I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... See more
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I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... See more
Company replied
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
I would like to express my sincere gratitude to the team at Sytner West London for their exceptional service. Back in May, my husband purchased his Audi from them, and after such a fantastic experie... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
958 Great West Rd, TW8 9BQ, Brentford, United Kingdom
- 020 8380 4000
4.6
Excellent
1K reviews
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As always West London Audi are…
As always West London Audi are impeccable. Plenty of staff on hand. Punctual, and thorough, informative, well organised, efficient service. Thank you - and thank you Sam for your support.
31 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Jane, Thank you ever so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Warm regards, The West London Audi Team
Sam was fantastic
Sam was fantastic, he looked after me and the car brilliantly. Always a great service at West London Audi
30 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Harry, Thank you ever so much for your kind words. Your feedback truly means a lot to us. We look forward to welcoming you back in the future and ensuring you receive the same great service again. Best wishes, The West London Audi Team
Knowledgeable and experieced adviser
From reception to picking up the car when work was finished, reception was organised and efficient and the adviser very knowledgeable and helpful.
29 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that you found our reception team organised and efficient, and that our adviser was knowledgeable and helpful throughout your visit. We look forward to welcoming you back in the future. Best regards, West London Audi Team
Wouldn’t take my Audi anywhere else
The team helped me out at short notice with a small technical problem that stopped me charging the car up. The car was sorted within 48 hours (including a service) and was thoroughly cleaned on collection. Wouldn’t take my Audi anywhere else.
30 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words, Ray. We’re delighted to hear that our team was able to assist you promptly and resolve the charging issue efficiently. We look forward to welcoming you back whenever you need us. Safe driving!
Customer Service
Cyprian Pop is always very attentive to customer needs. He is top notch customer service officer.
29 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear John, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
Great MOT experience
Was able to get booked in for my MOT early and everything was straightforward. Didn’t have long to wait even with a quick was and vacuum. A pleasant experience.
18 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you, AndyH, for your kind words and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back to West London Audi in the future. Safe driving!
5* to West London Audi
Looked after well with good information and communication.
16 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Annette, Thank you ever so much for your kind words and taking the time to leave such a positive review. We’re delighted to hear that you felt well looked after and that our communication and information met your expectations. Warm regards, The West London Audi Team
Happy Customer
All went well and Rum worked hard to get everything done on the agreed day as the car was late arriving on site
10 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Peter, Thank you very much for your kind words and for recognising Rum’s hard work in ensuring everything was completed on the agreed day despite the delay in the car’s arrival. We truly appreciate your understanding and patience throughout the process. Best regards, The West London Audi Team
Good experience overall
Second time for a service/check up at Audi Sytner, overall experience is good. Customer service on phone could be better as you can never actually call someone, you have to leave a message and pray they call you back when you can answer. Other than that, I always had a nice experience with Anoop who always made the effort and sent above and beyond to help. I tried phoning Audi for a AC check and unsurprisingly couldn’t reach them. Emailed Anoop who swiftly resolved the booking. Great experience and customer service by him.
7 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you for sharing your experience with us. We’re pleased to hear that Anoop provided excellent service and was able to assist you promptly. We truly value your continued support and look forward to welcoming you back for future services.
Friendly and polite staff and helping…
Friendly and polite staff and helping my daughter on the driving simulator that was at the dealership on the day off my booking she really enjoyed the racing simulator
4 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Clive, thank you very much for your kind words. We’re delighted to hear that our staff were friendly and polite during your visit. It’s wonderful that your daughter enjoyed the driving simulator, especially on the day of your booking. We always aim to create a welcoming and enjoyable experience for all our customers and their families. Best wishes from the team!
