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Tenpin - Coventry Reviews 

219
TrustScore 3 out of 5

3.2

Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB


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See what reviewers are saying

Rated 3 out of 5 stars

The re-design of the tenpin is a big improvement. Lots of things to do the arcade is good although limiting as both change machines were faulty and so had to ask the bar for change all the time. Pool... See more

Company replied

Rated 4 out of 5 stars

Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... See more

Company replied

Rated 5 out of 5 stars

We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... See more

Company replied

Rated 5 out of 5 stars

It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.


Contact info

  • Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, United Kingdom

  • 0333 034 6100

3.2

Average

TrustScore 3 out of 5

219 reviews

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3.2

All reviews

(219)

10,872 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff are very friendly and helpful…

The staff are very friendly and helpful and the place is clean 👌 kids love it

6 August 2026
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Reply from Tenpin - Coventry

Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our staff great throughout your visit to our Tenpin at Coventry. We will pass your lovely comments onto our team. Best Wishes - Kimberley

Rated 5 out of 5 stars

Staff always brilliant with the children

Staff were really helpful and friendly, place was clean and spotless.

6 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Alexis, thank you for the 5* rating of Tenpin Coventry. We are so pleased to hear that you found our team helpful and friendly, and our venue clean and spotless. We look forward to welcoming you back again soon!
Take care,
Kirsty

Rated 4 out of 5 stars

Great for big party of 18

Fitted 18 of us in as a family at time we wanted. Everyone enjoyed the session, though the noise level was unnecessarily high from all the games

6 August 2026
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Reply from Tenpin - Coventry

Hi Ian, thank you for the 4* rating of Tenpin Coventry. We're so glad to hear your family had a great time and we were able to accommodate such a large group! We appreciate your feedback regarding the noise levels and we will ensure this is passed on to the relevant team.
Take care,
Kirsty

Rated 5 out of 5 stars

Staff was brilliant

Staff was brilliant

5 August 2026
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Reply from Tenpin - Coventry

Hi Penny, thank you for the lovely 5* rating of Tenpin Coventry. We're pleased you had a good time and that the team were brilliant! Hope to see you again soon!
Take care,
Kirsty

Rated 3 out of 5 stars

On lane 12

On lane 12 - tried to get the barriers up for the children but the left one didn’t work and lost 20 minutes with an alarm going off our our lane but no one was there to help

6 August 2026
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Reply from Tenpin - Coventry

Hello
We're sorry to hear about the trouble with the lane barriers and the alarm during your visit. We understand how frustrating it is when equipment doesn't work as expected, especially with children. We are looking into this to prevent future occurrences. Best wishes - Clare

Rated 1 out of 5 stars

I probably won't return to Tenpin in…

I probably won't return to Tenpin in Coventry, air conditioning was broken, it was very hot in there, we had to leave half way through the 2nd game, the staff didn't know what they were doing, it was very poor, I have made a complaint no one got back

24 June 2026
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Reply from Tenpin - Coventry

Hi James
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with the air conditioning and the service from our team during your visit. We understand your frustration and will ensure your comments are passed on to the relevant team for review. Best wishes - Clare

Rated 2 out of 5 stars

Dissapointing visit dont go on a hot day

It was a very hot day out when visiting and when we enterd the building there was no aircon it was way too hot to enjoy the experience even the staff were walking round with fans in their hands come on you need aircon in todays era not a very nice experience.
Then had to wait ages for drinks and chips plus when food is deliverd there should be cutlery not everyone wants to eat with dirty hands not good that either. Also we orderd a large chips large i mean there was hardly enough to feed a 5year old you are way too stingy with food portions but not stingy on prices.
Plus to top it off the reception area why has it moved you have to walk way too far to get to it who ever thought of that idea needs more training you should walk in to be greeted by nice smiley reception staff but no you have to walk half a mile to find it again not a great experience place used to be nice whats happened.
Manager in charge get aircon quicker staff in kitchen and bar area move reception area back
bigger food portions then you wont get reviews like this.
Chow!

29 July 2026
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Reply from Tenpin - Coventry

Hi Claire, thank you for taking the time to leave us a review of Tenpin Coventry. We are truly sorry to hear that your recent visit was such not as much fun as we would have liked and we very sorry to hear of the waiting times for food and drinks, the portion sizes, and the relocation of our reception area. Your feedback is incredibly important to us, and we will ensure all your comments are passed on to the relevant teams for future improvements. We hope you will consider giving us another chance to provide a much better experience and we look forward to welcoming you back! Best wishes - Mel

Rated 1 out of 5 stars

I played half a game went outside with…

I played half a game went outside with my partner because it was really hot with all the people I was waiting for my pizza I wanted to eat before I play and then I couldnt play I 'ran out of time'

29 July 2026
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Reply from Tenpin - Coventry

Hi Rebekah, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that you ran out of time on your recent visit! We will be sure to pass your feedback on to the team and we do hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Moradeyo, thank you for the 5* review for Tenpin Coventry! We're so pleased to hear that you enjoyed the venue and the service from our team. We hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great service

Great service, friendly welcoming staff, great experience and good time had by all

29 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello, thank you very much for the amazing 5* review of Tenpin Coventry! We are delighted you had a great time and found our team friendly and welcoming and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 2 out of 5 stars

