Banner for Tenpin - Coventry

Tenpin - Coventry Reviews 

217
TrustScore 3 out of 5

3.2

Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... See more

Company replied

Rated 3 out of 5 stars

We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... See more

Company replied

Rated 5 out of 5 stars

We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... See more

Company replied

Rated 5 out of 5 stars

It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.


Contact info

  • Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, United Kingdom

  • 0333 034 6100

3.2

Average

TrustScore 3 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(217)

10,703 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Temu quality

Toielts disgusting and claw machines rigged

Staff looked anyoed at ingored us

13 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Bob
We are truly sorry to hear about your disappointing experience with our facilities and games. We hope you will give us another chance in the future. Best wishes - Clare

Rated 2 out of 5 stars

The laser quest was shrunk to 3/4 of…

The laser quest was shrunk to 3/4 of its original size, you could hardly hear the video on what to do. It was just one long room which was not very fun compared to the original two stories massive room it gave no room for the imagination. I have to say I would be willing to pay double if not triple the price for a better one, even if that meant I had to go further.

25 August 2026
Unprompted review
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Callum
We appreciate you taking the time to share your detailed feedback regarding your recent laser quest experience. We understand your disappointment with the current size and layout compared to what you remember, and we acknowledge your concerns about the audio clarity during the instructional video. We are always looking for ways to improve our attractions and your comments are valuable as we consider future enhancements to provide a more engaging and imaginative experience for our guests. Best wishes - Clare

Rated 5 out of 5 stars

Fab family Tuesday bowling night with a…

Fab family Tuesday bowling night with a fantastic offer!

18 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Maggie, thank you for your 5* review of Tenpin Coventry! It's wonderful to hear about your fabulous Tuesday evening at Tenpin and we look forward to welcoming you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

Happy kids

Well run venue Staff very friendly food nice The kids really enjoyed it they can’t wait to return

18 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Patricia,

Thank you for your fantastic 5* review at Tenpin Coventry! We are delighted that you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 1 out of 5 stars

Awful staff

Awful staff, awful food

20 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Stuart, thank you for leaving feedback for Tenpin Coventry. We are sorry to hear your visit was not up to our usual high standards and we would like to look into this for you. Please feel free to email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' along with any other information you'd like to discuss. Once again, we are very sorry to hear this. Best wishes - Kaylee

Rated 2 out of 5 stars

Worth it for the Tuesday deal but when…

Worth it for the Tuesday deal but when we got to our lane it was covered in drinks and food, the line for drinks took a long time, handful of the machines were broken and only one change and one ticket machine was working meaning there were lines for both. We had fun becuase we made it fun

20 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi there, thank you for leaving a review of Tenpin Coventry. We are very sorry to hear that your lane was not ready for you, about the long wait times, and broken arcade machines. We are investigating these problems internally. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to contact you regarding this. Best wishes-Leila

Rated 3 out of 5 stars

The customer service

The customer service. Even they don't know whether food order is placed or not. Kids had good time with those playing machines etc

20 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello, thank you for taking the time to leave a review of Tenpin Coventry! We very much appreciate your feedback regarding the food order process and are sorry to hear about the confusion. Please be assured all of your feedback will be shared with the appropriate team. In the meantime, we are pleased your children enjoyed the arcade area and we really hope to welcome you back again soon! Best wishes - Mel

Rated 2 out of 5 stars

Bowling feels like a side hustle

Mid week deals pretty good but the staff just don’t really care about anything but selling alcohol and they always bunch people together or let people pay for one person and have 8 on the lane.

29 July 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi David, thank you for leaving a rating and review for Tenpin Coventry. It's great to hear that you enjoy our deals! We're sorry for any disappointment caused and will be sure to pass your feedback on for internal review. Best wishes, JK

Rated 2 out of 5 stars

We started late because the staff had a…

We started late because the staff had a problem with organising.
Then we wanted to buy cider and they said that they have just apple so we agreed to buy and another lady came and said that they don't sell cider now they just sell beer that is more expensive. We didn't want beer so we didn't buy anything.
Horrible experience.

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Malwina, thank you for taking the time to leave a review of Tenpin Coventry. We are very sorry to hear about the issues you experienced on your recent visit, including the late starting time of your games and that you were unable to receive the drinks you wanted. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to contact you regarding this. Best wishes-Leila

Rated 3 out of 5 stars

One of their staff was rude and treated us…

The staff were rude and treated us differently to other customers. Absolutely disgusting to see the partiality.

