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Talbots Law Reviews 

3,922
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always ready to answer any questions along the way with a kind attitude. People deeply appreciate the smooth, well-guided process when handling property purchases and sales. Consumer feedback highlights fast response times and reliable support that make stressful moves much easier to manage. However, some customers also noted persistent issues with poor communication and unexpected delays during their transactions. A few other people also felt that constantly chasing responses was extremely frustrating when trying to get critical updates on their ongoing cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, approachable, and... See more

Service

People report positive experiences with service, often highlighting fast, reliable communication and smooth... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and responsive support... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast, reliable... See more

User experience

Customers had positive experiences with user_experience, noting that the team made a stressful house purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moving house is a stressful experience there's no getting away from that. We used Talbots and Tori couldn't be more helpful. She kept us updated regularly and answered our many queries quickly and pat... See more

Company replied

Rated 5 out of 5 stars

Ethan and Simratnoor were extremely helpful and efficient in handling our part exchange process buying a Redrow property, seeing to the developer also. There were some last minute hiccups that Ethan... See more

Company replied

Rated 5 out of 5 stars

I felt valued by the team and well supported during the entire process. Especially, I would like to appreciate Nasiyr Bignall, Aaliyah archer and Jospal Bogan , those teams were amazing and I felt eas... See more

Company replied

Rated 5 out of 5 stars

Where do you start? We had the most professional of people working on our house sale and purchase. Communication was fantastic answering emails promptly and always picking up the phone when we contact... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Talbots Law: Expert Legal Support for Life and Business Navigating the complexities of the legal system can be a daunting experience. At Talbots Law, our mission is to strip away the jargon and provide clear, straightforward, and effective legal solutions. With a rich heritage stretching back to 1828, we have spent nearly two centuries building a reputation for excellence, integrity, and a relentlessly client-focused approach. Today, we are proud to be one of the UK’s fastest-growing law firms, combining traditional values with a modern, forward-thinking outlook. The Employee-Owned Difference What truly sets Talbots Law apart is our commitment to our people. We are an employee-owned business, meaning every single member of our 650-strong team has a personal stake in the success of the firm and, more importantly, the success of our clients. When you work with us, you are not just dealing with an employee; you are dealing with a stakeholder who is personally invested in delivering the highest possible standard of service. This culture of ownership translates into better communication, greater accountability, and a genuine passion for achieving the best outcomes. Comprehensive Expertise: For Law, For Life Our philosophy is simple: "For Law, For Life." We aim to be your legal partner through every milestone, from buying your first home to planning for your family’s future. Our diverse team of specialists provides expert advice across a wide range of legal sectors, including: Residential Property: As one of the largest and most efficient conveyancing teams in the country, we make moving home as stress-free as possible. Family & Divorce: We handle sensitive family matters with empathy and discretion, focusing on constructive resolutions. Wills, Trusts & Probate: Helping you protect your assets and ensure your loved ones are provided for. Business & Commercial: From startups to established corporations, we provide strategic advice on contracts, employment law, and commercial property. Dispute Resolution: Providing robust representation to protect your interests in both personal and professional conflicts. Accessible and Local With 19 offices strategically located across the West Midlands and beyond, we remain deeply rooted in the communities we serve. We believe legal advice should be accessible, which is why we offer extended opening hours from 8 am to 6 pm, ensuring we are available when you need us most. Whether you prefer a face-to-face meeting at one of our high-street offices or a digital consultation, we adapt to your lifestyle. Award-Winning Quality Quality is at the heart of everything we do. Talbots Law is proud to hold the Lexcel Accreditation, the Law Society’s gold standard for legal practice management and client care. Our consistent top-tier rankings in independent review platforms and legal directories are a testament to our "client-first" mentality. When you choose Talbots Law, you are choosing a firm that prioritizes clarity, transparency, and results. We offer competitive, transparent pricing and a commitment to keeping you informed every step of the way. Trust us to be your advocates, your advisors, and your partners for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 98% of negative reviews

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4.7

All reviews

(3,922)

939 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicola was so friendly and helpful

Nicola was so friendly and helpful, when I phoned she would always give me time to ask questions and put me at ease. Nothing was to much trouble.will be using them again soon when we sell and buy a new house.

