always here whenever you need support. - The Mortgage Store Team
This is my very first experience with…
This is my very first experience with this company whose support was commendable in applying for a mortgage, it took stress away from me and they helped me in succeeding in my mortgage acceptance. I would recommend the service based on the ineffable support and efficient service and easy accessible communication to enable this process. This journey has been quite an experience and the reassurance that having such a established and trusted team to make my children home and security a success. I would strongly recommend this company if you are looking at a mortgage with a entrusted and reliable mortgage advisor.
25 June 2026
Unprompted review
Reply from The Mortgage Store
Nazreen, we really appreciate you taking the time to share your experience with us.
It’s wonderful to hear that, as a first time mortgage applicant, you felt supported throughout the entire journey. Buying a home can be a stressful experience, so knowing that our team was able to take that pressure away and help you secure your mortgage means a great deal to us.
We’re especially pleased that you found our communication accessible, our service efficient, and our support reassuring every step of the way. Helping clients achieve the security and stability that comes with owning a home is exactly why we do what we do.
Thank you again for your kind words and strong recommendation. We wish you and your family every happiness in your new home, and we’re always here whenever you need support. - The Mortgage Store Team
Helpful and professional.
The Mortgage Store helped me with the remortgage and all the process has been very smooth and with regular updates until completion day.
Very friendly and professional.
I highly recommend this company.
1 July 2026
Unprompted review
Reply from The Mortgage Store
Luigi, thank you for taking the time to share your experience with us.
It’s fantastic to hear that your remortgage process was smooth from beginning to end and that you felt well informed through the regular updates right through to completion. Providing friendly, professional support and keeping our clients updated every step of the way is exactly what we strive for.
Your recommendation means a great deal to us, and we’re delighted that you were happy with the service you received.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Great support and communication
Robbie, Yvonne, Ryan & James... basically everyone at The Mortgage Store made buying our first home so much easier.
Thank you all for being so kind, supportive, patient and quick to help whenever we needed anything. As first-time buyers, we didn't really know what to expect, but the whole team guided us through every step and made the process feel so much less stressful.
Thank you to everyone at The Mortgage Store – we've genuinely loved working with you all, and we couldn't recommend you enough!
Natasha & Brandon 😊
6 July 2026
Unprompted review
Reply from The Mortgage Store
Natasha & Brandon, what a lovely review to receive.
Buying your first home is such an exciting milestone, but it can also come with plenty of uncertainty, so it’s fantastic to hear that Robbie, Yvonne, Ryan, James, and the wider team were able to make the journey feel much easier and less stressful for you both.
What stands out most in your review is your appreciation for the team's kindness, patience, and support. We believe that no question is too small, especially for first time buyers, and it’s wonderful to know you felt guided and reassured every step of the way.
Hearing that you genuinely loved working with us and would happily recommend The Mortgage Store is one of the greatest compliments we could receive.
Thank you for allowing us to be part of such a special chapter in your lives. We wish you both every happiness in your new home. - The Mortgage Store Team
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