This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered re... See more
Company replied
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See what reviewers are saying
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... See more
Company replied
Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... See more
Company replied
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me... See more
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Company details
Written by the company
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contact info
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, United Kingdom
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4.3
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Tenscare have been superb from purchase to after care. I had a little issue where i couldn't figure something out with the device. I called up and got a lovely lady to help out. My problem was solved in minutes! Truly wonderful service, I would recommend TensCare to anyone suffering from pain
24 October 2022
Unprompted review
Satisfied Customer
Prompt service and delivery...Had a problem with item but great customer care and all sorted efficiently and to my satisfaction...Thanks Emily....
10 October 2022
Unprompted review
Reply from TensCare
Dear Rochelle, we have reached out to you via email but received no response so wanted to try contacting you here as well. The lead you have ordered does not fit your device as it is designed for a different model, this is stated in the item description along with instructions on how to be sure you are choosing the correct accessory for your device.
We understand sometimes this can be missed, so we would love to work through this with you. If you could please reply to our email it would be much appreciated.
Never even got a refund on them…
Never even got a refund on them messaged loads of times
4 January 2022
Reply from TensCare
Dear Laura, we are sorry you feel this way but this is not true at all. We have been trying to resolve your query however you have, on more than one occasion, stopped replying to us when we have asked for further evidence of your complaint. As mentioned in our last email, we cannot offer a refund without following our refund policy, which is to obtain photos and serial numbers of any items claimed to be faulty so we can investigate further.
Once provided, we will be happy to work through your claim with you, however if you do not reply to us we cannot help you.
This really works for me
This really works for me, I've relied on sumatriptan for years but I thought I'd give this a go. Its rechargeable and has won industry standard awards. It has taken away or greatly reduced migraines for me, I have to use a high setting. The only reason I can't give it five stars is because the pads are not very sticky... my mother and sister have tens machines and the pads on theirs are massively more sticky. My Mynd ones almost from the start began curling up at either end which disconnects the electrodes to a big extent. I've tried a light coat of water, and a proprietary solution supposed to aid pads stick, but neither worked. In the end I used tape to hold down either end on my head, which looks insane but does actually work. Better pads please TensCare! Then no problem five stars.
Update on the review. I called TensCare and spoke with an extremely pleasant and helpful member of their team, she told me they are working on "stickier" pads. In the mean time she is sending me out some spare pads and apparently there is a headband that can hold the Mynd in place and she is sending me one of those also... all free of charge! So customer support and the help given makes this now a five star product for me.
19 August 2022
Unprompted review
Experience date is generally most time
Honest helpful most importantly patient as my explanation of problems can in itself be problematic, not satisfied with £ of electrodes or not being able to connect other types needed rather than a different machine type but information customer care is ace
10 August 2022
Brilliant personal service
I emailed about availability of a product and had a reply within hours, written by a real person who gave really good advice. So often companies send out automated replies that don't answer the question. Top marks for personal service.
22 August 2022
Unprompted review
Excellent service as always
18 August 2022
Quality products
I really enjoyed buying directly through the Tenscare website, a company committed to the quality of its products and efficiency in delivery, as I received everything on time.
11 August 2022
Great products and great service
My first machine from Tenscare lasted years and is still working but the leads are showing signs of wear. Sadly they are not made anymore so I treated myself to a new machine. Excellent service and advice from the office and really prompt delivery.
3 August 2022
My experience was to order a new lead
My experience was to order a new lead, the lead arrived, I replaced it, that was my experience. Mmmmm.
1 August 2022
Replacement Leads
Order came on time as expected. Replacement leads worked fine with Elise 2 machine. Thank you
27 July 2022
Emily stoffal surpassed all expectations of giving me help
The help I have had from Emily stoffal is remarkable, Emily has been kind patient and thorough with advice on all aspects of which I had issues with be them due to my pain or inability to complete tasks thanks it makes all the difference
26 July 2022
Unprompted review
My order took two months to get to me…
My order took two months to get to me and it was not delivered at my door I had to fetch it from a post office. And this after no one let me know it was even there. I struggled about a week just to get a reply so I could travk my parcel
11 July 2022
Reply from TensCare
Dear customer, thank you for your review. We are sorry you feel this way, however the delays you experienced were unfortunately beyond our control.
The courier could not deliver your order as there was no one at the address to sign for it, therefore it was taken back to the depot awaiting collection or a redelivery request. This was reflected in the tracking sent when the order was despatched. We understand these emails are sometimes missed, so you reached out to us to confirm your tracking, which we did on the same day of your enquiry.
We as the sender are not notified when the recipient is not home to receive a delivery, so we were unable to contact you to advise this. However, the couriers sometimes leave a card and it is always reflected in the order tracking.
Our apologies again that you were unsatisfied with the service you received, we hope you enjoy your product nonetheless.
Kind regards,
TensCare
Perfect fit for my Tens machine.
Great service and very speedy delivery. The product was perfect for my Boots
Tens machine which I’ve had for about 20 years. I will definitely buy again when needed.
6 July 2022
I am yet to receive this item And the…
I am yet to receive this item And the tracking doesn’t work
3 June 2022
Reply from TensCare
Dear customer, we are sorry to hear that you have not received your parcel yet. It seems you are ordering from outside the UK, sometimes parcels can take a while to clear customs, as mentioned in our shipping terms these delays are not included in our delivery estimate and we encourage the customer to check for any delays in their local country prior to ordering.
If you would like to reach out to us at customer.service@tenscare.co.uk we would be happy to assist you in locating the parcel.
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