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Talbots Law Reviews 

3,923
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always ready to answer any questions along the way with a kind attitude. People deeply appreciate the smooth, well-guided process when handling property purchases and sales. Consumer feedback highlights fast response times and reliable support that make stressful moves much easier to manage. However, some customers also noted persistent issues with poor communication and unexpected delays during their transactions. A few other people also felt that constantly chasing responses was extremely frustrating when trying to get critical updates on their ongoing cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, approachable, and... See more

Service

People report positive experiences with service, often highlighting fast, reliable communication and smooth... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and responsive support... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast, reliable... See more

User experience

Customers had positive experiences with user_experience, noting that the team made a stressful house purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moving house is a stressful experience there's no getting away from that. We used Talbots and Tori couldn't be more helpful. She kept us updated regularly and answered our many queries quickly and pat... See more

Company replied

Rated 5 out of 5 stars

Ethan and Simratnoor were extremely helpful and efficient in handling our part exchange process buying a Redrow property, seeing to the developer also. There were some last minute hiccups that Ethan... See more

Company replied

Rated 5 out of 5 stars

I felt valued by the team and well supported during the entire process. Especially, I would like to appreciate Nasiyr Bignall, Aaliyah archer and Jospal Bogan , those teams were amazing and I felt eas... See more

Company replied

Rated 5 out of 5 stars

Where do you start? We had the most professional of people working on our house sale and purchase. Communication was fantastic answering emails promptly and always picking up the phone when we contact... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Talbots Law: Expert Legal Support for Life and Business Navigating the complexities of the legal system can be a daunting experience. At Talbots Law, our mission is to strip away the jargon and provide clear, straightforward, and effective legal solutions. With a rich heritage stretching back to 1828, we have spent nearly two centuries building a reputation for excellence, integrity, and a relentlessly client-focused approach. Today, we are proud to be one of the UK’s fastest-growing law firms, combining traditional values with a modern, forward-thinking outlook. The Employee-Owned Difference What truly sets Talbots Law apart is our commitment to our people. We are an employee-owned business, meaning every single member of our 650-strong team has a personal stake in the success of the firm and, more importantly, the success of our clients. When you work with us, you are not just dealing with an employee; you are dealing with a stakeholder who is personally invested in delivering the highest possible standard of service. This culture of ownership translates into better communication, greater accountability, and a genuine passion for achieving the best outcomes. Comprehensive Expertise: For Law, For Life Our philosophy is simple: "For Law, For Life." We aim to be your legal partner through every milestone, from buying your first home to planning for your family’s future. Our diverse team of specialists provides expert advice across a wide range of legal sectors, including: Residential Property: As one of the largest and most efficient conveyancing teams in the country, we make moving home as stress-free as possible. Family & Divorce: We handle sensitive family matters with empathy and discretion, focusing on constructive resolutions. Wills, Trusts & Probate: Helping you protect your assets and ensure your loved ones are provided for. Business & Commercial: From startups to established corporations, we provide strategic advice on contracts, employment law, and commercial property. Dispute Resolution: Providing robust representation to protect your interests in both personal and professional conflicts. Accessible and Local With 19 offices strategically located across the West Midlands and beyond, we remain deeply rooted in the communities we serve. We believe legal advice should be accessible, which is why we offer extended opening hours from 8 am to 6 pm, ensuring we are available when you need us most. Whether you prefer a face-to-face meeting at one of our high-street offices or a digital consultation, we adapt to your lifestyle. Award-Winning Quality Quality is at the heart of everything we do. Talbots Law is proud to hold the Lexcel Accreditation, the Law Society’s gold standard for legal practice management and client care. Our consistent top-tier rankings in independent review platforms and legal directories are a testament to our "client-first" mentality. When you choose Talbots Law, you are choosing a firm that prioritizes clarity, transparency, and results. We offer competitive, transparent pricing and a commitment to keeping you informed every step of the way. Trust us to be your advocates, your advisors, and your partners for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(3,923)

938 reviews in the last 12 months

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Rated 1 out of 5 stars

They want £250 to do an hours sales…

They want £250 to do an hours sales pitch for probate to me.
Their phone message reminds me of Saul Goodman.