Our booking was for 3 adults and 3…

Our booking was for 3 adults and 3 children at 11:30. Checking in, there was a little bit of a queue and didn't think anything of it, there was no-one serving at the bar, the young lady was handling both areas. At the time this was the only member of staff we had seen. (taking into account we had been the week before just 2 of us and had a great time) We were told a lane and then told no as that lane and the next one was broken. We went to lane 13 and was greeted with a problem straight away. It only allowed us to enter 1 person, so back off to check in and queue again. We had I believe 2 goes before the lane became jammed, so back off to check in and we were then moved to lane 13. This was ok. Near the end of our first game we ordered two lots of chips. These did not arrive after several walks to check in and also asking the odd member of staff running around. The two lots of chips finally appeared when we had finished our 2nd game. That was around 55 minutes after initially ordering them.
It is clear that they needed more staff to be able to run and keep the place clean. When we walked to sit down to eat our chips the place was full of half eaten food, drinks, rubbish over the tables, the lane tables etc... The whole experience dragged and the youngest child become tired and upset with how long it was all taking.

29 July 2026
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Reply from Tenpin - Coventry

Hi there, firstly, thank you for leaving a review of Tenpin Coventry. We are very sorry to hear about the recent issues you had with wait times for check-in and the food order. We also apologise for the issues you had with the lanes and we would like to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to investigate and get back to you regarding this. Best wishes-Leila

Rated 2 out of 5 stars

When a customer comes to you because…

When a customer comes to you because there is a problem on the lane, please go and resolve it yourself. I shouldn't have to do your job for you.
The pepsi was also 2% syrup and 98% water.
Please remove the prizes from the cabinet that you no longer provide it saves the customer and employee about 15 minutes of back and forth on "oh sorry we dont have this".
Coventry tenpin had a lovely refurbishment its just a shame that the staff are still letting it down.

26 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Dominika
Thank you for your feedback. We are very sorry to hear about the issues you experienced with the lane, the quality of the soft drink, and the prizes in the cabinet. We appreciate you bringing these matters to our attention, and we will address them internally to improve our service. Best wishes - Clare

Rated 3 out of 5 stars

We enjoyed bowling but lack of staff

We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane.
Ordered 2 x chips via the order at lane, took over 1 hour to come, asked for them at 40 minutes and 1 hour, they arrived around 5 minutes later.
Generally found poor maintenance and lack of staff really has let this venue down.

28 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Jenna
Thank you for your feedback. We're sorry to hear about the issues you experienced with the lane setup and the bumpers, as well as the long wait for your food order. We understand your frustration regarding staffing and maintenance, and we will pass your comments on to the team for improvements. Best wishes - Clare

Rated 5 out of 5 stars

Tenpin

Great time and great experience

29 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello
Thank you for your excellent 5-star review! We are so pleased to hear that you had such a great time and a wonderful experience with us. We hope to welcome you back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Great session

Great session, easy to sort on the day.

22 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Mandy, thank you for the wonderful 5* rating for Tenpin Coventry! It's great to see that you enjoyed your experience. We hope to see you again soon and thanks again! Best wishes, Jade

Rated 5 out of 5 stars

My 16 year old son & his friends had a great time

We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpful.

17 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Phoenix, thank you for the 5* rating of Tenpin Coventry. We're so happy to hear that your son and his friends had such a great time trying out laser tag, bowling, and the arcade. We appreciate your kind feedback!
Take care,
Kirsty

Rated 2 out of 5 stars

Book prior

Couldn't do anything as it was all booked out and the escape room which was available you had to complete a lengthy process online and couldn't just book it in person. This is not a walk in you must book prior

21 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Yazziie D,
Thank you for taking the time to rate Tenpin Coventry 2 stars. We appreciate you sharing your experience. We understand your frustration with the booking process and limited availability. We are always working to improve our booking system and will consider your feedback as we refine our procedures. We hope you get to participante in our many activities soon. All the best ~ Laura

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff

22 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Pamela,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are dleighted to hear that you found the staff friendly. We hope that the rest of you visit was an enjoyable experience. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 3 out of 5 stars

Nice to get two games for £10 per…

Nice to get two games for £10 per person with a drink.
During the visit the bar staff seemed like the didn't want to be there, there were balls stuck in the gutters from the people before us, causing the bumpers to stick when going up and down. The seating area was really narrow and made it quite uncomfortable when people were moving about in between goes because of the perspex devide.
Pretty much every surface i touched was sticky and the lane we were on (6 I think) had an arcade machine next to it that was so loud we had to shout at each other to be heard.

22 July 2026
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Reply from Tenpin - Coventry

Hi Lee, thank you for the 3* review for Tenpin Coventry! We're glad that you enjoyed our £10 Thursday drink deal, however we are very sorry to hear that there had been technical issues with the bumpers, and issues with the cleanliness and service. We will be sure to pass on your feedback for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Awful

Awful! They don’t listen to requests re disability even when confirmed twice even the day before … when asked about it they are very confrontational and then dismissive. Completely ruined a birthday party , never again!

14 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Jane, firstly, thank you for leaving a review of Tenpin Coventry. We are very sorry to hear about your recent experience including the issues you had with disability requests and the discussions had with staff. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to investigate and get back to you. Best wishes-Leila

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