Tanner Trading Reviews 

The company has excellent customer service. My order was dealt with quickly and despatched quickly.

I wish I had read the reviews before ordering.

The order was stressful from start to finish. The tracking information provided did not appear to correspond with my delivery details, which initially led me to believe the item had not been delivered at all. I contacted the company and received no response, ultimately having to open a PayPal dispute.

When the parcel finally arrived, the condition of the item was completely unacceptable.

The canopy was advertised and sold as a brand new Lay-Z-Spa product. However, the box arrived heavily re-taped with multiple layers of brown tape and appeared to have been re-packaged. Upon opening it, I found dirt and mud on the contents and packaging, and several of the poles showed signs of rust/corrosion. The item was filthy and clearly not in the condition I would expect when purchasing a new product.

I have photos of the packaging and contents, including the condition in which the item arrived.

The product has now been returned to the box and I have requested a full refund through PayPal.

Based on my experience, I would not purchase from this company again.

Update - In reply to your comment on this. The issue is not the email or the delivery time. The issue is the second hand damaged product that you sent to me. This is unacceptable

Ordered electric fencing. kept waiting, nothing. Emailed and asked where my item was. To be told that they take 5-7 days just to dispatch!! I asked for my item to be cancelled as this was just too long, I needed the item. No response! Thursday came and went and still no email advising on my item.

Now I'm having to ask my bank for help!! bloody ridiculous, totally regret using this company never ever again.

Regarding the reply below.

When i ordered i clicked on free delivery. There was no time on how long this would take. My assumption of standard delivery 2- 4 days. I definitely would not have continued with my order had I know it would take 7 days for delivery and another 7 just to dispatch!!
Why ignore my email asking for a cancellation. Why withhold my money? I was told it takes the company 7 days just to dispatch an item!!! Very very poor service. Wish I'd checked trustpilot before as the company has a terrible reputation. Do not use. My bank is aware! Just hope I get my money back. All I wanted was some electric fencing. A different company I used took 4 days from order to arrival at my house! Yep that was free delivery to as over a certain amount. Ordered 22nd of April. No fencing and still no money in my account. Been told 72 hours 🤞🤞

I placed an order for sheep supplies on 11 March. It was not dispatched until 18 March and when it arrived one of the items was missing. There was a handwritten scrawl saying ‘to follow’ but that is the only communication I have received. I have tried to contact the company via their website and by phone but have had no response to my messages and the phone is never answered. It is the first time I have ordered from Tanner Trading and it will definitely be the last!

Damaged item delivered. But despite some delay the matter was resolved through sending a replacement. As such was satisfied with the outcome. When eventually getting through on the phone I was helped by a very pleasant lady. Thank you.

Poor service. Order placed 12 days ago and still not received. Customer service will not answer their phones or reply to emails.

Would not use again or recommend

I had a very good experience with this company.
They were very helpful with my questions before I bought.
Delivery was good, all well packed. I had to return one part and was quickly refunded.
Will use again. Thank you.

They use FedEx who repeatedly misdeliver and tanner trading located my product and basically told me the area and go find my product myself . Its a large item and im disabled

Extremely poor service.
I made a purchase on 14/01 told would be sent on 48hr delivery within 5/7 days and spoke to customer services multiple times being told they are in stock (we are just busy) still no dispatch email and then to be ignored by customer services for 2 days and now we are on working day 9 to receive an email stating they’ve had a stock issue and have cancelled my order.

Absolutely appalling service.

I ordered a package from Tanner Trading which never arrived. When I contacted them to ask where it was, I was met with a rude, dismissive, and frankly snotty employee who blamed “the weather” — despite there being absolutely nothing wrong with the weather at the time.

I then requested a full refund due to non-delivery. That refund has still not been processed or received.

Poor communication, poor attitude, and no accountability. If this is how they treat customers when something goes wrong, I would strongly advise others to think twice before ordering.

One of the worst customer service experiences I’ve had.

Put an order in for my son’s main Christmas present 2 nearly 3 weeks before Christmas. Had confirmation email but hadn’t received dispatched email. A week before Xmas we phoned them and they promised it was being despatched the next day!! It still hasn’t been despatched and we’ve tried phoning several times with no answer!!!? Thank you ruining my 6 year old Christmas the only thing he really really wanted!!

I've read the less glowing reviews but found the opposite. Tanner Trading were extremely easy to deal with.
Communications were excellent with email updates at each stage. Delivery was rapid and the price was a lot lower than Amazon's.
On this experience I would happily buy from them again.

It's far to much detail to go into which I find depressing so I'll give the short version, first time using then guys which I should've checked reviews before buying and it could've said me a headache, from the day I paid they didn't send out the items until 4 days later, that was only because I called them up to chase up what's going on , then that's when the lies started 👎🏻 these guys aren't only liars but rather incompetent and they give the excuse we're busy 😳 we the public don't care your busy, that doesn't help us that you are making money, money that you shouldn't be making because you definitely don't deserve it. STAY CLEAR

SHOCKINGLY BAD -DO NOT ORDER FROM THEM!
My son order 2 tins of paint it has never arrived , the tracking says it has been delivered but can;t confirm where to … have emailed and recieved a standard reply that it is stuck in a warehouse and they will send out another order- twice …still no paint!nobody answers the phone line so no customer service

Appalling customer service, product not received after three weeks, Royal Mail blamed but tracking number they gave us does not exist, refund requested but no answer and not answering the phone.
DO NOT BUY FROM THEM

I ordered some waterproof trousers I waited two weeks and when they finally arrived it was not what I ordered it was a cheaper version!

Bought an item and paid for 2 day delivery. Called after 3 days and the item hadn't even been sent. Currently I have no confidence that the item will arrive.

I ordered a product. Tanner accepted my payment. They did not say that the product was out of stock. I waited for the delivery and it did not arrive. It is now too late for me to receive the item - I needed it within 2/3 weeks. Since then I have asked for a refund and they have not replied to any of my emails. It is impossible to phone them either. Terrible service. They have my money. I do not have the product I ordered. Very bad service.

The worst, absolutely bad company. the shoes are not leather as advertised. Please steer away from this company. BAD BAD!!!!!!

Ordered a part on quick delivery but took 11 days to deliver. Their level of communication does not even warrant 1 star, basically they have absolutely no interest in customer service or customer support; it is a complete waste of time trying to get any answer from them by any means. I will certainly look to buy from someone else in future, perhaps lack of business will cause them to re-think their attitude but I very much doubt it.