How about you spend 5 mins talking to me, then I can decide if I want your services, rather than sunk costing me into your web?

>"We would like to clarify that our paid consultations are comprehensive, tailored advice sessions with a qualified legal specialist, rather than a sales presentation. During this time, a solicitor reviews your specific circumstances, explains the probate process, assesses any potential complexities, and provides actionable guidance—regardless of whether you choose to instruct us to handle the full administration."
I've done probate before. I don't need any of that faff. I just need to know if you are competent.
The fact you can't return phone me back when I pop in and ask for a call back tells me everything.
You appear incompetent, and I can do better.

16 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking the time to share your thoughts. We appreciate that legal fees can feel daunting, especially during a time when you are navigating probate matters.

We would like to clarify that our paid consultations are comprehensive, tailored advice sessions with a qualified legal specialist, rather than a sales presentation. During this time, a solicitor reviews your specific circumstances, explains the probate process, assesses any potential complexities, and provides actionable guidance—regardless of whether you choose to instruct us to handle the full administration.

That said, we understand your preference for a brief preliminary conversation to see if our services align with your needs. We are always looking for ways to improve our initial client journey, and your feedback regarding our intake process and messaging is genuinely appreciated.

Rated 1 out of 5 stars

Poor Communication, Repeated Errors and Avoidable Delays

I have recently completed a Right to Buy purchase through Talbots Law and, unfortunately, my experience was extremely disappointing.

Throughout the transaction I experienced repeated delays, poor communication and a lack of proactive case management. Calls and emails regularly went unanswered, updates were rarely provided unless chased, and I was repeatedly promised call backs that never happened.

The most frustrating aspect was that many of the delays appear to have been avoidable. Following a formal complaint to Stoke-on-Trent City Council, the council provided a detailed chronology of the transaction which highlighted multiple instances where Talbots failed to respond promptly, submitted an incorrect and unsigned TP1, provided incorrect information regarding funding arrangements, and repeatedly failed to satisfy the council's clearly stated legal requirements.

The council's formal response concluded that they had acted promptly throughout and that delays were attributable to Talbots' handling of the matter.

As a result of these delays, my mortgage offer reached expiry, leaving me facing additional borrowing costs and financial loss. The process became unnecessarily stressful and required significant effort on my part simply to obtain updates.

To add to the frustration, the final bill exceeded the original quotation by over £400 for additional Legal Fees due to the delays. The response I get when I questioned it was, if you don't pay, we will not be able to complete.

The purchase has now completed, but only after months of avoidable stress, chasing, and uncertainty.

I appreciate that conveyancing transactions can be complex, but communication, accuracy and responsiveness are basic expectations when paying for a professional legal service. Unfortunately, based on my experience, Talbots fell well below those expectations.

A complaint was raised straight after completion 15/06/2026 and a month later, I'm still awaiting a response!

Would I use Talbots again? ABSOLUTELY NOT

**UPDATE 10th August**

Email sent asking for paperwork as they’ve not sent me ANY, post completion. And they’ve acknowledged that they will NOT get a response to me today which is the 8 week deadline.

absolutely horrendous company.

15 June 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

We are very sorry to read about your experience and apologise for the distress and financial anxiety this transaction caused you.

We take all client feedback and formal complaints extremely seriously. We completely agree that accurate handling, proactive communication, and clear fee transparency are fundamental to the service we provide. Hearing that your experience fell far below these standards.

Our Client Care team is actively investigating your file alongside the timeline you provided to ensure this is thoroughly and fairly addressed. Your formal complaint from June 15th is within the 8 week deadline provided for all formal complaint responses.

Rated 4 out of 5 stars

House sale and purchase

In all honesty, this would’ve probably been less stars, however, towards the end of our proceedings with Talbots Jaspal Bhogal began to handle our house sale and purchase and I cannot praise and thank her enough; extremely professional, polite, and informative, everything you’d want and expect from the professional handling such a stressful transition for you. Thank you, Jaspal!

15 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

What can I say

What can I say? I've used Talbot Law for several property purchases, as well as some personal matters, and they have always been incredibly helpful. They respond quickly to any questions I have and keep me informed throughout the process.