We visited Audi west London parts…
We visited Audi west London parts served by a chap called Leaford
Really knowledgable , great customer service and took his time to find all the parts we required, went above a beyond and has made our visit today a good experience
I would recommend
7 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Raj, Thank you very much for your kind words and for taking the time to share your experience at West London Audi. We’re delighted to hear that Leaford provided knowledgeable and attentive service, going above and beyond to assist with your parts requirements. It’s wonderful to know that your visit was a positive one and that you would recommend us. Best regards, West London Audi Team
Great service from Ciprian from start…
Great service from Ciprian from start to finish on the service for my S3 Vorsprung
3 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words, Wolfie. We look forward to welcoming you back to West London Audi in the future. Safe driving and all the best!
The reception of the vehicle was well…
The reception of the vehicle was well organised and structured. The representative in charge of my vehicle (Manveer) was courteous and helpful. I was kept briefed of the vehicles status. At the end the car was brought round and I was advised I could leave. MOT and other documents were handed over.
3 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that Manveer provided courteous and helpful service throughout your visit. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to West London Audi in the future.
Efficient and speedy welcome and car…
Efficient and speedy welcome and car drop off. Comfortable waiting area. Friendly and efficient customer service.
3 July 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sandra, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our welcome efficient and speedy, and that the car drop off process was straightforward. Best wishes, The West London Audi Team
Great experience
Experience at Audi West London was exceptional.
Its the reason I went ahead with my purchase.
Everyone was so polite with such a welcoming atmosphere.
Big thanks to Dave T and Chris, it was a pleasure going through the whole process with you both.
Whole process was seamless, from the trade in valuation - was very fair 👌🏾
To the processing and collection of the vehicle
I appreciate the accommodations made also!!
Thanks guys and to the big but little Dave also.
13 June 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Asha, Thank you so much for your wonderful review. We are delighted to hear that your experience at Audi West London was exceptional and that Dave T and Chris provided such excellent support throughout the process. We very much appreciate you choosing us for your vehicle purchase and hope you continue to enjoy your new Audi. Best wishes, Audi West London Team
Great customer service and updated by…ciprian and denzil
Great customer service and updated by ciprian and Denzil all the time.
26 June 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Chris, Thank you ever so much for your kind words and for taking the time to share your experience. We are thrilled to hear that Ciprian and Denzil provided great customer service and kept you regularly updated throughout. We look forward to welcoming you back in the future. Best regards, West London Audi Team
Excellent service from the team at West London Audi
Excellent service from the team at West London Audi, the reception girls and Daniel the service rep were very professional!
25 June 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Mr Walsh, Thank you ever so much for your kind words and positive feedback. Your support means a great deal to all of us here at West London Audi, and we look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Over a week for a service and minor repair
Car went in for an oil service and an MoT. The engine light was on and this was diagnosed as needing a new AFC pipe (or something similar). The part was not in stock and as the car was under warranty this needed approval from Audi. This process took over a week to complete. Little in the way of communication. App doesn’t work properly and telephone only answered occasionally by a real person. There was not sense of urgency. When I visited West London Audi to complain the manager was unavailable!
17 June 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Mr Morgan, thank you for sharing your experience. We sincerely apologise for the delay and lack of communication regarding the repair approval and part availability. We understand how frustrating it is when there is no sense of urgency and difficulties contacting us by phone or app. It is disappointing to hear the manager was unavailable when you visited to raise your concerns. Your feedback is important, and we appreciate you taking the time to highlight these issues.
Smooth check in, smooth check out.
Always a smooth checking in process, with a free coffee. Daniel was welcoming, polite and informative, confirming what work would be done and running through possible additions, and their costs. A phone call from him in the afternoon with an estimated time for completion gave me ample time to get back to WLAudi. Check out was equally straightforward and after a short wait, the car was waiting at the exit.
24 June 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words and positive feedback. We’re delighted to hear that Daniel provided a welcoming and informative experience, making the entire process smooth and straightforward. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to West London Audi in the future. Your support means a great deal to us.
The staff are professional and Nitesh…
The staff are professional and Nitesh Varsani who I dealt with in the Service Department was very helpful, he explained everything they had done to the car and it was a quick turnaround a pleasure to deal with this company
24 June 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Amanda, Thank you very much for your kind words and for taking the time to leave such a positive review. We truly appreciate your support and look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
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