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Santhosh, thank you for leaving a 3* review of Tenpin Coventry. We are very sorry to hear that the customer service did not meet your expectations on this occasion and we would like to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to investigate and get back to you regarding this. Best wishes-Leila

Rated 1 out of 5 stars

Family

We came with family for a fun time with kids we had drinks at the table which me and husband sat at staff member came started putting drinks in to a jug as waste without asking, we looked at her and she said are you finished it was to late so we said yes she spilt drinks on table and never came back to clear the mess she came back after I spoke to other staff she said I will bring tissues for you to clean we gave her a look and she cleaned as she was leaving banged her trolley in to my disabled husbandd chair on purpose staff also need to be polite to kids when they win there tickets and not sigh at them

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Raj, firstly, thank you for taking the time to leave a review of Tenpin Coventry. We are very sorry to hear that the customer service did not meet your expectations and we would like to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to investigate and get back to you regarding this. Best wishes-Leila

Rated 1 out of 5 stars

We had to change bowling alley

We had to change bowling alley

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Hayley,
Thank you for taking the time to rate Tenpin Coventry 1 star. We are sorry to hear that you needed to change lanes. We hope that the rest of your visit was enjoyable. All the best ~ Laura

Rated 1 out of 5 stars

Coventry - would not return

Poor customer service - staff were unwelcoming, dismissive, disinterested and verging on incompetent. They actively ignored customers who were waiting to be served and had a terrible attitude.

The whole place was unbearably hot and had an awful smell which resulted in us leaving early and not finishing our second game.

Would not return.

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Lucy,
Thank you for taking the time to rate Tenpin Coventry 1 star. We are very sorry to hear about your disappointing experience, particularly regarding the unwelcoming staff and the uncomfortable conditions in our venue. We will ensure your feedback is passed on to the relevant teams for immediate improvements. All the best ~ Laura

Rated 4 out of 5 stars

Family bowling

Good bowling, arcade not so good

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Kristina,
Thank you for taking the time to rate Tenpin Coventry 4 stars. We're glad you enjoyed the bowling! We're always working to improve our arcade experience. We hope to welcome you back again soon. All the best ~ Laura

Rated 3 out of 5 stars

Coventry tenpin

The actual bowling was good, but the staff are Very miserable when serving, it’s honestly like they hate their job. And very slow serving times to sign in and get a drink.

12 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Sam,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We're glad to hear you enjoyed the bowling itself. However, we're truly sorry to learn about your experience with our staff and the slow service times. We understand how frustrating this can be and will be sure to share your comments with our team for improvement. All the best ~ Laura

Rated 3 out of 5 stars

Good deal but staff were miserable &…

Good deal but staff were miserable & not very helpful or welcoming which was disappointing

6 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello Louise,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We are very sorry to hear that our staff were not as welcoming or helpful as they should have been. We will address this with our team to ensure improvements are made. All the best ~ Laura

Rated 4 out of 5 stars

Nice Experience

Was okay. We had fun bowling. It took a while for the staff to clean up the lane we were assigned but this didn't dampen our fun.

5 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi
Thank you for your 4-star review! We're glad to hear you had fun bowling. We apologize for the delay in cleaning your lane and appreciate your understanding. We hope to welcome you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

Staff friendly and helpful .Good…

Staff friendly and helpful .Good atmosphere.
Grandchildren loved it.
Easy to book online.

4 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Christine, thank you so much for the fabulous 5* review of Tenpin Coventry! We are so pleased you had a great time with your grandchildren and found our booking process easy and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

The staff are very friendly and helpful…

The staff are very friendly and helpful and the place is clean 👌 kids love it

6 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our staff great throughout your visit to our Tenpin at Coventry. We will pass your lovely comments onto our team. Best Wishes - Kimberley

Rated 5 out of 5 stars

Staff always brilliant with the children

Staff were really helpful and friendly, place was clean and spotless.

6 August 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi Alexis, thank you for the 5* rating of Tenpin Coventry. We are so pleased to hear that you found our team helpful and friendly, and our venue clean and spotless. We look forward to welcoming you back again soon!
Take care,
Kirsty

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look