On this occasion, I'd especially like to thank Rachel for getting my property purchase completed so quickly and efficiently. She was always pushing for completion, chasing emails, and keeping communication flowing with the seller. Rachel was professional, polite, and always happy to answer any questions I had.

I can't thank her enough for all her hard work. I would highly recommend Talbot Law to anyone looking for a reliable and efficient solicitor.

Thank you!

Mitchell Tooth

13 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 1 out of 5 stars

Do not recommend this company at all

Do not recommend this company at all!

They accepted our case on the 9th of February and our mortgage offer is due to expire on the 28th of July. We are told this week they are not progressing with our case until they have a new mortgage extension / offer! These people have made excuse after excuse blaming the seller’s solicitor for delayed replies and outstanding enquiries.

We’re talking about people’s homes and living situations being affected by their lack of care. They’re not professional at all and have no care regarding the customers.

We have had to call and chase them the whole time they’ve had our case not a single phone call to us has been made from their side.

We tried to stay positive and understand we’re not their only case and accepted buying a home can take it’s time however with our property being chain free we shall not be in this position and the only reason we are is down t their negligence. They WILL be the reason our sale falls through!

Would never use again or recommend to anyone.

15 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Good Morning Morgan,, thank you for taking the time to leave your feedback.
We're keen to escalate your comments to the team who supported you, but we are unable to identify you from your username.
Please contact us at clientcare@talbotslaw.co.uk

This will allow us to identify you as a client and investigate with the appropriate team.

Thank you in advance,
Talbots Law

Rated 5 out of 5 stars

Truly excellent and fast service

Truly excellent service. Zara has an attention to detail second to none. She has been so responsive and helpful and kind the whole way through and we would recommend her to anyone.

15 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 1 out of 5 stars

Over 12 Months On From A No Chain Sale

I am quite honestly gobsmacked at the positive reviews on here, I have had nothing but delays and poor communications. I have had one formal complaint with them that was settled out of their own complaints timelines, and I am very close to putting in another with a view to take the case to the ombudsman.

I am 13.5 months from offer on my house, with a NO CHAIN sale. Maybe I got unlucky, but I have dealt with now 3 solicitors, several paralegals and one senior team member, I am yet to have anything positive to say. Emails get ignored, paperwork gets lost, delays are long, would not recommend this company unless you are happy to have poor service.

I just wish I had paid the higher price for my selling agents fees and chose my own solicitor.

Edited to add a reply to their response, my full name is my username so not sure why you are unable to recognise me from that!

15 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Good Morning Lisa,, thank you for taking the time to leave your feedback.
We're keen to escalate your comments to the team who supported you, but we are unable to identify you from your username.
Please contact us at clientcare@talbotslaw.co.uk

This will allow us to identify you as a client and investigate with the appropriate team.

Thank you in advance,
Talbots Law

Rated 4 out of 5 stars

Recommended services

Recommended services. Communicative staff, closed earlier than we anticipated. Pretty good at doing their jobs. Had our questions answered but had to ask a few times to have things explained to us.

Thank you for your time and help 👏

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 1 out of 5 stars

A Nightmare From Day One.

Based on my experience. Sale of my late fathers house has been a nightmare from day one. Constantly blaming my buyers Solicitor, when my buyer sent proof to me that his Solicitor was constantly pushing ours and not getting replies. They dealt with the sale of my own house about three years ago and I honestly could not fault them. Based on the sale of my Fathers house, I would never use them again. I do not recommend them at any cost.

14 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for your feedback, and please accept our condolences on your loss.

Having previously provided you with a seamless experience, we are deeply disappointed to hear that the service during this transaction did not meet your expectations. We hold ourselves to high standards of communication, and we would like to investigate the correspondence delays you have highlighted.

Please reach out to our client care team at clientcare@talbotslaw.co.uk so we can review your file and address this with you.

Rated 5 out of 5 stars

Exceptional Service Start To Finish, Highly Recommend

Buying a home can be a stressful process, but my experience with Talbots Law was outstanding from start to finish. I cannot recommend them highly enough.

