Terravision Reviews 

5,053
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I used the Terrarvision in Rome heading back to the airport. The staff at the terminal were very helpful and patient. I made payment on the day of travel and travelled with Terravision to the air... See more

Rated 5 out of 5 stars

Easy to book, easy to get registred, professionel staff and driver. Passengers who occupied a seat with lugage were promtly corrected, so all could have a seat.

Rated 1 out of 5 stars

Horrible experience and one horrible person working for then at 6 am Monday 10.8 termini Fiumicino Trainline app is not connected to terravision so they start telling u that is another app , and if... See more

Rated 5 out of 5 stars

Travelled with family of 4 and bought tickets online. Bus was great, on time, aircon very appreciated. We didn’t see an obvious display re connecting to wifi and did miss that so I suggest asking when... See more

Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(5,053)

784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great staff. Well coordinated transfer. Easy to find the pick up point.

11 June 2026
Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

Terrible service and misleading information.

On 23 June 2026, I took the 1:45 PM bus from the Vatican stop to Fiumicino. Before boarding, I specifically asked whether the bus would stop at the central bus station in Fiumicino and showed the location on the map. The driver confirmed that it would.

During the trip, the driver was driving excessively fast and in a manner that felt unsafe. The worst part came at the end of the journey: instead of stopping at the central bus station as promised, we were dropped off far away from it and nowhere near a proper bus stop.

It was around 2 PM, under the hot summer sun, and we had multiple pieces of luggage. We were forced to walk a considerable distance carrying our bags. When we questioned the stop, the driver simply smiled and drove away.

Very disappointing experience. Passengers should be able to rely on the information provided by staff.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

they are thieves.

they are thieves. You canceleld my paid reservation one day prior. ONE DAY. And you said to refund the money in 8 days, and now there are almost 3 weeks and still haven't received my money back.

6 June 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Vlad,

We are sincerely sorry for the cancellation of your reservation. This decision was unfortunately necessary due to operational adjustments from our partner carrier.

Regarding your refund, we want to assure you that it has already been processed and issued on our end.

Please do not hesitate to reach out to our support team for any further support.

Best regards,
your Terravision Team

Rated 1 out of 5 stars

Never book with them

Never book with them. Your bus reservation is not guaranteed in terms of time…if you dare to make a mistake , there is no refund even within 24 hours from making the reservation…worst experience ever

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable pickup service

Picked up immediately from getting off the bus by two car drivers. The drivers were immaculately dressed and great conversations. We were picked up in two brand new small electric cars which were also immaculately clean. 10 out of 10 service.

21 June 2026
Unprompted review
Rated 4 out of 5 stars

Very good

Very good service but a little bit difficult finding the correct bus and a little bit late at the airport, but just a few minutes like max 10

16 May 2026

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