Taxi2Airport.com Reviews 40,885

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be excellent, highlighting the punctuality and helpfulness of the staff. People frequently mentioned that drivers were friendly, polite, and provided good communication, often contacting them before arrival. The vehicles were generally described as clean, and the overall service was seen as efficient and reliable by many. However, some people were dissatisfied with the delivery service, citing issues such as drivers being late or not showing up at all. There were also instances where the provided vehicles were not suitable for the group size or luggage. Some customers reported difficulties with contacting the company or drivers, with phone numbers not working or messages going unanswered. A few other people also felt that the staff lacked professionalism, with some drivers being rude, distracted, or appearing overtired.

What people talk about most

Service

Clients share ambiguous opinions on service, with some praising outstanding service, excellent communication,... See more

Staff

People report ambiguous experiences with staff. Many customers praise drivers for being punctual, friendly,... See more

Delivery service

Customers consistently note negative experiences with delivery service, particularly regarding driver... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers praise proactive communication, such... See more

Location

Users describe ambiguous interactions with location. Many customers reported issues with meeting points, such... See more

Based on these reviews

Rated 4 out of 5 stars

Drivers are on time and keeping in contact with us beforehand and while waiting for us to get out of the airport. The communication is great so are the cars and the polite chauffeurs. We've made use... See more

Rated 5 out of 5 stars

Altif Malik, our driver (73469 car number), picked us up AND dropped us back off at Dubai Airport. He was so friendly, welcoming & informative. Our qst time in Dubai & he made us feel so comfortable... See more

Rated 5 out of 5 stars

The booked transfers in Las Vegas were carried out very well and at a fair price. The vehicles were clean, and the drivers were punctual, very helpful and friendly. I would especially like to commend... See more

Rated 5 out of 5 stars

Our driver, Wayne Pinnock, was the best airport transfer driver we have ever had in our many travels. He was kind and considerate. When there was traffic, he kept us updated on his arrival time, and h... See more

Rated 1 out of 5 stars

Delayed through LAX immigration, use of mobile phones prohibited. Driver, who did not speak English was annoyed we were almost 2 hours later than expected. He didn't understand when I called him, but... See more

Company replied

Rated 1 out of 5 stars

The van was a taxi service, not a private transfer as booked. The car was smelly and dirty, with a car seat stowed at the back supposedly for the luggage. A simple welcome greetings from the driver wo... See more

Company replied

Rated 1 out of 5 stars

The vehicle sent for our return transfer was not big enough to accommodate our group plus luggage. We sat crammed in the back with suitcases jammed between our legs and no room to move. The whole retu... See more

Company replied

Rated 1 out of 5 stars

Booked an airport pickup with them. The process seemed straight forward but when the airline cancelled the fligth and reboked to a later fligth, it was impossible to change the original booking. Not v... See more

Company replied

Rated 1 out of 5 stars

I booked a van to pick 7 of us up plus luggage from DEMPASAR airport. The driver was not at the meeting place and he was not answering whatsapp. It took an hour to find him. I wish we had just lef... See more

Company replied

Rated 1 out of 5 stars

The company was called The Car Ride, can’t find them anywhere! But have a contact number which no one answers whether that’s phone calls or WhatsApp messages Driver was late by half an hour! U... See more

Company replied

Rated 5 out of 5 stars

First class service throughout. Our driver Leonardo contacted us before we landed. Giving us clear instructions on were to meet him. He was on time, very polite throughout our transfer. I would defin... See more

Rated 5 out of 5 stars

Both journeys were great and efficient but the journey from hotel to the airport was exceptional. The driver was very friendly, kind and had lot’s of knowledge regarding landmarks etc. We will be retu... See more

Rated 5 out of 5 stars

Excellent service, effective communication from booking to pick up. Friendly phone call the day before to check flight number. On the day Transferz communicated and so did the driver Karla, seamless... See more

Rated 1 out of 5 stars

The driver did not show up and did not answer his phone. We finally managed to talk to the local agency and they told us that the driver had already left because our flight was delayed (they did h... See more

Rated 1 out of 5 stars

Avoid this service – very poor experience. I booked a van transfer through Taxi2Airport, which was commissioned to AFA Transfer. Unfortunately, the driver never showed up at the meeting point. My... See more

Company replied

Rated 1 out of 5 stars

Driver stated going to be 25 minutes late. Made excuse about traffic then said plane was early which it wasn't. Due to be picked up at 16.10, he was not there. I have screen grabs showing how rude he... See more

