Sytner Group Reviews 

Absolutely appalling experience – I would not recommend Sytner Select Swindon.

I purchased a used car from Sytner Select Swindon on 6 July. The engine management light came on during the TEST DRIVE. I questioned this because I did not want to purchase a car with a fault, but I was reassured it was simply because the vehicle was low on fuel.

Around 30 minutes after driving away having purchased the car, the engine management light came straight back on.

I reported the issue immediately and returned the vehicle. The dealership subsequently carried out around £600 worth of repairs. I raised wanting a refund within days of purchasing the vehicle and later made clear that I wanted to reject the car.

It has now been over SIX WEEKS. Sytner have had possession of the car for weeks, while I have been left without the vehicle I paid for and without my money.

The communication throughout has been awful. I have repeatedly had to chase calls and emails, have felt completely disregarded as a customer, and have had to escalate the situation to The Motor Ombudsman and my local MP just to try to get this resolved.

I also paid for a three-year extended warranty, yet after this experience I have completely lost confidence in the dealership.

Buying a car should not result in weeks of chasing, financial loss and stress while the dealership has both the vehicle and your money.

I genuinely wish I had never purchased a vehicle from Sytner Select Swindon. Based on my experience, I would strongly recommend anyone considering buying from here thinks very carefully before doing so.

First class service from a great team at BMW always go the extra mile for customer satisfaction

As always I received excellent service from my local Mercedes-Benz dealership.I had a problem with the EML on the instrument cluster the car went in for a diagnostic.The fault was found and a video sent to me so as I could see the problem.I have always received a warm and friendly welcome and know my car is in the best possible hands

I was welcomed into the dealership immediately by the lovely girl at reception who offered drinks and a seat. She asked who I was there to see and proceeded to seek out Joseph Buerk. Joe was very attentive and listened to my request. He took me around the car I was interested in and took me out for a test drive.
I was delighted and said yes almost immediately.
Overall my experience was excellent, I couldn’t fault the dealership they are all very polite, friendly and professional. Would thoroughly recommend.

Used car sales person was personable and easy to communicate with both face to face and via email/phone going above and beyond on two occasions.
I had an appointment to test drive a PHEV car, on arrival the battery had zero percent charge - not great (same happened at a different Sytner dealer only for that one the battery was charged but there was no fuel in it!)
I found the whole buying process was way too much faff with business managers and sales managers involved. From paying a deposit to collecting the car took too long. Also a simple request I made four days before collecting the car was not done (I'd also phoned the day before as a reminder) To be fair I was given a full tank of fuel as compensation.

As always the team at Sytner in Stevenage are fantastic, they keep me updated on what’s happening with my car and the technician is happy to explain everything.
Faye at service reception was very helpful and really made me feel valued as a customer, I can’t recommend them highly enough

Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to deal with someone who was efficient, polite and eager to please.

My LR was called in for a full day service recall but the first appointment was cancelled as the required parts were not available.
When I arrived for the rearranged appointment a month later there were no available courtesy cars. I then had to call a neighbour to pick me up.
Otherwise everything was ok.

The staff are very helpful and friendly and the cafe serving free coffee is great. Booking process easy. car came back well clean after valet and wash.

Only negative was it took 3 hours for its 1st service.

Seeing the same familiar faces at Leicester BMW for so many years suggests the working environment is good, and I think this is reflected in the customer service they provide.
I was very happy with the work undertaken, which was mainly a recall, but I took the opportunity to get a couple of other things done.
Imran took care of me courteously and efficiently, plus ensured prices were reasonable. Thanks

I would like to express my sincere appreciation to Charlie Maddox for the excellent service he provided throughout the day. He was courteous, professional, and ensured I was fully informed at every stage, taking the time to explain everything clearly.
My thanks also go to Laurence and the entire team for delivering a consistently first-class customer experience.
Mercedes-Benz of Bath were fantastic throughout. The professionalism, friendliness, and attention to customer care shown by the whole team made for an outstanding experience.

Friendly, efficient service.

Excellent experience and welcoming and calm professional environment.

Jamie Duffy understood exactly what I needed and helped throughout the process - an asset to Sytner Stockton

Diogo Lobo was the salesman I dealt with. He was courteous, polite and honest throughout our meetings as was everyone else I interacted with. I can honestly say that it was a very good experience. The culture of the company clearly comes from the top which is very refreshing.

It has taken several months and three separate trips to the garage (a hundred miles round trip for me) to get the air conditioning fixed on my brand new car under warranty. The service department is not well run, in my opinion, and there was no sense of urgency to get me up and running with working air conditioning in the hottest summer on record, nor was there any apology (or compensation) for my significant inconvenience. The communication is poor and the automated phone switch board makes it almost impossible to speak to anyone.

Went in for small warranty repair , Great Service from start to finish! And they washed the car

Initial welcome from service reception and there response to my requirements and questions, also the technicians informing by video of the condition of my vehicle and what may possibly require some future repairs

We arrived early.but we were promptly attended to, staff were very pleasant,professional and efficient, waiting time was comfortable and facilities were excellent,thank you.[motability vehicle]