24 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Cody Howes and the team were/are…

Cody Howes and the team were/are exemplary in both their knowledge of the law and procedures plus attention to details
Should we ever need such a service in the future we would have no hesitation is choosing Cody at Talbotslaw, further, we highly recommend talbotslaw to anyone who needs such a service.
Thank you from John n Paula

24 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Conveyancing Experience - Sale of Property

Very satisfied with the service provided by Sophie Hickman.
Responsive and clear in communication.
Innovative in suggesting solutions to challenges presented by the conveyancing process.
Personable and represents the firm extremely well.
Thank you for your help and support.
Would strongly recommend.

24 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

I was recommended to use his company…

I was recommended to use his company from a friend, they have done a very efficient job in selling my house and handling all the relevant funds.All paper work was made simple for me to understand ,explaining well, thankyou both ,katie Emma.. the service was well above what I was expecting and would recommend to my friends ...

24 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

House Conveyance

Talbots handled the sale of our house very professionally and communicated well throughout - our key contact was Sophie Hickman who was excellent from start to finish - thanks and we will be using you again in future

24 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Excellent communication and prompt…

Excellent communication and prompt processing of documents. Good value for money as this can be a very expensive undertaking. Great work from Zara Nasser in particular. All much appreciated.

30 June 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 4 out of 5 stars

My Moving Experience. I am an older person and had…

I am an older person and had difficulty using the portal and opening pdf files, so had to print all the documents off. The Preesha and Jacob treated me with politeness and patience. Overall it wasnt a bad experience but in hindsight I would have prefered a local solicitor so I could take paperwork in and not rely on emails. I know how difficult it is waiting to get information back from everyone involved so have made allowances for the 5 months it took to complete the purchase despite having no mortgage, moving to an empty property and having a first time buyer.

22 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate your rating and will take these on board to further enhance our service.
Thank you for using Talbots Law

Rated 5 out of 5 stars

Samantha

Samantha, Melissa and team were so attentive to my needs. As an elderly person I find technology can be so overwhelming but they showed me so much patience and understanding. They are a credit to Talbots.
Thank you all so very much for your help, assistance and guidance during a difficult time.

17 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Helen at Talbots was very professional

Helen at Talbots was very professional, helpful and provided a great service along with her team. I would definitely recommend Talbots solicitors

22 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 1 out of 5 stars

★☆☆☆☆

★☆☆☆☆

Our experience with Talbots Law during our property purchase was extremely disappointing.

From the outset, our file seemed to be passed between multiple members of staff. Every time there was a change, we had to explain matters all over again, which caused unnecessary delays, poor communication and a great deal of frustration. There appeared to be very little continuity or ownership of our case.

The most concerning aspect was the handling of the financial side of the transaction. We encountered several errors with figures and calculations during the purchase, and despite the matter having completed, we were contacted over three months later requesting additional payment due to errors in their accounting. As a client, you expect the financial aspects of a property purchase to be accurate before completion, not revisited months afterwards because of mistakes made internally.

Buying a home is stressful enough without having to deal with changing case handlers, inconsistent communication and concerns over financial calculations. The experience left us with very little confidence in the service we received.

Based on our experience, we cannot recommend Talbots Law and would not use them again.

22 July 2026
Unprompted review
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Reply from Talbots Law

We sincerely apologize for the experience you had during your recent property purchase with Talbots Law.

Your feedback regarding the lack of file continuity, communication gaps, and especially the accounting discrepancies post-completion is taken very seriously. You deserve total accuracy and peace of mind when buying a home, and we clearly fell short of your expectations in this instance.

We want to make this right and understand where our internal processes failed. Please contact our Client Care at clientcare@talbotslaw.co.uk with your case reference so we can review your file in detail and address these financial and communication errors with you.

Rated 5 out of 5 stars

Tori and her team were very helpful and…

Tori and her team were very helpful and communicated effectively during every process of purchasing our first home. That’s is a 5 star service.