Company replied

Rated 1 out of 5 stars

Worst transfer experience. Driver made us wait after arriving at Malta airport to assist a friend. Once arrived to the minibus, he had 3 cars seats stacked up in the boot. Having booked this 2 months... See more

Company replied

Rated 5 out of 5 stars

I would fully recommend Taxi2Airport service. We got a message from our driver Michal to say he was waiting outside the arrival gate. He was very polite and courteous and the vehicle a lovely Merced... See more

Rated 1 out of 5 stars

Myself, husband, daughter and 2 grandchildren were picked up for our return flight from Murcia airport. To begin with our driver arrived 1.5 hours early and constantly knocked on our door to say we... See more

Company replied

Rated 5 out of 5 stars

We booked your transfer from airport to Hotel and also the return to airport at the end of holiday in Malta. Service was perfect. Driver was on time, vehicle was clean, everything was perfect. Return... See more

Rated 5 out of 5 stars

Our driver was a friendly and helpful gentleman. He negotiated the journey with efficiency and was really professional. He brought his vehicle closer to the airport exit, as I have a disability and w... See more

Rated 5 out of 5 stars

Gio was absolutely fantastic. He made my pickup in Costa Rica incredibly smooth. He also gave great suggestions for things nearby. I would definitely use this service again.

Rated 5 out of 5 stars

I had to contact Tranzfers.com with regards to my trip to Las Vegas. They were very helpful and answer straight away. Our driver, Tais, met us at the airport after contacting us via WhatsApp. This wa... See more

Rated 5 out of 5 stars

Perfect service. Driver was in contact before pick up rescheduled when flight was delayed a bit so we didn't wait extra at the airport. Very helpful and friendly.

Rated 5 out of 5 stars

Our driver was fantastic highly recommend. Very friendly and informative. Thank you to Tiago . He took us on a tour of the island and he was brilliant . So much interesting information.

Rated 5 out of 5 stars

We were late arriving at CDG and the driver was able to wait. We can’t rate him high enough. Also on our return trip, the driver Sami was excellent (5*). Arrived on time and gave us a smooth ride to t... See more

Rated 5 out of 5 stars

Our experience was absolutely amazing, first time using a private transfer and I could not fault it, we were met at the airport arriving and our hotel leaving as expected, we had the same driver on bo... See more

Rated 5 out of 5 stars

Best service Initially I booked wrong date, and I change to the correct date, straight away the person in charged WhatsApp me to confirm the pick up. Everything went smoothly and now heading to Hoi... See more

Rated 2 out of 5 stars

Nothing with went wrong with being picked up from the airport But On the return journey - we had no confirmation on what time the driver was picking us up or from the booking company like they... See more

Company replied

Rated 2 out of 5 stars

We arrived at the airport quite late at night and I paid extra for meet and greet and for an infant car seat. The driver wasn’t there when we arrived and asked us to come outside to a bus stop. He was... See more

Company replied

Rated 1 out of 5 stars

LK5QQ3-1 Date & time 06 Nov 2025, 15:15 (3:15 pm) From Miami International Airport (MIA), 33126 Miami, Florida, United States of America To Hilton Cabana Miami Beach Resort, Collins Avenue, Mi... See more

Company replied

Rated 1 out of 5 stars

I recommend you DO NOT use this service. Here's my experience: I booked & paid & received an email advising the driver would arrive at the airport 30 minutes after my plane arrived. Well, he arrived... See more

Rated 1 out of 5 stars

The transfer to bring us back to the airport to get our return flight was over an hour late and it was a different driver and company that had to step in and bring us. The customer service was very ba... See more

Company replied

Rated 1 out of 5 stars

Don’t use them from Copenaghen airport. You just pay more to get less! better a normal taxi. 30 min waiting for the driver… If you are lucky to have your flight in time tough luck with your transf... See more

Company replied

Rated 1 out of 5 stars

The taxi was meant to be private for me and my three daughters. One of whom is autistic. I paid 130 pounds. When we got to it there was another couple in the same taxi. They were being dropped first... See more

Company replied

Rated 1 out of 5 stars

Late pick up for 1 hours, the telephone number for driver is wrong, couldn’t contact the transfer company phone what so ever. My first worst experience.

