Just had frank deliver us our first taxi box, for our first time moving in together and the man has made it an enjoyable experience. He is patient and bought a beautiful energy to what can be a very s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
How seriously, nice and decent Jeremy is from the Reservoir/Coburg store. I'm a techtard, and Jeremy has been so patient, helpful and worked with me until i had a solution to my app issue, which was p... See more
TaxiBox is AWESOME ! this is the second time ive used taxi box - the first was moving from Perth to Brisbane - that was so easy and quite affordable , this - move was within Brisbane and it was so... See more
This company, the whole business model is just fantastic and has thrown the removal / storage industry on its head. Our experience has been brilliant and the guys who are face to face are wonderfu... See more
Company details
About TAXIBOX
Written by the company
About us
Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies
TAXIBOX
Written by the company
- Storage that moves? That's nuts.
- Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.
Contact info
118 Boundary Rd, 3195, Braeside, Australia
- 1300 87-60-87
- info@taxibox.com.au
- www.taxibox.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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TAXIBOX was such an easy experience
TAXIBOX was such an easy experience. Want to give a huge shoutout to Eddie who just delivered our box. We have a two story house and Eddie helped us unload everything efficiently. He was a legend!! Thank you 🙏
27 July 2026
Unprompted review
Easy as
Frank was such a delight when he delivered the box. Friendly and helpful
27 July 2026
Unprompted review
Frank was fantastic
Frank was fantastic. Top tier customer service. Cheers
27 July 2026
Unprompted review
So far so good
So far so good.
It was a tad challenging getting up in the 11 degree cold to meet the delivery driver but his happy attitude and enthusiasm took care of all of that.
I hope the rest of the service is just as efficient as the organising and delivery of the box.
I might also say that the Taxibox for temporary storage in preparation for the sale of my house is a great service.
26 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not to be trusted with valuables
On return item’s missing and locks were changed the keys they gave me didn’t work on the boxes had to cut the locks off with a grinder to find things missing don’t use these cowboys
24 July 2026
Unprompted review
Reply from TAXIBOX
Hi Vergel,
Thank you for taking the time to leave your feedback across two reviews regarding the same issue. We're genuinely sorry to hear about your experience following the return of your TAXIBOX.
Some of the concerns you've raised are very serious and therefore we have deployed our team into a full scale investigation to understand what has happened here (noting we have never had this issue in 15 years of operating). We’ve had a look through our system, however haven’t been able to locate any details that match this review, which makes it a little difficult for us to understand what’s happened here.
We’d really appreciate the opportunity to get to the bottom of this, understand what’s happened, and see how we can help. When you have a moment, could you please give Elsa from our Customer Service Team a call on 1300 87 60 87? We’ll do everything we can to look into this properly and work through your concerns.
We hope to hear from you soon.
Kind Regards,
TAXIBOX Team
Taxibox delivered in service
Taxibox kept their word, did the job and were respectful to deal with. Pete the truck driver was polite too.
25 July 2026
Not to be trusted with valuables
On return item’s missing and locks were changed the keys they gave me didn’t work on the boxes had to cut the locks off with a grinder to find things missing don’t use these cowboys.🙄
24 July 2026
Unprompted review
Reply from TAXIBOX
Hi Jazel,
Thanks for leaving us with your feedback, and we're really sorry to hear about your experience following the return of your TAXIBOX.
Some of the concerns you've raised are very serious and therefore we have deployed our team into a full scale investigation to understand what has happened here (noting we have never had this issue in 15 years of operating). We’ve had a look through our system, however haven’t been able to locate any details that match this review, which makes it a little difficult for us to understand what’s happened here.
We’d really appreciate the opportunity to get to the bottom of this, understand what’s happened, and see how we can help. When you have a moment, could you please give Elsa from our Customer Service Team a call on 1300 87 60 87? We’ll do everything we can to look into this properly and work through your concerns.
We hope to hear from you soon.
Kind Regards,
TAXIBOX Team
Adam was great
Adam was great. Really friendly and super efficient. Can’t recommend highly enough!
25 July 2026
Great service
good notification, came on time, made it easy
& an Australian owned company 🤩🇳🇿
24 July 2026
Just had frank deliver us our first…
Just had frank deliver us our first taxi box, for our first time moving in together and the man has made it an enjoyable experience. He is patient and bought a beautiful energy to what can be a very stressful time. Much appreciated 10/10
25 July 2026
Unprompted review
Frank the driver was an absolute…
Frank the driver was an absolute legend. Was very accomodating,
25 July 2026
Unprompted review
Ordered yesterday- Delivered today!
Ordered yesterday - Delivered today - Amazing!!
Great service, super helpful, friendly and flexible. Delivered the next day, and kept me updated for options and delivery window! Definitely recommend them!
Thanks Eddie for giving a call around the delivery schedule and placement, you were super helpful and friendly!
24 July 2026
Unprompted review
A great service!!
Service from day of scheduling, even with my own mess up on paperwork for interstate was no issue. Chris on day of delivery was quick and efficient placing the taxibox where requested.
24 July 2026
Driver very happy & helpful explained…
Driver very happy & helpful explained things well. perfect for my requirements whilst new floors installed.
Always kept me informed what time pickup was.
24 July 2026
Brilliant concept very well executed!
Fantastic stroke of luck finding TaxiBox just as we are getting ready to list our property for sale. Got rid of all items we don’t need for now and will have the TaxiBox forwarded to our new address when we know it!!! Brilliant concept very well executed by EDDIE!
Thanks so much Eddie….youre a star!
23 July 2026
Unprompted review
Great experience overall
Great experience overall — very easy to book, and the team was attentive and always willing to help. The absolute highlight was the driver, who was always cheerful and ready to help with anything we needed.
23 July 2026
Great service from Eddie
Great service from Eddie. Drop off and collection on time. Very polite and explained everything. Would recommend.
23 July 2026
Unprompted review
Yesterday my family got a taxi box and…
Yesterday my family got a taxi box and Eddie was super helpful! excellent service, thank you
22 July 2026
Unprompted review
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