21 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Thank you for making it all easy.

I had an outstanding experience throughout the entire house purchase process. From the very beginning, Emma Taylor and Katie Downes were professional, knowledgeable, responsive, and incredibly supportive. Every step was explained clearly in simple terms, and they kept me informed throughout, making what could have been a stressful experience feel smooth and manageable.
Their attention to detail, prompt communication, and commitment to ensuring everything was completed on time gave me real confidence. I truly appreciated their patience in answering my questions and their dedication to achieving the best outcome.
Thank you for making my journey to becoming a homeowner such a positive experience.

20 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Very Supportive Team

Deciding to purchase our first home was already stressful enough. I had no idea on the amount of admin that goes on behind the scenes. However, the staff at Talbots Law (Abigail Compson, Jakki Johnson,
Lauren Davis and Emily Sadler) made the process so simple for us. They reviewed everything thoroughly and they were always quick to respond to our questions and provided answers that were simple to understand.

29 May 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Very efficient and supportive with my…

Very efficient and supportive with my house purchase. Great value and great service. Highly recommend.

17 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Expedient

Talbots Law was referred to me during the purchase of a new Redrow home. They have a relationship with Redrow & I found the service to be expedient. Ethan at Talbots Law was efficient & kept me updated throughout the transaction.

25 June 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Great Team at Talbot law

Great Team at Talbot Law, the staff was very responsive to our emails and made our house buying process smooth sailing. Highly recommended!

17 July 2026
Unprompted review
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Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

Very satisfied customers …

Ellen Campbell and Nicola Chuter were excellent in the selling of our property .They made the process very easy .They were both very professional and efficient .We would definitely use Talbot's for any future legal dealings .

16 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

As a first-time buyer

As a first-time seller, I was completely new to the house buying process and naturally had a lot of questions. A huge thank you to the team—specifically Yvonne Masters and Zara Campbell—who went above and beyond to support me.They answered all of my questions promptly and without any hesitation, which gave me immense peace of mind. The entire team was incredibly quick, professional, and efficient, ensuring the whole transaction ran smoothly from start to finish without any delays. I really appreciated their expert guidance and would highly recommend their services to anyone looking for a stress-free sale!

17 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 5 out of 5 stars

I felt valued by the team and well…

I felt valued by the team and well supported during the entire process. Especially, I would like to appreciate Nasiyr Bignall, Aaliyah archer and Jospal Bogan , those teams were amazing and I felt easy and approachable any time... Thank you so much everyone for helping me achieve my dream come true...

16 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised.
Thank you for using Talbots Law.

Rated 1 out of 5 stars

They want £250 to do an hours sales…

They want £250 to do an hours sales pitch for probate to me.
Their phone message reminds me of Saul Goodman.

How about you spend 5 mins talking to me, then I can decide if I want your services, rather than sunk costing me into your web?

>"We would like to clarify that our paid consultations are comprehensive, tailored advice sessions with a qualified legal specialist, rather than a sales presentation. During this time, a solicitor reviews your specific circumstances, explains the probate process, assesses any potential complexities, and provides actionable guidance—regardless of whether you choose to instruct us to handle the full administration."
I've done probate before. I don't need any of that faff. I just need to know if you are competent.
The fact you can't return phone me back when I pop in and ask for a call back tells me everything.
You appear incompetent, and I can do better.

16 July 2026
Unprompted review
Talbots Law logo

Reply from Talbots Law

Thank you for taking the time to share your thoughts. We appreciate that legal fees can feel daunting, especially during a time when you are navigating probate matters.

We would like to clarify that our paid consultations are comprehensive, tailored advice sessions with a qualified legal specialist, rather than a sales presentation. During this time, a solicitor reviews your specific circumstances, explains the probate process, assesses any potential complexities, and provides actionable guidance—regardless of whether you choose to instruct us to handle the full administration.

That said, we understand your preference for a brief preliminary conversation to see if our services align with your needs. We are always looking for ways to improve our initial client journey, and your feedback regarding our intake process and messaging is genuinely appreciated.

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