Sytner Group - Graypaul Ferrari Edinburgh Reviews 

249
•
TrustScore 5 out of 5

4.9

Fort Kinnaird,Midlothian, EH15 3HR Edinburgh, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Paul and Craig at Bentley Edinburgh exceeded my expectations. Highly recommend and trust. Amazing product knowledge and plain talking.

Rated 5 out of 5 stars

Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more

Company replied

Rated 5 out of 5 stars

The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more

Company replied

Rated 5 out of 5 stars

I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom

  • 0131 629 0342

4.9

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(249)

13,303 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service team willing to work with customers at all times

The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen.
The team also provided support, first stage support to get my Ferrari app for my 296 operational, situation ongoing.
Team also provided some great ownership advice and practical support.
Impressed to date. Looking forward to attending events and continuing to build a relationship with a very welcoming and accommodating team.

2 September 2026
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Mr. McKim, thanks for your very kind comments. Roddy McAllister - Head of Business.

Rated 5 out of 5 stars

Professional and courteous service experience

Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. In addition, Steven arranged a courtesy car for me whilst my car was with the dealership.

27 August 2026
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Mr. Slater, thanks very much for your comments which I'll be sure to share with the team. Roddy, Head of Business.

Rated 5 out of 5 stars

Consistently Positive

Another very positive experience with Graypaul

7 August 2026
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Mr. Taylor, thanks for your positive comments. Sorry I never got a chance to say hello when you were in. I'll be sure to share these with the aftersales team. Roddy, Head of Business.

Rated 5 out of 5 stars

New Bentley Continental GT Speed Hybrid

I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, from Graypaul is second to none from purchase, through ownership and disposal.

The vehicles speak for themselves. The service is a credit to Chris MacMurdo and his excellent team.

17 April 2026
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dr. Moran, thanks very much for you very kind comments. I will be sure to share these with the team. Roddy, Head of Business.

Rated 5 out of 5 stars

Excellent highly recommend

Excellent service for start to finish. Car picked up by the excellent Steven and dropped back off by him after brake repair in sparking condition. The loan car Steven left with me with was a nearly new Audi A5 so was perfect for the day.
Would highly recommend

23 April 2026
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Chris, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Steven provided excellent service from start to finish and that you were pleased with the brake repair and the loan of the Audi A5. It’s wonderful to know you felt well looked after throughout. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you again in the future. Best regards, The Graypaul Ferrari Edinburgh Team

Rated 5 out of 5 stars

Exceptional service every time from…

Exceptional service every time from Terry and the team, great comms, courtesy car and timely work. I drive an extra hour each way to specifically use Graypaul Edinburgh

12 February 2026
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Peter, thank you for your kind words. We’re delighted Terry and the team consistently provide exceptional service. Your support means a lot and we look forward to seeing you again soon. Kind Regards, Team Edinburgh

Rated 5 out of 5 stars

UK road damage …

From a morning mishap on our UK roads causing a safety issue for forward travel, Bentley Edinburgh without a pre booking assisted, resolved the issue and checked everything no drama and efficiently allowing progress on the day.

28 November 2025
Unprompted review
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Consumer, Thank you for your 5 star rating and lovely review. Kind Regards, Team Edinburgh

Rated 5 out of 5 stars

Very easy to talk to and car was…

Very easy to talk to and car was cleaned and was left in good condition.

13 September 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Martin, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

It was easy to get an appointment

It was easy to get an appointment.
The pick up and return along with the provided courtesy car is a much appreciated service.

2 August 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Sharon, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Very good reception I greeted very…

Very good reception I was greeted very well.was kept up to date with the progress on my car and the only downside was the bill 😂

23 July 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Austin, Thank you for your 5 star review. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

The team at Graypaul Ferrari Edinburgh…

The team at Graypaul Ferrari Edinburgh are always very keen to help and nothing is too much bother.

25 June 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Charles, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Maserati new car showroom not available in Scotland !

The service team at what remains of the Maserati new car showroom in Edinburgh are world class. Faultless reception, 2nd service of Grecale Modena carried out quickly and efficiently. Car returned valeted and “as new”.
I would have preferred to be able to see and try the Grecale Trofeo and the Fulgore versions, as I originally wanted the Trofeo , but this was not available in Scotland at the time ( except in first edition bright yellow which wasn’t suitable. )
Birmingham isn’t a realistic option for me, or any other Scots I suspect. It’s a pity Synter has written Scotland off, as I know many Maserati enthusiasts here. The way in which the brand has been presented has so far has been very low key for such a brilliant sporting SUV which gives a joyful driving experience compared to the dull alternatives from its high volume mass production competitors.
Scotland loves you Synter, please come back again.
Rgds from a Scottish Doctor.

23 June 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Prof Ardwall, Thank you for your 5 star review and comments. We will ensure the service team are made aware of your kind feedback. Whilst we have consolidated our Sales operations at Maserati Edinburgh. Our experienced Sales Team at Maserati Birmingham can handle all enquiries and can adapt this to your requirements to make any interactions as easy as possible for you going forward. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Excellent Service

The team at Graypaul Edinburgh were all extremely helpful and pleasant to deal with. The whole service experience was professional and courteous.

30 May 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mike, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Always a pleasure visiting the…

Always a pleasure visiting the Edinburgh Graypaul Ferrari.

5 June 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Knowles, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Everything went well as expected

Everything went well as expected, the staff very helpful and experienced.

28 May 2025
Sytner Group - Graypaul Ferrari Edinburgh logo

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Mellor, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look