Telstra Reviews 2,826

Before I Ieave my review...tip to everyone. Always have 2 different service providers - one for phone and one for internet. Then you are covered for outages.

I have no telstra internet service. I went to the outage page on my phone (luckily I have access thanks to my Vodafone phone plan). Very confusing. It has outages listed that were resolved in Feb over top of the current one?? Weird.

Today is March 2. The one for today says ' next update March 7' - WTF? I tried to get help online ...the usual - read this /read that. Gave up and tried to call. Was on hold for 23 minutes listening to the most god awful loop of 'duh do, duh do, duh do' music. Gave up.

The amount of money we pay this company is outrageous for the poor support they offer. I experience a few outages a year in Surfers Paradise. so reliability I give a 3 ...customer service is a 1 ... thus the 2 overall

Everything from terrible service to terrible portal access to manage your account, to auto recharge failures constantly. Honestly, this would have to be the worst Telco provider going around. If you can avoid their monopoly on signal towers, then go literally anywhere else

Absolutely shit data connection. Half the time i go into any building i get 1 bar...

I attended Telstra castle hill on Friday the 13th February 26 as I had phone damaged on recent holiday and had to wait until I returned to apply the protect and upgrade. I ordered phone which I was told would be in the next week. I also stated I need phone for medical reasons. I was told would be available to pick up at store next week. Nearly two weeks have gone and still no word of a phone. Contacted Telstra complaints who were rude and told me I need to make appointment at store and attend store to see if there is any other phones I could change too. I stated three hour round trip to store with no resolution to my issue. They didn’t even apologise for scamming me into phone which they knew was on back order.
I also brought up that I require my phone for medical reasons. They said they did not supply that service. I would not recommend Telstra and the complaints team was the worst experience I have ever received. -10 stars

I am extremely disappointed with Telstra. The service has been consistently poor, customer support is frustrating to deal with, and for the price we pay the reliability is unacceptable.

I am in Mona Vale, New South Wales and currently have no reception at all. The internet is so poor that I am actually struggling just to upload this review. That alone says everything about the quality of the service.

For a premium provider charging premium prices, this level of performance is simply not good enough.

I think we all know that Telstra has had its ups and downs, and living out bush in the great southern land of Australia, you may have your doubts about their ability.

Whilst I can't comment on their service quality, as I regularly have outages and problems, I can comment on their customer service. Whether its callbacks, general help or even the way they responded when they just didn't know the issue was superb. If help wasn't available in that moment, I was contacted, what I can only assume, was as soon as possible, as they mentioned. So thanks Telstra for being great with customers, but please fix your outage issues.

-10 STARS! everyday of the week! after over 4 months of the worst nbn / internet, the absolute run around you get, if you talk on the phone, go in store, or chat via their app, this company thinks we are all idiots... yet look at the 1star reviews! TELSTRA, you need to pull your heads in, the GM needs to be fired and lets get someone with a winning attitude to shake their company up! NBN are also next on the hit list... both shocking companies, the guy today at Telstra wanted me to purchase a cable to assist them with their investigation... seriously!!!

One of the worst network in Australia and most expensive! I am sick of this service!! They don’t do anything better to improve their services! They should ban!!

I recently attempted to purchase a new device through my Telstra plan. However, I was advised by the in-store consultant that there was a credit issue on my account. The consultant noted that the account was in credit and was unsure why this issue had arisen. I explained that when our NBN service was connected several months ago, Telstra failed to disconnect our previous service. As a result, we were billed for both services concurrently for approximately three months. During this period, I withheld payment on one of the duplicate bills, as we were clearly being charged twice for the same service. Telstra subsequently restricted our service due to non-payment. When I contacted Telstra to resolve the matter, the error was identified, the duplicate service was cancelled, and our account was credited for the overpayments. Despite this being an acknowledged billing error on Telstra’s part, I have now been informed that my credit rating with Telstra has been negatively impacted because both accounts were not paid simultaneously. I discussed the matter with a Telstra business consultant who understood the situation and lodged a complaint on my behalf to have the issue rectified. I have since received a response from Telstra Complaints outlining general steps to improve my credit rating and advising that, if dissatisfied, I may contact the Telecommunications Ombudsman. The correspondence concluded by stating that Telstra was satisfied with its handling of the matter and that the case is now closed. As a Telstra customer of nearly twenty years, I am extremely disappointed with this response. I do not believe it is reasonable for my credit standing to be adversely affected as a result of a billing error that was acknowledged and corrected by Telstra.

