Today we picked up our Chery Tiggo 7 Hybrid. We went into Sytner Penarth Road. We were professionally greeted by Mohamed Qasim who looked after us from beginning to end. We received 100 percent of hi... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the... See more
Company replied
We bought a car from Robert over the weekend and the experience was great from start to finish. Robert was super professional and easy to deal with throughout the whole process and got us the perf... See more
Company replied
We had a great (and very fast) buying experience thanks to Shinay. Buying a car that our son had chosen on line, was a bit stressful but Shinay was cool, calm and collected. She was extremely helpful... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3K reviews
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Great customer service by Shinay
We purchased a car today from Sytner Select Cardiff and had a fantastic experience overall. Shinay Ali, our Sales Executive, was absolutely superb throughout the entire process.
The overall process did take quite a long time, but this was due to internal constraints rather than Shinay herself; there only seemed to be one person available to complete key parts of the sale. Despite this, Shinay did everything she could to keep things moving and speed things up as much as possible.
She was incredibly attentive, helpful, and professional, especially as we had children with us who were getting bored. She remained patient, polite, and approachable throughout, answering all of our questions clearly and making sure we felt supported at every step.
Her customer service was genuinely outstanding and made a big difference to our experience. We’re very grateful for her help and would highly recommend both Shinay and Sytner Select Cardiff.
Thank you again!
28 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and detailed feedback. We are delighted to hear that Shinay provided such attentive and professional service throughout your purchase, especially given the challenges on the day. It’s wonderful to know she made you and your family feel supported and comfortable. Your recommendation means a great deal to us, and we’re grateful for the opportunity to have assisted you. We hope you enjoy your new car and look forward to welcoming you back in the future.
Naeem Deep
Naeem Deep
Lovely experience at Sytner Select Cardiff, service was very straightforward and easy. It only took a couple hours for me to switch cars!
28 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you for your kind words and for sharing your positive experience at Sytner Select Cardiff. We’re delighted to hear that the service was straightforward and efficient, making your car switch quick and hassle-free. It’s always our aim to provide a smooth and enjoyable process for our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. We look forward to welcoming you back in the future.
Melvin and Oliver were incredible
Melvin and Oliver were incredible. Nothing was too much for them. Gave plenty of information, allowed us to make our own decisions and even fitted us in when we didn’t have an appointment. Top quality service
22 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ben, Thank you ever so much for your kind words. We’re delighted to hear that Melvin and Oliver provided you with such a positive experience, offering plenty of information and flexibility. It’s wonderful to know you felt supported in making your own decisions and that we could accommodate you without an appointment. Your feedback means a great deal to the whole team at Sytner Select Cardiff. We truly appreciate you taking the time to share your experience. Best wishes, The Sytner Select Cardiff Team
Amazing service yet very friendly
Amazing service, felt very welcome from the time of our first enquiry all the way to post-signature of the contract. Summer was very knowledgeable and welcoming. Would definitely do Business again with this company :-)
24 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Stephane. We are delighted to hear that you felt so welcome throughout the entire process and that Summer was able to provide knowledgeable and friendly support. It’s wonderful to know you had such a positive experience with us. We truly appreciate your recommendation and look forward to the opportunity to do business with you again in the future. Your satisfaction means a great deal to the whole team at Sytner Select Cardiff.
The service that I encountered from Mohammed
The service that I encountered from Mohammed was extremely helpful and polite from the moment I entered. There was no pressure to purchase just assistance which I appreciated.
21 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Scott, Thank you very much for your kind words. We are delighted to hear that Mohammed provided you with helpful and polite service during your visit. It is wonderful to know that you felt no pressure and appreciated the assistance offered. Your feedback means a great deal to us and encourages our team to continue delivering excellent customer care. We hope to welcome you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Mohammed and Jacob were both really…
Mohammed and Jacob were both really helpful and friendly in my purchase. Excellent service with a smile. Felt really relaxed the whole time with the two of them. Super happy with the car, thank you to both of them
22 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Dan. We’re delighted to hear that Mohammed and Jacob provided such a friendly and helpful service throughout your purchase. It’s wonderful to know you felt relaxed and comfortable during the process. We’re thrilled that you’re super happy with your new car. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share your experience. Wishing you many enjoyable journeys ahead!
Experience was good. Would recommend
Experience was good. Mohammed was very nice and friendly. Gave me all the time I wanted to look at the car and make my decision and felt no pressure to buy and he happy to show me or answer anything I wanted to know. Very happy with my purchase.
20 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Alfie. We’re delighted to hear that Mohammed provided a friendly and pressure-free experience, allowing you the time you needed to make your decision. It’s wonderful to know you felt comfortable asking questions and that you’re very happy with your purchase. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Cardiff. Wishing you many enjoyable journeys in your new car!
thank you IVIN and aldi absolute…
thank you IVIN and aldi absolute legends would recommend to anyone buying a car.
21 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Riley, for your fantastic review! We’re thrilled to hear that IVIN and Aldi provided such a brilliant experience for you. It’s always wonderful to know our customers feel confident and happy with their car purchase. Your recommendation means a great deal to us and we truly appreciate you taking the time to share your positive feedback. Wishing you many enjoyable journeys in your new vehicle! If you ever need anything, we’re here to help.