Company replied

Rated 1 out of 5 stars

I booked my client with a meet and greet at baggage airport transfer for pickup in Hawaii for pick up on Oct 20th. The driver did not meet them at baggage claim and when they went to the curb the driv... See more

Company replied

Rated 2 out of 5 stars

I requested and paid for a minivan for extra room for a longer drive. Instead they had an older 4 seater sedan car that makes loud squeak sounds when opening the door. Low in AC and uncomfortable ride... See more

Company replied

Rated 2 out of 5 stars

The transfer service from the airport to the hotel and back was generally reliable, and all drivers were consistently friendly and polite. However, I need to address an important point of criticis... See more

Company replied

Rated 1 out of 5 stars

Awful communication. CPQ3LX-1 booking code: Friday 09/01/2026 we had booked 3 weeks in advance to be collected from Charles de Gaulle airport (flying out of Birmingham) at 10am. Thursday night, wh... See more

Company replied

Rated 1 out of 5 stars

There is no Customer Service at all !!! I try to contact them via online as well as calling them but there is no answer. DON'T USE them if you want to be ripped off.

Company replied

Rated 1 out of 5 stars

My flight was delayed. I contact the driver and he told he can’t pick me up. I paid 100 € for a service I didn’t received. I had to pay a taxi at the airport and it was 55€ flat rate. A lot cheaper.... See more

Company replied

Rated 1 out of 5 stars

The driver was not at the Airport at the time we agreed on. He could not be reached. There was no other driver available and we waited for 45 minutes for him to finallly arrive. Terrible service. Do n... See more

Company replied

Rated 1 out of 5 stars

I strongly advise against utilizing this service due to the vendor's unreliability and unreasonableness. Our experience was marred by discrepancies between the reservation details on Expedia and the... See more

Rated 1 out of 5 stars

It was indeed entirely our own fault that the driver had to wait extra, I'll admit that right away. But when it started taking too long, he suddenly demanded X amount. Otherwise, I would have happily... See more

Company replied


Company details

  1. Taxi Service

Written by the company

We are an online reservation system for airport transfers all around the globe. With many years of experience in the transportation field, TAXI2AIRPORT.COM has all the expertise to ensure comfortable and reliable private travel (both leisure and business) from most of the international airports to your preferred destination. Our dynamic and multilingual team has great pleasure in assisting you with your travel plans. Small, medium or large sized vehicles, we'll do our utmost best to meet your requirements on all levels.


Contact info

3.6

Average

TrustScore 3.5 out of 5

41K reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The taxi was meant to be private for me…

The taxi was meant to be private for me and my three daughters. One of whom is autistic. I paid 130 pounds. When we got to it there was another couple in the same taxi. They were being dropped first which caused a significant delay in us getting to our accommodation, after midnight. The driver’s response was ‘I am just the driver, take it up with the company’. We will be seeking a full refund and looking for a local firm to take us back to the airport.
The other couple are complaining too. They also paid 130 pounds for a private transfer.

27 May 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Kevin, 

Thank you for your feedback.
We take our customers' feedback very seriously, and we would like to investigate the case further to provide you with a proper resolution.

Could you send us an email or contact the platform where the service was booked so we can have more details? In the meantime, we will contact our local provider to initiate the investigation from our end.
We look forward to your reply.

Rated 1 out of 5 stars

I reserved the exclusive mini van

I reserved the exclusive mini van, but i got the small car(sedan) which it did not match to what I should get. So it did not fair. My booking code is BTT8CL

5 May 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Visa,
We sincerely appreciate you taking the time to bring this matter to our attention.
At Taxi2Airport | Transferz, we highly value customer feedback, and we were genuinely troubled to learn about the negative experience you had.
In our effort to prevent anything like this from happening again in the future, we have contacted the provider to request an investigation on your case.
Therefore, we will contact you within 96 hours with an investigation update directly to your email.
Once again, we apologise for all the inconveniences.

Rated 1 out of 5 stars

Overall poor quality

The company was called The Car Ride, can’t find them anywhere! But have a contact number which no one answers whether that’s phone calls or WhatsApp messages

Driver was late by half an hour! Updated the company as soon s we landed, and collected luggage! They stated would be any minute when we arrived
Then updated them with with column we was waiting at and waited there for nearly half an hour
Drive then continuously was all over the place whilst driving due to using his phone non stop, whether he was texting or sending voice notes.
Rude overall would never use again
Booking code - 7A3ZKA

16 April 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Jake,

Thank you for bringing this to our attention.

First of all, we would like to apologize for any inconvenience caused.

We would like to inform you that your feedback on the experience has already been processed in order for our team to investigate this inconvenience so we can avoid having this problem in the future as this is not the service we aim to provide. We will be contacting you via email shortly.

