Availed of their transfer promo where we can get Xiaomi Scooter at significant discount. It was great experience, smooth transfer, transparent process, and ridiculously fast shipping... I mean almost... See more
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See what reviewers are saying
I have a good experience with the mohammed he help me there in a very good way and i am very suprised with him with his service at power . Hope to shop again with him at the same store again
I’ve been with you for nearly ten years and I’m generally very satisfied. What I will like to see change is the pricing when traveling outside of EU.or at least some kond of safe switch that detect au... See more
Telmore verry nice company with good offerts i have a little problem with the app that i can t find my balance or top up button until i go over payday in my monthly plan.. otherwise excelent :)
Company details
About Telmore
Written by the company
Telmore Kundeservice
Vi holder rigtig meget af vores kunder, og vi hjælper dig gerne, hvis du har nogle udfordringer eller har brug for generel vejledning til et af dine produkter – er du ny kunde, hjælper vi dig også gerne med at komme godt i gang.
Oplever du problemer med at ringe, sms'e eller gå på nettet? På vores Facebook side kan du hurtigt og nemt følge med i vores driftsstatus.
Vi giver dig Danmarks bedste mobilnet
Faktisk er det 8. år i træk at TDC Groups mobilnetværk er kåret som Danmarks bedste. Det betyder blandt andet lynhurtig hastighed, når du surfer på nettet, og at du får den stærkeste geografiske dækning.
Læs mere her
Få Danmarks bedste underholdning
Med Telmore Play giver vi dig timevis af underholdning lige ved hånden. Uanset om du bedst kan lide at lytte, se eller læse så har vi en pakke der passer til dig og din familie.
Læs om Telmore Play
Written by the company
Contact info
Gullandsstræde 2, 2 sal. , 4000, Roskilde, Denmark
- 70218900
- trustpilot@telmore.dk
- www.telmore.dk
4.1
Great
60K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Telmore
Hi David
Thank you so much for your review.
It means a lot to us that you took the time to share your experience with us! Your feedback is greatly appreciated and motivates us to continue providing a great experience.
Have a wonderful day.
Kind regards,
Lucca
Great customer service
Great customer service! I needed more EU data and they helped very quick.
27 March 2025
Unprompted review
Reply from Telmore
Hi Bob,
Thank you so much for your review.
I’m really happy to read your kind words about Telmore. Your feedback is greatly appreciated and motivates us to continue providing a great experience.
Have a wonderful day.
Kind regards,
Lucca
Man kan få streaming tjenester med i…
Man kan få streaming tjenester med i sit abonnement er godt. Men ville ønske at de havde alle streamingtjenester.
27 March 2025
Unprompted review
Reply from Telmore
Hej
Tusind tak for din anmeldelse.
Jeg er rigtig glad for at læse om dine pæne ord om Telmore.
Din feedback er meget værdsat og motiverer os til at fortsætte med at levere en god oplevelse.
Hvis der er det mindste vi kan gøre anderledes, for at vi fortjener 5 stjerner, så er du mere end velkommen til at skrive til os.
Du skal blot sende en mail til trustpilot@telmore.dk og give os din feedback, da vi altid ønsker at udvikle os og blive bedre.
Hav en rigtig dejlig dag.
Med venlig hilsen
Annika
The best network in Denmark and best…
The best network in Denmark and best customer service. Telmore is also very helpful and understanding in terms of late payment etc.
I'm pleased.
26 March 2025
Unprompted review
Reply from Telmore
Hi
Thank you so much for your review.
I am really happy to read about your kind words about Telmore. Your feedback is very much appreciated and motivates us to continue to deliver a great experience.
Have a really nice day.
Best regards
Annika
I called to regarding my bond
I called to regarding my bond. The phone was answered quickly so there was no waiting line. I was few day away for finishing my bond from when I bought my laptop. I was very interested in purchasing a new iphone through TELMORE but I couldn't because of my bond. After talking to the customer support my bond was cancelled since I already completed all my payments and I was basically able to potentially make new purchase within the next 5 minutes .
