FridaysUK Reviews 

Waited two hours for an order that wasnt placed.

We were served by the manager of your restaurant. Manager didn't take or jot down or order. We repeatedly asked staff to check on our order and we're assured it wss coming.

Eventually my wife raised her voice and complained to the staff that our order still hadn't arrived. Eventually the manager who saved us came out and apologised, saying that our ticket had been lost.

We opted to est given my husband was diabetic and was dangerously low with his blood sugar. Our meal didn't arrive for another 30 minutes. Our sons order was stone cold, but we opted to just leave.

No attempt at discount or apology was made.

We've been coming here for years and this was the absolute worst experience we've ever had.

Horrific experience. Took my daughter and her two friends for a birthday treat. One of the children has a bad dairy allergy. We checked the allergy menu and was reassured it was ok what we had ordered. We waited 35 minutes for our drinks. Another 1 and ten minutes passed and we still didn’t have our food. We complained several times and were told it wouldn’t be long. After another ten minutes we were told that actually they couldn’t say whether or not the allergy meal would be free from or not. Two hours later they decided to tell us this. We left after two hours of being messed about. The whole restaurant was waiting over an hour and half for food and complaining. Second time I have been and second bad experience. Won’t return for a third. Thankyou for ruining my 11 year olds birthday meal.

I was extremely disappointed with my recent visit to TGI Fridays in Staines. Despite having a pre-booking, the service was unacceptably slow. It took 30 minutes for our drinks to arrive, and a further 30 minutes for the appetisers to be served. During this time, the children in our party were left repeatedly asking when the food would come.

After our starters were cleared, we waited another 30 minutes before having to chase a member of staff about our mains. When they eventually arrived, the quality was appalling – my burger was completely burnt, and the additional coleslaw we ordered was bland, watery, and honestly the worst I’ve tasted.

Having not visited TGI Fridays for several years, this experience has confirmed that I will not be returning in the future. Both the service and food were far below the standard expected from a restaurant chain of this size.

Went to tgi Friday's for a nice meal and was hugely disappointed. The ribs were awful, chips were dry corn and salad was absolutely horrible. My friends meal was the same she ordered a sandwich and it was so dry and tasteless. They also forgot our drinks, gave us no serviettes my drink had to be remade twice as the one's they served me were awful. Lazy staff and very unprofessional. Overall experience was horrid and we will not be returning.

Waited 1 hour for starters, another hour for our mains so we didn’t bother with desserts. We were also told that we could not use the Kids Eat Free offer despite the coupon being well within date. Food was fine but certainly not worth the wait nor the price. Not sure if this particular branch (Fareham) was understaffed but the service was poor.

Over priced and poor quality .
Over £1 per ringlet of calamari .
Cheese doughnuts tasted like bland dog food and the chicken starter was tiny and very average
My pint of Orange juice and lemonade tasted like plain lemonade with an orange tasting additive ( not real orange juice ) and what was in the glass was 80% ice cubes !

I would never go there again . Going broke so sold out , reduced portions , raised prices and gone to pot .

TGI Friday Bluewater which I’m a regular too at least once a month were shocking! They way they treat loyal customers. I was booked in on the 1st August for my daughter’s birthday and also has my special needs son and a couple of others. Fire alarm went off after ordering drinks and food the waiter said nothing to worry about it will stop in a minute. 5 minutes later she said sorry I can’t serve food by law the extractor fan has broke and ushered us to leave. I said what am I going to do I’ve booked everywhere else is queing because of half term she didn’t seem bothered didn’t even wish my daughter a happy birthday and we had to leave. Had to wait an hour for somewhere else and my son had a meltdown because he had already ordered for and was in the routine of knowing what we were doing. I went back a couple of hours later for a complaints email the manager didn’t even come down to speak about the matter just got a lady to write down an email and sent me on my way. I still have had no reply from the Bluewater store but received a survey the next day to which I gave my honest answers. No resolution just said they will use it as a training exercise. Absolutely shocking

Food was very nice

Staff were just walking around doing nothing. Took ages from ordering food to getting the food xx. The food sat under the heat lamps for ages with staff just walking past and leaving it sitting there. The chef was helping himself to chips of the plates waiting to go out to customers. It was the Wembley restaurant at the designer outlet and it was quiet. They would never cope if more customers had come in

Aurelia was a wonderful hostess - great experience before our gig. Thank you so much

My daughter is a coelac while there is a menu for Gluten free it was extremely limited. She had to wait 20 mins after us giving our order before some came to take her order. The food at its price was below average. So disappointing.
The waitress was lovely

Awful! Thought we would go for the 4th July celebrations that you advertised! Free tasters ( 2 small bags of popcorn between 5 people! ) games? What games? Atmosphere was there any? Sizzling fajitas, them didn’t sizzle! Well don’t steak was very rare!! Friend sat there without food and we were all eating! Do you have shares in salt mines? As everything was salty even the popcorn! Chicken pasta was the sauce watered down? Because it had no flavour! Used to love TGI but sad to say will not be retuning!