We once again apologize for any inconvenience caused and remain at your entire disposal for whatever query, doubt, or clarification you may require, and we thank you for providing us with your feedback.

Kind regards,
TransferZ support team

Rated 1 out of 5 stars

Didn't turn up, made excuses, lied, calles us liars!!

Driver stated going to be 25 minutes late. Made excuse about traffic then said plane was early which it wasn't. Due to be picked up at 16.10, he was not there. I have screen grabs showing how rude he was and his colleague was.
Been called a liar. Stated plane 25 mins early when on time!! Just didn't want to come. Booked via Holiday extras who just ignored complaint, but will not be able too going forward as evidence clear. Sceeen grabs show they are lying and just did not bother to turn up. Told to cancel return journey on Sunday which they would not. So Holiday extras by proxy is supporting a company that is calling customers liars. How sad, keep away from these and Holiday extras. Used several times yet they just don't care now.

17 April 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear John,
Greetings from Taxi2Airport at Transferz.

Thank you for bringing this serious matter to our attention. We are very sorry to hear about the experience you had with your recent pickup. 
This is not the level of service we expect from our drivers, and it's certainly not how we want our customers to be treated.
 
To help us investigate what occurred, could you please provide your journey code?

 We will review the details of your trip to understand what happened and take the appropriate steps to address this issue.

Rated 5 out of 5 stars

Excellent Service

Both journeys were great and efficient but the journey from hotel to the airport was exceptional. The driver was very friendly, kind and had lot’s of knowledge regarding landmarks etc. We will be returning to Dubai at some point and will definitely use this service again

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience

The vehicle sent for our return transfer was not big enough to accommodate our group plus luggage. We sat crammed in the back with suitcases jammed between our legs and no room to move. The whole return experience was awful and at one point the driver was using his mobile phone while driving, highly dangerous.

9 April 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Yvonne,

Thank you for bringing this to our attention.

First of all, we would like to apologize for any inconvenience caused.

Since this is not the service we aim to provide, and in order to better understand this situation, we kindly ask you to email us at support@transferz.zendesk.com with your booking reference number, as we weren't able to locate your booking. We request this information to better understand this situation.

Please accept our most sincere apologies.

Rated 2 out of 5 stars

No infant car seat provided even though paid extra for

We arrived at the airport quite late at night and I paid extra for meet and greet and for an infant car seat. The driver wasn’t there when we arrived and asked us to come outside to a bus stop. He was quite rude. We walked passed a whole queue of waiting taxis which would have been quicker and cheaper to take. To top it all off there was no infant seat but just a booster seat without five point harness or head protection. I won’t use this service again.

6 April 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Lisa,,

Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you experienced in your service upon arrival, as it did not go as planned, and we deeply regret the inconvenience and frustration this caused, especially after a late-night arrival with an infant.

We are also very concerned to hear about the issues with the car seat provided. The safety and comfort of our passengers, especially infants, is a top priority, and the provision of an appropriate infant car seat as booked is essential.

We are actively looking into the points you raised in your email with our local team to understand what went wrong and to ensure this does not happen again. 

We will be in contact with you directly through email regarding this investigation.

Rated 5 out of 5 stars

Happy to Help

Our driver was a friendly and helpful gentleman. He negotiated the journey with efficiency and was really professional. He brought his vehicle closer to the airport exit, as I have a disability and was unable to walk any further after all the corridors in the airport.
Very trustworthy and would highly recommend.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Altif Malik, 73469 reg, AMAZING. Thank you

Altif Malik, our driver (73469 car number), picked us up AND dropped us back off at Dubai Airport. He was so friendly, welcoming & informative.
Our qst time in Dubai & he made us feel so comfortable when we met him. His driving was NOT iratic like some and we conversed during the journey.
We would highly recommend Transferz as proce was good and driver reliable & friendly. Thank you so much.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely book again, great service.

We booked a taxi to take us from Seychelles international airport to our hotel on the island of Mahe and we were very impressed with the service of Trevor's taxis. We were kept informed by whatsapp all the way through and our driver was so friendly and helpful, the cars on bothe the outward and return journeys were really good as well.

3 March 2025
Unprompted review
Rated 2 out of 5 stars

Had a text for the taxi pickup

Had a text for the taxi pickup, waited but no one came, after 20 minutes went to hotel reception who rang the company to be told ‘the driver made a mistake’!!!!!!!!! They would send a replacement in 2 minutes, 10 minutes later a taxi arrived, not good service, stressful, will not be using these again !!!!!!

