Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more
Company replied
The dress itself is beautiful and the fabric feels very high quality. However, for a €350 dress, I was very disappointed with the delivery and packaging. It arrived crumpled up in a cheap plastic bag... See more
Company replied
Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more
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Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.5
Average
95K reviews
Replied to 49% of negative reviews
Typically replies within 2 weeks
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Reply from Ted Baker
Hello Paul,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Received this beautiful clutch in…
Received this beautiful clutch in perfect condition. Happy with my purchase!
11 May 2026
Unprompted review
Reply from Ted Baker
Hello Farina,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
I love your customer service team
I love your customer service team, fantastic, quick and polite. I was also given updates on my purchase till it was delivered. Lastly, as a Ted baker girlie…I loved my bags. 🥰
8 May 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Was disappointed with the quality of…
Was disappointed with the quality of the fabric and the quality of the construction. Felt inexpensive and I likely will not be purchasing from Ted Baker anymore. Sad because I used to really like the clothes and the quality matched the price point, but not anymore.
13 May 2026
Unprompted review
Reply from Ted Baker
Hello Jacqueline,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your item. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
The Ted team
Cant fault the dress and design
Cant fault the dress and design - fits lovely, style unusual and is a gorgeous dress to wear for a wedding we are attending. The issue being, 1st delivery ervi damaged the dress and i had to reorder (customer service at ted baker is very good). The 2nd dress delivered - it arrived screwed up crumpled and full of creases - not the experience wanted when spending almost 150.00 - it did make me want to return it as i wanted something special for the wedding - i did though try it on and once ironed it will be special …
28 April 2026
Unprompted review
Reply from Ted Baker
Hello Nicole,
Thank you for the feedback. Whilst we are very pleased to hear that you love your dress, the way in which the item was delivered is certainly not ideal.
We will be sure to report this issue with the packaging and delivery to the relevant teams to ensure all our items are sent out in the most pristine and safe boxes possible.
The Ted team
Absolutely loved my trench coat
Absolutely loved my trench coat. Colour, style, quality just as expected. True to size, perfect fit!
7 May 2026
Unprompted review
Reply from Ted Baker
Hello Ruby,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Shopping experience on the website was…
Shopping experience on the website was very good and I was able to find everything I was looking for. As usual, the quality of the merchandise was very good.
8 May 2026
Unprompted review
Reply from Ted Baker
Hello Leroy,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Reply from Ted Baker
Hello Andy,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
very happy with on line ordering
very happy with on line ordering, now got 2 pairs of sneakers, black and white with flowers. love them. and in leather which is great.
1 May 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
A few good counts on this little bag
As usual, prompt delivery with good tracking option.
Baglet cute enough for a teenage summer flaunt, on top of a good price too - nice.
8 May 2026
Unprompted review
Reply from Ted Baker
Hello Tanya,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Black Nicolai Makeup Bag
When I received the Nicolai Black Makeup Bag, the bow on the front was so badly creased that it would not go back to it's normal position! This was for my nieces special birthday gift so could not return it. I was really disappointed as I have bought various things from yourselves in the past with no issues. There was clearly no care and attention when packing this lovely bag!
5 May 2026
Unprompted review
Reply from Ted Baker
Hello Lorraine,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your makeup bag. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
We will be sure to report this issue to the relevant teams to ensure all our items are sent out in the safest, most pristine way possible.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
I love this brand
I love this brand ! I am sad that they closed Houston location :( ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️love
11 May 2026
Unprompted review
Reply from Ted Baker
Hello Aurelia,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
I ordered a dark green jacquard polo…
I ordered a dark green jacquard polo and got a black t shirt. When asked for the correct item, they told me I had to return it for a refund and pay for the shipping. The shirt was $12 the shipping would’ve cost me more than the shirt. Yet, they wanted me to return the item for a refund.
7 May 2026
Unprompted review
Reply from Ted Baker
Hi there,
We are terribly sorry to hear about this issue. Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll be in touch shortly.
The Ted team
Bought a lovely soft leather handbag
Bought a lovely soft leather handbag, arrived yesterday and it absolutely gorgeous. Great quality and as usual good service and fast delivery. Ted never fails me.
9 May 2026
Unprompted review
Reply from Ted Baker
Hello Lynda,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Lovely clothes
Quick delivery. Lovely items- look great on my son who lives them( he’s been a Ted Baker fan a long time and so pleased still going and more shops will be opening!)
8 May 2026
Unprompted review
Reply from Ted Baker
Hello June,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Kept informed at all times regarding…
Kept informed at all times regarding the delivery,
Trainers are brilliant
6 May 2026
Unprompted review
Reply from Ted Baker
Hello Margaret,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Reply from Ted Baker
Hello Janette,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Best Price & Fast Delivery
Amazing price on my midi, mixed-media dress!!! The fabric is beautifully rich and the overall look is chic and elegant. My ordered shipped right away and I received my dress within a few days. Only complaint is that the zipper sticks a bit where mock turtleneck meets the body of the dress.
5 May 2026
Unprompted review
Reply from Ted Baker
Hello Betsy,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Great system just didn’t like the style…
Great system just didn’t like the style compared to some other brown penny loafers they were thicker and not as sexy.
3 May 2026
Unprompted review
Reply from Ted Baker
Hello Jose,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Reply from Ted Baker
Hello Alison,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
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