17 March 2025
Unprompted review
Reply from Telmore
Hi Veronika
Thank you so much for your review.
I am really happy to read about your kind words about Telmore. Your feedback is very much appreciated and motivates us to continue to deliver a great experience.
Have a really nice day.
Best regards
Annika
Reply from Telmore
Hi Daniel
Thank you so much for your review.
It means a lot to us that you took the time to write about your experience with us! Your feedback is greatly appreciated and motivates us to continue providing a great experience.
Have a wonderful day!
Kind regards,
Lucca
Reply from Telmore
Hi Dembo
Thank you so much for your review.
It means a lot to us that you took the time to write about your experience with us! Your feedback is greatly appreciated and motivates us to continue providing a great experience.
Have a wonderful day!
Kind regards,
Lucca
It's great.
10 March 2025
Reply from Telmore
Hi Mina
Thank you very much for your review.
I am really happy to read your kind words about Telmore. Your feedback is very much appreciated and motivates us to continue to deliver a great experience.
Have a really nice day.
Best regards
Amanda
alletiders abonnement
10 March 2025
Unprompted review
Reply from Telmore
Hej
Tusind tak for din anmeldelse.
Det betyder rigtig meget for os, at du har lyst til at skrive om din oplevelse med os og vores abonnementer! Din feedback er meget værdsat og motiverer os til at fortsætte med at levere en god oplevelse.
Hav en rigtig dejlig dag.
Med venlig hilsen
Amanda
Deducting extra money
Deducting extra money! I have been charged 124 kr while they can not explain.
6 March 2025
Reply from Telmore
Hi
Thank you for your review, despite the background.
I am really sorry to read about your experience. I would really like to help you with your case, so that we can hopefully change the annoying image you have of us at this time.
I have therefore sent you a direct email to the email address registered on the provided phone number.
I look forward to receiving your response and wish you, despite everything, a good day.
Kind regards
Sille
Great until now:)
6 March 2025
Reply from Telmore
Hi Loana-Luisa
Thank you very much for your review.
Your feedback is very much appreciated and motivates us to continue to deliver a great experience.
Have a really nice day.
Best regards
Amanda
I am amazed how bad this network is
I am amazed how bad this network is. I am out of world because of this network. I have never such filthy network. I am still unable to get my phone number. I have paid bills. The pin code Puk code provided is not working i have no phone.
When you call they say from where you call, for which number you want help with, i give, and they send you the solution in that not working phone. The phone which is used in calling in not Telmore luckily. Therefore it is not entertained at all to give soln. Contact me in Pratikbikrampoudel in gmail.com.
5 March 2025
Reply from Telmore
Hi
Thanks for your review, despite the background.
I am really sorry that you have had a bad start with Telmore. I would really like to help you with your case, so that we can hopefully change the unfortunate image you have of us at this time.
I have therefore sent you a direct email to the email address registered on the telephone number provided.
I look forward to receiving your reply and wish you, after all, a good day.
Kind regards
Sille
I still don't have a sim card after 4…
I still don't have a sim card after 4 days. This is very very difficult for me in terms of functioning.
3 March 2025
Reply from Telmore
Hej Else
Tak for din anmeldelse, på trods af den kedelige baggrund.
Jeg er rigtig ked af at læse, at du ikke har modtaget vores SIM-kort. Jeg vil rigtig gerne hjælpe dig med din sag, så vi forhåbentlig kan få ændret det ærgerlige billede du har af os, på nuværende tidspunkt.
Jeg har derfor sendt en direkte mail til dig på den mailadresse der er registreret på det oplyste telefonnummer.
Jeg ser frem til at modtage dit svar og ønsker dig, trods alt, en god dag.
Venlig hilsen
Sille
SIM Card issue
My subscription started on March 1st, and I received the router and SIM card a month in advance. However, when I inserted the SIM card into the router, it didn’t work. Then, on March 3rd, I received an email stating that I had ordered a new SIM card, even though I hadn’t. Reaching Telmore’s customer care via phone, email, and chat has been extremely difficult, and I have yet to receive a proper response. I have already lost four days of my subscription and still haven’t received the SIM card
4 March 2025
Reply from Telmore
Hi Manojprabhakar
Thanks for your review, despite the background.