7 March 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Paul,
Greetings from Taxi2Airport at Transferz.

Thank you for bringing this matter to our attention. To thoroughly investigate this matter and review the details with our local team, could you please provide us with your booking details, such as the booking reference number of your scheduled pickup? This will allow us to assess the situation and take the necessary steps to prevent similar incidents in the future.

We value your feedback and appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust in our services.

Rated 1 out of 5 stars

Wouldn't use again

Were the drivers courteous? Yes. Would I use the again? No. We booked through Expedia directly for a Meet and Greet in the airport and a private mini bus, we didn't get either. They sent pick up location clear as day in an email when in which they didn't send the driver to, but an alternate location so we had to call asking where the driver was and wait for him to arrive at the correct location. It definitely wasn't a minibus we were picked up in either. When travelling with the elderly and a cane, this wasn't ideal at all. Expedia tried reaching out the company and there was no compromising. We even called prior to pick up to confirm all the details and they still didn't deliver. We paid extra for the service and felt we really didn't get it and it's unfortunate that this company is taking advantage of the situation.

5 January 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Heather,
Thank you for contacting us and for bringing this matter to our attention.

We sincerely apologize for the inconvenience and frustration you experienced during your recent transport. We are currently investigating this matter with our local team to verify the vehicle used for your transfer and to understand the discrepancies you encountered.
We will be in direct contact with Expedia regarding this issue and will provide them with a full report of our findings.

We value your feedback and appreciate you taking the time to share your experience.
Kind regards,

Rated 2 out of 5 stars

AVOID!

EDIT: now they’re commenting on my reviews knowing I can’t technically reply to seem like they care in these public forums. If they actually cared, they’d give me an email/contact info to discuss this serious issue further.

AVOID!! I used this service in the Dominican Republic last month. When I arrived, I couldn't find my driver for the life of me. I looked for him for 30-40 minutes, walking in the heat all around the taxi pick-up area with my luggage like a madwoman. Not only was the driver not communicative in where he was waiting for me but then he was angry at me for not finding him fast enough. It would be great if they could tell you where they usually wait in the confirmation email as I didn't have great cell service with my US phone. That was annoying but my real grudge is with the company, not the drivers.

On my way back to the airport, my driver and I got into a BAD car accident. He was texting. The driver and other employees who came to the scene of the accident were very kind, which is the only reason why I'm giving 2 stars.

But I now have whiplash and Taxi2Airport refuses to talk to me about the accident and they're pretending it didn't happen!! They won't give me any insurance information from the company or even a measly refund for my troubles. It seems seedy and poorly run.

Unrelated info: if you're a girl traveling solo, I'd advise you to say you're meeting up with friends or family to anyone in the DR but especially to strangers whose car you're about to get into.

15 December 2024
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Alyssa,

Thank you for your feedback.

Checking your name and location we were able to find your booking, for which we were asking you the code in order to check the case.
We don't have any contact regarding your booking besides this review.

We have sent you an email to have more details and what communication was established from your end.

We look forward to your reply.

Rated 1 out of 5 stars

I am trying to change my pickup…

I am trying to change my pickup location or cancel and it states I can do that up to 24 hours before. I have contacted the dispatch team twice and they keep trying to make come back at a later time so I go past the 24 hours before deadline. No customer service or help for an expensive service, just book a taxi when you arrive. It’s half the price without the hassle I am experiencing.
UPDATE
You state there is a link in an email or text? Completely untrue, I tried to change the booking 48 hours before and was told I had to wait till the next day, contacted you the next morning, to be told I had to wait till the evening, so basically given the runaround, NO-ONE WOULD HELP ME

3 January 2025
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Kate,

Thank you for your update on the review.
The email and link informed are sent automatically by our system as mentioned and we have the logs of it.

We kindly ask you to send us an email to support@transferz.com with screenshots of the voucher you received and the contacts you made so we can further investigate what went wrong.
We look forward to your message.

Rated 1 out of 5 stars

Really poor service

Really poor service. The driver was not there at the appointed time and they refused to refund me.

23 November 2024
Unprompted review
Taxi2Airport.com logo

Reply from Taxi2Airport.com

Dear Customer,
Thank you for your feedback.
We would like to apologise in advance for any inconvenience you may have experienced with our service. We take our customers' experiences very seriously.
Would it be possible for you to inform us of your booking code so we can further investigate the case and provide you with a proper answer?
We look forward to your reply.

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