Terravision Reviews 

5,049
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to book, easy to get registred, professionel staff and driver. Passengers who occupied a seat with lugage were promtly corrected, so all could have a seat.

Rated 5 out of 5 stars

I used the Terrarvision in Rome heading back to the airport. The staff at the terminal were very helpful and patient. I made payment on the day of travel and travelled with Terravision to the air... See more

Rated 5 out of 5 stars

Travelled with family of 4 and bought tickets online. Bus was great, on time, aircon very appreciated. We didn’t see an obvious display re connecting to wifi and did miss that so I suggest asking when... See more

Rated 1 out of 5 stars

Horrible experience and one horrible person working for then at 6 am Monday 10.8 termini Fiumicino Trainline app is not connected to terravision so they start telling u that is another app , and if... See more

Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,049)

781 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from

Brilliant service from, Enzo. Kept us entertained for the whole ride from our apartment to termini. Arrived early aswell so he was prepared for us to meet him. Overall great experience.

18 June 2026
Unprompted review
Rated 2 out of 5 stars

Great bus connections but not so much the refund process

The bus connections to the airport are great and reasonable priced. I made a mistake in choosing the airport when booking and asked for a refund but this was not possible. The company only offers you a promo code to use which seems a good offer but you can only use it once and if you spend less in value you loose on the money spent as the promo code is one use only. I didn’t think this is fair as they should allow you to use for the full value spent even if it means splitting in different transactions. I don’t live in Italy and wasn’t sure if I would be back within the year which is how long the voucher is valid for.

22 April 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Abigail,

Thank you for taking the time to share your feedback.

We are pleased to hear that you appreciated our airport connections and found our fares competitive. At the same time, we are sorry to learn that you were disappointed with the options available after your booking error.

When booking, we offer different fare types to meet different travel needs, including both refundable and non-refundable options. The refund conditions applicable to each ticket are clearly indicated during the purchase process and are accepted at the time of booking.

Our promo-code policy is intended to provide an alternative solution in situations where a refund is not available under the selected fare conditions. We nevertheless understand that the voucher validity period and usage limitations may not be ideal for every customer.

We appreciate your comments, as customer feedback helps us continuously review and improve our services.

Thank you again for sharing your experience. We hope to have the opportunity to welcome you on board again in the future.

Kind regards,
Terravision Team

Rated 5 out of 5 stars

Great service

Great service, everything worked really well from booking process to the transfer. Super friendly service.

29 May 2026
Rated 5 out of 5 stars

I would do it again and recommend the sevice

I was picked up by Enzo at the exactly time in my hotel.
As requested, he helped me a lot with bags and brought me to the bus point 20 minutes prior to my scheduled time. Then helped me to hope on the first bus to Fiumicino.
In general, the experience was excellent and the company was in the right tone.
As I had two big bags and I was alone, I almost decided to miss my last day in Rome and sleep close to the airport.
Having found out the bus service and later Terra first was a delightful surprise and I believe this is a service that could really help travelers all around big cities.
I really hope you can make this service (both Terra vision and specially Terra fast) works, and I would definetlly do it again.
Tks

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank the Television team for…

I want to thank the Television team for their prompt and professional assistance. I mistakenly bought a ticket from another airport just 10 minutes before departure. Despite this, I was quickly issued a voucher for 100% of the cost, thanks to which I was able to immediately buy the right ticket for the return trip.

I would also like to note separately that at my request, the team issued a voucher for 1 day for the return trip - everything was done very quickly, which was especially important, since two days later I already had a departure. Excellent service and a truly customer-oriented approach.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and value to money

The hole idea is great. All we need transfer to the airport. We ordered pick up from address. It was not too expensive, bus is 3€ for two and this service was 12€. We got great, polite and very very professional driver Enzo. He helped us with luggage, wait with us and make us feel comfortable. The service is great such as idea. Taxi for 2 is 55€ and this whole service 26€, what is great. Go ahead!

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Cheap prices for a reason

Cheap prices for a reason. Get a taxi. Nice easy transfer from Ciampino Airport to central Rome but absolutely nothing on the way back. Timetable listed bus time for 07:05, waited from 06:45 and it never turned up. Alternative bus to Fiumicino airport from the same company arrived, I spoke to one of the staff on there explaining that it hadn't arrived and he blatantly lied by saying that he'd been on that bus. Physically impossible as it's a 30 minute drive at a minimum and their bus rocked up at 07:30. Do yourself a favour and pay extra for a taxi.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

My driver Alessandro made my experience…

My driver Alessandro made my experience fantastic with his great driving and helped me immediately with all of my bags. We also had great conversation and he helped me learn some new things and facts about Rome!
And I also felt very safe!

13 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look