I am really sorry to read about your experience. I would really like to help you with your case, so that we can hopefully change the unfortunate image you have of us at this time.
I have therefore sent you a direct email to the email address registered on the telephone number provided.
I look forward to receiving your reply and wish you, after all, a good day.
Kind regards
Sille
Telmore: scammers, liars, and thieves.
Received a call about an offer of a 99kr subscription. I was very skeptical and asked many questions. The guy offered to subscribe me to Netflix and other streaming platforms for 400kr and rejected the offer multiple times.
A month later, i get a bill of 400kr where my initial subscription went up from 99 to 129 and included the streaming subscription that i rejected.
This company is a thieving and lying organization, their customer service is only out to lie and get as many subscriptions to come out with a commission of the sale.
Looking forward to getting an automated reply from them to this review.
3 March 2025
Unprompted review
Reply from Telmore
Hi Bill,
Thank you for your review, despite the unfortunate background.
I am really sorry to hear about your experience, and I would very much like to investigate it further for you.
You have received a message from Trustpilot, and we kindly ask that you respond with the relevant phone number or the email address registered to that number.
In order for us to locate you in our system, we do need some additional information from you.
I still wish you a good day, despite everything.
Best regards,
Lucca
Reply from Telmore
Hej
Tusind tak for din anmeldelse.
Jeg er rigtig glad for at læse om dine pæne ord om Telmore. Din feedback er meget værdsat og motiverer os til at fortsætte med at levere en god oplevelse.
Hav en rigtig dejlig dag.
Med venlig hilsen
Annika
Reply from Telmore
Hej Michelle
Tusind tak for din anmeldelse.
Jeg er rigtig glad for at læse om dine pæne ord om Telmore. Din feedback er meget værdsat og motiverer os til at fortsætte med at levere en god oplevelse.
Hav en rigtig dejlig dag.
Med venlig hilsen
Annika
Their costuner service is awful
Their costuner service is awful. I taked already with 7 (SEVEN!!) assistants and they have not solved a very simole issue: for 3 months they've been charging me an amount different ti the one I signed for, and not even that but the INVOICES that they give you in the app are not in correspondance with what hey have withdrew from my account. They can't even send me the correct invoices AFTER 3 MONTHS!!
18 February 2025
Unprompted review
Reply from Telmore
Hi
Thanks for your review, despite the boring background.
I am really sorry to read that you have got this opinion about Telmore. That is certainly not our intention, since we only want to offer the best in quality and service.
I would very much like to investigate the matter further for you.
You have therefore received a message from Trustpilot, and you are very welcome to reply to it with the telephone number in question or the email address registered to the number in question, if you still need help.
In order for us to find you in our system, we need some information from you.
I wish you, after all, a good day.
Kind regards
Annika
You mobile application doesn’t have…
You mobile application doesn’t have English option
25 February 2025
Unprompted review
Reply from Telmore
Hi Kadir
Thanks for your review, despite the boring background.
I am really sorry to read that you have got this opinion about Telmore. That is certainly not our intention, since we only want to offer the best in quality and service.
I would very much like to investigate the matter further for you.
You have therefore received a message from Trustpilot, and you are very welcome to reply to it with the telephone number in question or the email address registered to the number in question, if you still need help.
In order for us to find you in our system, we need some information from you.
I wish you, after all, a good day.
Kind regards
Annika
I like it 👌.best experience.still make…
I like it 👌.best experience.still make more better to see..... ❤️ 😍
8 February 2025
Unprompted review
Reply from Telmore
Hi Praj
Thank you very much for your review.
I am very happy to read about your kind words about Telmore. Your feedback is greatly appreciated and motivates us to continue providing a great experience.
Have a really nice day.
Kind regards
Annika
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