Disappointing Experience at TGI Fridays High Wycombe

Our visit to TGI Fridays in High Wycombe started off on a positive note — we were seated and served fairly quickly, which gave us hope for a smooth evening. Unfortunately, things quickly went downhill from there.

There were five of us, and we were squeezed into a table that felt far too small — genuinely like sardines. We asked if we could move to a bigger table, but were told they were fully booked. Oddly, as the evening went on, many surrounding tables remained empty, so that explanation didn’t really add up.

It was around 30°C outside, and unbearably warm inside. There was just one visible air conditioning unit near us, which was angled downward and offered no relief unless you physically stood in front of it. The heat was stifling, both for customers and, I’m sure, the staff.

Drinks took a while to arrive — not a huge issue — but the confusion really began with our meals. One steak had been changed because they had run out of rump, which would’ve been totally fine if someone had just told us. Instead, we were told the waiter must have written the order down wrong. Only later did we learn it was actually due to a stock issue.

After eating, we sat for almost an hour with our empty plates still on the table, trying to catch someone’s attention to order desserts and more drinks. Eventually, a staff member came over, and when we asked for dessert menus and drinks, she agreed, but returned shortly after with a rather rude tone saying, “You didn’t order any drinks.” We explained we’d been waiting to — she then took the order but still didn’t clear the plates.

After another 20-minute wait, our drinks and dessert menus finally arrived. By this point, we had cleared the table ourselves using a nearby spare one, just to make space.

Desserts came out eventually — my mum had ordered three scoops of different ice creams, but they all turned out to be vanilla. By the time we could flag it to someone, it was already time to settle the bill and leave.

In all honesty, I felt bad for the staff. It was oppressively hot, they seemed understaffed, and a lot of attention was clearly going toward handling courier orders. That said, the lack of communication, long waits, and dismissive service really let the experience down — especially when it was meant to be a celebration for my dad’s 73rd birthday.

We left disappointed and frustrated. TGI Fridays usually delivers a fun and relaxed experience, but this was chaotic and stressful.

Visited TGI Fridays MK ahead of a theatre visit. The place was virtually deserted when we arrived but still waited 10 minutes to be greeted and seated. Having been ignored at the table I ordered our meal via the app. Another 30 minutes and no food. When the starters arrived the server said she would refund the starters and make sure the mains were expedited. All seemed well, except the refund was never made. It must just have been a ploy for us to leave quietly. Terrible branch, rubbish service. Avoid.

Lunch at Bluewater TGI Fridays....shown to our table by friendly and helpful Elliot, and our waitress Trina was amazing: a huge asset to TGI Fridays, Trina made our visit to TGIs so positive and enjoyable, brilliant friendly service, judged the needs of the diners perfectly, and even treated us to her balloon modelling skills!

Firstly the staff were really nice and so was the steak, but half a gem lettuce, 3 x small tomatos, cold fries, and 2 baked up onion rings and coke with no taste and no colour, for £35 was shameful, 2 customers that will never return.
Binley nr Coventry

Came to TGI Fridays Bournemouth and OMG what amazing service we had from Rob. Could not fault him at all. Soo friendly, couldn't do enough for us. This man needs a bonus or a pay rise. Thank you Rob, we will be back

Visited TGI Friday Trafford Center. One meal arrived after everyone else had eaten. We are all NHS and always use our blue light card. That is why so many of us go. Although the app /voucher was explicit it could be used on the holiday Monday we were refused the discount. Had we been told this prior to the meal we would have gone to one of the many more to give what they advertise. MHS staff be carefull of this.

Visited TGI Friday in Telford. We were greeted by a friendly staff member, and quickly asked for our drinks order. 2 drinks ordered - one without ice please....drink arrived full of ice. Asked them to take it back. Meals arrived - The pasta dish that stated on the menu came with a sauce, was dry and tasted of just plain pasta. Eventually managed to attract the attention of a server, who apologised, and brought a huge amount of sauce....which was cold. By this point, the pasta was also cold. As we were leaving we were asked was everything ok. Said no - and in response were provided with 2 desserts to take out Free of charge. Disappointing visit.

We had a booking for TGI Fridays Stratford Westfield yesterday at 16:00.

Upon arrival we were greeted and seated, however, the host was rather unhelpful when i asked him to seat at the table behind the one he alloted us, he said i might need it for 4 people and 10 minutes later- if so -he proceeded to seat a party of 2pax on the same table i asked him to seat down! Unbelievable, what a slap in the face! Thankfully our server Fatima was absolutely delightful, smiley prompt helpful we didnt have to wait to get her attention! I havent had such a lovely waitress in a while so kudos to her!! Food was tasty and myself as well as my son enjoyed it thoroughly as it was a special celebration for us!
Thank you TGI!