I dealt with Mohammed and Jacob…
I dealt with Mohammed and Jacob provided an excellent service with the car’s part exchange and delivery of the new vehicle. I would highly recommend them.
20 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Sunjeet, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mohammed and Jacob provided you with excellent service during your part exchange and the delivery of your new vehicle. Your recommendation means a great deal to us. It was a pleasure assisting you, and we hope you continue to enjoy your new car. Please do not hesitate to get in touch if you need any further assistance in the future. Best wishes, Sytner Select Cardiff Team
Good customer service
Good customer service , fast and greatly recommended
11 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Adam, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that you found our customer service to be good and the process fast. Your recommendation means a great deal to us, and we truly appreciate your support. Should you require any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back again soon. Best wishes, The Sytner Select Cardiff Team
Ivin and aldi have been amazing
Ivin and aldi have been amazing. Thank u for helping us
20 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words Mr Holden. We’re delighted to hear that Ivin and Aldi were able to provide you with such excellent service. It’s always our aim to make the experience as smooth and enjoyable as possible for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. Should you need any assistance in the future, please don’t hesitate to get in touch. Thanks once again for choosing Sytner Select Cardiff.
Sytner cardiff were amazing
All I can say about the experience is exceptional , MO was so helpful in every way possible, answered all my questions no trouble whatsoever 👍👍
17 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Jason, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that MO was able to assist you so thoroughly and made your experience exceptional. It’s always our aim to provide helpful and friendly service, and it’s wonderful to know that all your questions were answered without any trouble. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
We had an excellent at experience!
We had an excellent at experience at Sytner Select! From our first meeting with Shinay, we were guided through the process with clarity and confidence. Our further discussions with Les were equally reassuring and the experience as a whole ran smoothly from start to finish. Thank you both!
5 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ms Cucciniello, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Cardiff. We are delighted to hear that Shinay and Les provided you with clear guidance and reassurance throughout the process. It is wonderful to know that your experience was smooth and enjoyable from start to finish. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best wishes, The Sytner Select Cardiff Team
Ivin is the best!
Ivin is the best!! Will always recommend to anyone purchasing a car. Made the whole process easy and fun. Thanks IVIN!!
18 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Jaspinder, for your fantastic review! We’re thrilled to hear that Ivin made your car purchasing experience both easy and enjoyable. It’s always our aim to provide excellent service and ensure our customers feel confident and happy throughout the process. Your recommendation means a great deal to us. We truly appreciate your kind words and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Cardiff!
Caitlin and Jon were very helpful and…
Caitlin and Jon were very helpful and attentive throughout the whole process. We can highly recomend these guys and the company if you are looking to buy a car. You need to come and experience it for yourself!
14 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mrs C, Thank you ever so much for your kind words. We are delighted to hear that Caitlin and Jon provided such helpful and attentive service throughout your experience. It means a great deal to us that you would highly recommend both our team and Sytner Select Cardiff. We truly believe that buying a car should be enjoyable and stress-free, and it’s wonderful to know you felt this way. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Cardiff Team
Great service
Great service.
Easy smooth transaction.
Very pleased and thank you everyone at sytner select Cardiff.
15 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Nadeem, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that you found the service great and the transaction smooth and easy. It is always our aim to provide a positive and hassle-free experience for all our customers. Your satisfaction means a great deal to us, and we truly appreciate your thanks. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Cardiff Team
Melvin and Darius are great!
Melvin and Darius are great!
First time buying from a dealership and was great experience. Would definitely purchase from them again.
14 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Katie. We’re delighted to hear that Melvin and Darius made your first experience buying from a dealership such a positive one. It’s wonderful to know you felt well supported throughout the process. Your recommendation means a great deal to us, and we look forward to welcoming you back whenever you’re ready for your next purchase. Thanks again for choosing Sytner Select Cardiff and for taking the time to share your experience.
Sales team were excellent to deal with.
Sales team were excellent to deal with.
14 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Alex, Thank you very much for your kind words. We are delighted to hear that our sales team were excellent to deal with and that your experience at Sytner Select Cardiff was a positive one. It is always our aim to provide outstanding service and ensure our customers feel valued throughout their visit. Your feedback is greatly appreciated and motivates us to maintain these high standards. We hope to welcome you back in the future. Best wishes, The Sytner Select Cardiff Team
Mohammed (Qasim) has been excellent in…
Mohammed (Qasim) has been excellent in his help with my interest in buying a car. Prompt thorough responses and remaining friendly at all times shows what a great attitude he has towards his work and customers. Thank you!!
6 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Afsar Rizvi, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mohammed provided you with prompt, thorough, and friendly assistance throughout your car-buying journey. It is always our aim to offer excellent customer service, and your feedback truly reflects the dedication and positive attitude we strive for. We appreciate your support and hope you enjoy your new vehicle. Best wishes from all of us at Sytner Select Cardiff.
Great communication and really helpful…
Great communication and really helpful staff. Can't fault the customer service we recieved with regular updates from Robert. Raj was brilliant and took us for a test drive before purchase. We've had a great experience and would recommend.
12 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Lorna, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We’re delighted to hear that Robert and Raj provided excellent communication and support throughout your purchase. It’s wonderful to know you enjoyed the test drive and felt well informed with regular updates. Your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
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