TaxAssist Accountants Reviews 

4,637
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, polite, and thoroughly knowledgeable when handling personal and business tax returns. Consumers also deeply appreciate the prompt communication, highly efficient administrative support, and exceptionally clear guidance provided throughout the entire accounting process. However, some people mentioned frustrating issues regarding communication delays, occasional difficulties reaching local branch offices, and a general lack of prompt responses. A few reviewers were additionally dissatisfied with the onboarding experience, noting that initial meetings felt overly focused on securing contracts rather than addressing specific tax questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt communication, efficiency, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and uncomplicated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came into the Tax Assist office with a big problem. I'd set up a business in summer 24 and the accounts were due and I didn't know what to do. Bukky took the time to understand my problem and got... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with m... See more

Company replied

Rated 5 out of 5 stars

Angela & claire were excellent in dealing with my yearly tax return . Very professional polite & work in harmony with each other . Angela in particular who mainly dealt with my case was so good in... See more

Company replied

Rated 5 out of 5 stars

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Chartered Accountant
  5. Tax Advisor
  6. Tax Consultant

About TaxAssist Accountants

Written by the company

Find your local accountant

We can do more for you.

TaxAssist Accountants provide high-quality, personal and bespoke accounting and tax services to business owners and individuals.

With high street shops across the UK, we offer local and friendly advice in person or online. Our experienced accountants are here to do more for you through a range of services including;

• Business Accounting

• Tax Returns

• Tax Planning

• Bookkeeping

• VAT Returns

• Payroll & HR

• Advice for growing business

• Financial planning – pensions and investments, mortgages and protection.

Our experts will explain your business and tax affairs, without using jargon. We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are.

Our upfront, competitive fees mean you will be confident you are getting the best value advice, with no hidden surprises.

If you already have an accountant, switching accountants is easier than you might think. There are no tax implications, and you can switch at any time in the year. Our team can guide you through the process for a smooth transition.

Contact Us

We’d love to talk to you so please get in touch for a free, no obligation, face-to-face or online meeting to discuss your needs.

Contact Us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(4,637)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The initial consultation

The initial consultation was efficientand constructive and I now do very much hope it will continue that way.
So - I am looking forward to hearing about the next steps as the next tax year is about to start shortly.

3 March 2026
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Reply from TaxAssist Accountants

Thank you so much for your kind words about your initial consultation. We're pleased to read you found it helpful and we're committed to maintaining that standard as we guide you through the upcoming tax year. We look forward to continuing our support and assisting you with the next steps.

Rated 5 out of 5 stars

Very professional service and helpful

Very professional service and helpful. Fully trusted and recommended

5 March 2026
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Reply from TaxAssist Accountants

Thank you Happy customer for your kind words and recommendation. We are delighted to have earned your trust and you found our services helpful. We look forward to continuing to support you with our professional services.

Rated 5 out of 5 stars

Efficient and friendly

Efficient, knowledgable advice delivered without condescension. Friendly and approachable - happy to accept a small and simple situation.

4 March 2026
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Reply from TaxAssist Accountants

Thank you Susan for your kind words. We're pleased to hear that you were happy with the way we delivered our service we provided you. We look forward to continuing to support you in the future.

Rated 4 out of 5 stars

I have only had the initial advice at…

I have only had the initial advice at this stage. Very informative, I felt reassured about every thing that was explained. Just waiting for further information regarding them contacting HMRC.

24 February 2026
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Reply from TaxAssist Accountants

Thank you Phil for your kind words. We're pleased to hear that our initial advice provided clarity and reassurance, and we're committed to keeping you informed as we liaise with HMRC. We look forward to continuing to support you with your needs.

Rated 2 out of 5 stars

Does anyone else think there new mtd…

Does anyone else think there new mtd monthly charge of £125 is expensive?

Im a sole trader in the 20 to 90k bracket

Very simple accountant work, incoming and outgoing…

14 March 2026
Unprompted review
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Reply from TaxAssist Accountants

Hi DJR,
Our advice is always based on the highest standards of integrity and professionalism, drawing from years of experience working with small businesses. We believe in providing solutions that stand the test of time, steering clear of quick fixes or low-cost shortcuts, as our experience has shown that these rarely deliver lasting results.

With the introduction of Making Tax Digital (MTD), we've updated our fees to reflect the additional work required to maintain these standards and ensure compliance. We feel this is the best way to continue delivering thorough and reliable support for our clients.

If you have any further questions or would like to discuss your own situation in more detail, please don't hesitate to get in touch with us at support@taxassist.co.uk.
Thank you for your understanding and continued trust in our services.

Rated 5 out of 5 stars

An excellent service all round

An excellent service all round. Imogen from the Bingley office has assisted me for the last few years and they always get my returns done efficiently and on time - even when I’m not! Thank you so much - I can recommend them wholeheartedly.
Susie King

16 January 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Susie for your kind words and recommendation. We're delighted to hear that you have been pleased with the service we have provided you over the years. We look forward to continuing to help you in the future.