A special thank you goes to Amy Marsh, whose professionalism, expertise, and dedication made the entire process smooth and straightforward. Amy was always approachable, kept me well informed at every stage, and handled everything efficiently with great attention to detail. Her clear communication and commitment gave me complete confidence throughout my house purchase.

I would also like to recognise Jermit, who was equally fantastic. Jermit was always polite, responsive, and incredibly helpful, ensuring any queries were dealt with promptly.

The level of customer service, communication, and professionalism from both Amy and Jermit was exceptional. They genuinely went above and beyond to make what can often be a stressful experience feel manageable and reassuring.

I would not hesitate to recommend Talbots Law to anyone buying or selling a property. Thank you, Amy, Jermit, and the entire team for making my home-buying journey such a positive experience. Five stars all the way!

From Zahra Shaheen & Ehsan

31 March 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

We had an excellent experience with Priya

We had an excellent experience with Priya throughout our house purchase. From start to finish, she was professional, knowledgeable, and incredibly efficient, making what can often be a stressful process feel straightforward and well-managed.

Priya was always responsive, kept us updated at every stage, and explained everything clearly, so we always knew where we stood. Her attention to detail and proactive approach meant any issues were dealt with quickly and smoothly, giving us complete confidence throughout the transaction.

We genuinely couldn't have asked for a better conveyancer. Priya's hard work, dedication, and excellent communication made buying our home a much simpler and less stressful experience than we expected. We are so grateful for all her support and would highly recommend her to anyone looking for a reliable, professional, and exceptional conveyancer. Thank you, Priya, for helping us get into our new home!

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Seamless Service

Sean Knight and his team provided a very good seamless service.

13 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

We had a great experSmooth conveyancing processience with Talbots…

We had a great experience with Talbots Law. Sean Knight and Amber Moulding were excellent throughout our purchase. They were always quick to respond to emails, with most queries answered the same day, often within a matter of hours.

Their communication was professional, efficient and reassuring, making the whole process much smoother. Thank you both for all your help—we would highly recommend Sean, Amber and Talbots Law.

13 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Fantastic Law firm

I can't put into word how professional, hard working and amazing an experience we had throughout our home move journey, No problems with communication, we were always kept up to date and sometimes up to the minute during the proceedings.
100 % customer satisfaction and we highly recommend the firm.
Thank you Mohammad and Aryan.

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Seamless experience assisting us in…

Seamless experience assisting us in buying our new home. Jessica was brilliant and highly recommend!

1 March 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

We highly recommend Eden from Talbot’s…

We highly recommend Eden from Talbots law. We were delighted with their work ethic and the quality of their work throughout the long and at times stressful process. Their communication was superb throughout, they always responded to us really promptly. At every step they completed their side of the process to a high standard faster than other solicitors within the chain. Whenever anything needed to be chased they worked really hard to see what they could do.

Even when Eden wasn’t at work on a certain day, someone else within the branch would take over responsibilities and be a pleasure to work with. Her paralegal Fay was also brilliant and we have no critique of the service provided at all! We will be recommending Eden at Talbots law to anyone that needs a solicitor!

26 June 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 4 out of 5 stars

Buying my first home

Talbots Law acted as my solicitors when buying my first home.
As a first time buyer, I was completely in the dark about the process.
Talbots answered any queries I had during the process which I was unsure about, maintaining professionalism and integrity throughout.

I would highly recommend Talbots Law, and will be happy to ask for their services again.

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Totally Amazing Service from Cody Howes.

Cody Howes and team are utterly incredible. Professional throughout with excellent communication and always going the extra mile. They did a fantastic job of conveyancing on two properties. Cody was pleasant to deal with at all times. I would certainly recommend them and wouldn’t hesitate to use them again but would request Cody!

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Excellent solicitors

Emily, Rachael and Lauren were all extremely helpful and kept in contact throughout the entire process.

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 1 out of 5 stars

Dont answer emails or phone calls

Dont answer emails or phone calls
Catalogue of errors ,losing important documents that they have signed for,claiming they have emailed us documents which they haven't & sent important documents relating to the purchase with someone else's name on ... I do Not recommend this company at all

10 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking the time to leave a review, we have requested more information from you so that we can identify you as a client and provide further assistance. Talbots Law.

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