I AM A LONG TERM TELSTRA BUSINESS CUSTOMER SPANNING 40 YEARS OF LOYALTY . OF COURSE I AND MANY OTHERS ARE NOT HAPPY WITH THE PRICES WHICH I GUESS ARE NOT GOING TO CHANGE . ONE THING THAT CAN EASILY CHANGE IS ....WHY WHY WHY is the print SO TINY ON THE EMAILED ACCOUNTDS > IT JUST DOESNT MAKE SENSE . TO THOSE OVER 50 WHO HAVE SIGHT PROBLEMS IT A NIGHTMARE . NOT ALL SITE PROBLEMS ARE FIXED BY GLASSES ( CATARACT AND MACULAR ISSUES ) . SO TELSTRA PLEASE PLEASE INCREASE THE POINT SIZE URGENTLY . ANYONE OVER 50 WILL ALWAYS STRUGGLE WHEN TELSTRA CAN FIX THIS SO FAST . WHY HAVE TINY 4pt and 6PT FONT and YET STILL HAVE HUGE EMPTY SPACES ON THE PAGE ????????? FOR THE SAKE OF MILLIONS OF ELDERLY CUSTOMERS PLEASE WAKE UP .

How absurd I have to book an appointment just to buy a sim card in store. Got sent to Coles to find that. Set it up only to be locked out for 20 mins because I didn't enter a six digital code correctly which I never received. Not a good start.

Sort out my new plan, trespass my phone number to Telstra.
Miriam was very patient and helpful, thanks for your help.

Its been 10 days my home Internet its not working properly, it drops every 5 min. I contacted them 5 times, spent over an hour each time, so they can “run tests”. How many tests they need to send a technician to solve my problem?

It took 7 months before Telstra would disconnect my mother's landline when she moved from general population in aged care to the Dementia Unit. Despite providing a letter from the aged care home stating that a new resident had moved into Mum's old room they would still not cut off the line and continued to bill her each month. I highly recommend anyone with a parent in aged care should organise for a Power of Attorney as when the time comes that the parent can no longer operate the phone you will be fighting an uphill battle to get the line disconnected without a POA.

Worst internet ever it's so slow and such a rip of in terms of price.

Also when you ring technical support they have level 1 technical support which is basically restart modem do full power cycle then if that fails you need to wait for a level 2 technical support person to ring you back which is ridiculous. If I ring technical support they should be able to help me out initially not wait on call backs

What’s the point in paying a premium for service with Telstra when their customer service is worse than companies offering the same service for half the price? Don’t bother. Zero value for money or respect for your time. If I could give -5 I would.

Reception is absolutely rubbish especially in shopping centres
Drops in and out not stable at all.
I get cut off calls and then cant call back after 20 redials and a phone reboot
My phone is just fine
They keep increasing their prices but their service is crap.
They stole and deleted my points after i had 90k.
And they are now cutting Aussie jobs and sending them over to India
Sorry you've lost me unless you come up with some fandangle offer to keep me.

Worst customer service ever experience from an internet service provider!!!
%G Internet service dropping off, no one offering a solution!!!!
sick of this provider!

Extremely poor 5G mobile network, both indoors and outdoors. I walk into shops the phone becomes completely unresponsive.
I would rate Telstra network to be the most below average service provider. If mobile operators are trying to make us give up phone usage they are winning.
I have been facing these horrible services everyday from last 3 years.
@TrustPilot, Could the rating be reduced to "zero" or "minus one" stars? As the one star review for Telstra is too high for what it places itself compared to other operators.

After being a pay-as-you-go customer for over 2 yrs I tried to upgrade phone and get a monthly plan. After 4+ hours of crappy customer service I was informed I needed to pay out right for the phone as I am on a visa. Mind you my visa doesn’t expire, I have a job and a home yet… I might run off with their $2000 phone!! And after trying to contact them, I was just given the usual lack of service. I have now ordered a phone and a plan from a competitor without having to pay outright!