Rated 5 out of 5 stars

Amazing service

After some horrific advice from our previous accountants Robin and Danielle are like a breath of fresh air
They speak to us regularly
They are on the ball with responses and very thorough
We wish we had engaged their services a long time ago
They would have saved me from huge amounts of grief and disruption to our tax affairs
Thank you guys and keep up your great work
Best wishes Richard RTB

26 February 2026
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Reply from TaxAssist Accountants

Thank you Richard for your kind words. We're delighted to hear that you have been pleased with the support you needed with your tax affairs. We look forward to continuing to assist you in the future.

Rated 5 out of 5 stars

Very professional and informative

Very professional and informative, all done in a very easy to understand way

24 February 2026
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Reply from TaxAssist Accountants

Thank you Iain for your kind words. We're pleased to hear that you found the service you gave you was informative but easy to understand. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Very local and helped me in my hour of…

Very local and helped me in my hour of need . Now looking forward to a long term working relationship

23 February 2026
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Reply from TaxAssist Accountants

Thank you Dean for your kind words. We're delighted to have been able to assist you when you needed it most and look forward to continuing our work with you in the future.

Rated 1 out of 5 stars

The accountant (Hoe St office)…

The accountant (Hoe St office) completely wasted my time. I spent over half an hour at the office, going through what I was looking for. The person assured me he would contact me with a quote the next day but did not. Then when I contacted him he again said he would be in touch but was not. That was four weeks ago.

2 February 2026
Unprompted review
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Reply from TaxAssist Accountants

Hi Ruth,

We are sorry to hear about your recent experience and wanted to let you know that we’ve reached out to your local office for further details. The team has been asked to contact you directly, and it’s our understanding that they’ve now been in touch with them.

When you first enquired, a verbal quote was provided to you for completing your accounts and tax. We also noted that you decided to handle these yourself and only required support with your quarterly MTD returns. We did explain at the time that there would be some delay in responding further, due to a planned medical absence, and we sincerely apologise for any confusion this may have caused. As a gesture of goodwill, we’ve offered discounts for both this year and next.

We understand you’ve now chosen to explore other options for your accountancy needs, and we respect your decision. However, if you have any questions or would like further assistance in the meantime, please feel free to contact us at support@taxassist.co.uk.

Thank you for your understanding, and we wish you all the best moving forward.

Rated 5 out of 5 stars

Excellent service ...

Excellent service .... thank you .... very very helful. Chrs Ware.

13 February 2026
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Reply from TaxAssist Accountants

Thank you Chris for your kind words. We're delighted to hear that you found our service helpful, and we're committed to providing the same level of support whenever you need it. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Penny has been super helpful

Penny has been super helpful.

The service they have been provided has been great. Smooth and transparent. Thanks

13 February 2026
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Reply from TaxAssist Accountants

Thank you Ritu for your kind words. We're delighted to hear that our assistance and the smooth, transparent service met your expectations. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

An excellent service

Hamza was very efficient professional and supportive

18 February 2026
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Reply from TaxAssist Accountants

Thank you for sharing your kind words. We look forward to continuing to helping you.

Rated 5 out of 5 stars

Great service from TaxAssist Bingley

We visited TaxAssist in Bingley for guidance on reporting trading income. Ben's clear, comprehensive and proactive advice was extremely useful and much appreciated. Thank you!

27 February 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you for your kind words. We're delighted to hear that Ben's clear and comprehensive advice on reporting trading income was helpful to you. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

Helpful and knowledgeable

My query was dealt with by Lloyd Evans who was knowledgeable and helpful. He was recommended to me and I would be happy to pass on this recommendation.

26 February 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Gavin for your kind words and recommendation. We're delighted to hear that we were able to be of assistance. We look forward to continuing to provide you with reliable service in the future.

Rated 5 out of 5 stars

New Client

I went along to the free initial appointment to see if I would benefit from having an accountant. I met with Tola who was very knowledgeable and friendly. At no stage was she overly trying to sign me up as a new client. Due to the success of this initial meeting, I did indeed sign up. So far so good.

7 February 2026
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Reply from TaxAssist Accountants

Thank you Craig for sharing your experience with us. We're pleased to hear that Tola's knowledgeable and friendly approach made your initial meeting successful. We look forward to continuing to support you with your accounting needs.

Rated 3 out of 5 stars

Was not impressed with the service…

Was not impressed with the service given.

4 February 2026
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Reply from TaxAssist Accountants

Hi Wayne, We are sorry to read your feedback and have contacted your local office for further information. We have asked them to reach out to you to understand where you felt the service level was not as expected. We do take all feedback seriously and attempt to resolve any areas where clients may feel let down. If you have any further questions or require assistance, please contact us at support@taxassist.co.uk . Thank you

Rated 5 out of 5 stars

Very knowledgeable

First time that I need an accountant as I went self-employed in July 2025 had a meeting with Julie Moore very knowledgeable
Look forward to meeting up again in April

13 February 2026
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Reply from TaxAssist Accountants

Thank you Richard for sharing your experience. We're pleased to hear that Julie's expertise was helpful as you navigate self-employment. We look forward to supporting you again in April and continuing to assist with your accounting needs.

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