Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently bought an apartment on Poundbury through this firm of estate agents.
At all times Peter Grout Smith and his team kept me fully up to date and any problems were quickly and efficiently sorted.
I had previously failed to complete on 3 other potential homes but having someone like Peter who knows the Poundbury market so well I can thoroughly recommend their services, knowledge and skills.
Thank you so much for your expertise and kindness throughout.

Reply from Symonds & Sampson
Steve and Isobella from the Bridport office have been an incredible duo, leading to the successful sale of my property in challenging market conditions. I received regular updates throughout the marketing and conveyancing process and nothing was too much trouble for them. Isobella in particular went above and beyond once the sale was agreed, to make sure administrative issues were dealt with in my absence, due to being remote from the property.

Reply from Symonds & Sampson
Firstly, I have to say, Symonds & Sampson didn't sell our property, (long story), BUT Daniel was amazing. His help and advice was far superior to the help and advice we received off Callum from Goadsbys estate agents, who were selling our property. Callum did more to help our buyers than he did to help us. After the first viewing, Goadsbys advice was to drop the price of our property.
Throughout the whole process of selling our property, I had to chase Callum for updates. When I rang to speak with him, I was told 'he's currently out, but will call you back once he's back in the office.
We got to the stage where we went to Symonds and Sampson and asked them to sell for us.
Once they had our property on their books, Goadsbys rang to say they had a buyer.
We were messed about constantly by Goadsbys.
We went to Daniel for advice several times, he was brilliant. He helped us far more than Callum. I can't thank Daniel enough for helping us through what was a very long and arduous time.
Bear in mind, Symonds and Sampson were NOT our estate agents.

Reply from Symonds & Sampson
Great communication, very pleasant staff who listened and worked with us to achieve a result. They worked very hard for us. Would recommend!

Reply from Symonds & Sampson
I recently had the pleasure of working with Nicky from Symonds & Sampson when searching for a new place to rent, and I must say, it made the whole moving process a fair bit easier than I’d bargained for. From the off, Nicky was quick off the mark, introducing me to properties that matched my letting requirements.
What stood out was how influential she was in the decision process, but never pushy—she gave me proper space and time to think it over, ensuring I was choosing the right place for myself and my family.
The wider Symonds & Sampson team were solid too. Communication with the rest of the team was friendly and mostly smooth. The handover of keys and paperwork was handled efficiently.
I did notice, now and then, that with the team juggling a heavy workload and the odd bit of job-sharing, some details slipped through the net. That said, the overall experience was still very positive and left me feeling confident about using Symonds & Sampson again when the need arises.
All in all, if you’re looking for someone who will look after your interests, keep things friendly and straightforward, I’d recommend Nicky and her team. Top job, cheers!

Reply from Symonds & Sampson
The staff at Symonds & Sampson Ilminster were consistently outstanding: efficient, supportive, light hearted and endlessly reassuring. I have moved house multiple times over a long life but these guys outshone any previous estate agents. To summarise in 2 words: they cared. I would make a special mention of first and foremost Jonathon and also Georgie and Julie.

Reply from Symonds & Sampson
Matt and the team were supportive from the very beginning of the process, when we didnt purchase the house we were hoping to buy they were kind and compassionate. We never felt like there were any showy sales pitches, just genuine care and consideration.
We sold with S&S quickly and they always felt invested in the process for us. We found the home we wanted to buy and Matt was exceptionally proactive in chasing the chain which helped relive (some!) stress. We cant thank you all enough Beaminster Symonds and Sampson! I would, and have been recommending you whenever anyone mentions moving. Thanks, Ad and Cat Thorneycroft

Reply from Symonds & Sampson
If you are looking to sell your property in Dorset, choosing Symonds and Sampson would be the best decision. We sold our property with Symonds and Sampson last year and want to say a big thank you to Caroline, her team and especially Matt at the Beaminster Office for all he did to ensure a swift sale that achieved what we wanted in all respects. Thank you!

Reply from Symonds & Sampson
It is well known that buying a house is up there as one of the three most stressful things you can do in life. Part of the stress is caused by many Estate Agents not seeming to realise that while they are selling a house, we are buying a home. As part of the buying process, it has been a very real pleasure to experience the helpful, knowledgeable, and understanding staff at S & S Yeovil. It was easy to arrange the viewing, which was conducted by Mrs. V. C, who was pleasant, friendly, and very helpful. We didn't feel rushed and had time to 'feel the property put ot's arms round us'. Other contacts with the Branch have produced the same helpful approach.

Reply from Symonds & Sampson
We were selling a listed thatch cottage which is quite niche and would not appeal to everyone. However Caroline’s team managed to find us a buyer and held our hands through the process to completion. I would happily recommend them if you’re looking to sell your house.

Reply from Symonds & Sampson
We dealt with the residential sales team when buying a cottage in Beer. Their local branch was in Axminster. They were excellent, very friendly helpful and professional. If we ever sell we would ask them to handle the sale
Liz and Tony

Reply from Symonds & Sampson
Great professional service by all at the bridport office.

Reply from Symonds & Sampson
Efficient, professional and friendly experience when selling our bungalow. Ryan at the Blandford Forum office kept us up to date with regular communication. The whole process from initial marketing through viewings and on to sale was speedy and the hiccups which did occur were dealt with swiftly and effectively.
Highly recommend this estate agent.

Reply from Symonds & Sampson
Good professional service from a very nice team of girls in the Lettings Dept. A comprehensive service with experience and knowledgeable staff, I thoroughly recommend Symonds & Sampson for your Let.

Reply from Symonds & Sampson
As first time landlords we were hopeful for a smooth and quick turnaround on letting our new property and what a service we got! Rosie from the Poundbury office was absolutely brilliant! Her communication was second to none, and the whole process was seamless….so seamless in fact that the new tenants moved in three weeks to the day after it was first marketed! You couldn’t ask for better service than that. Thank you so much Rosie.

Reply from Symonds & Sampson
Excellent service from start to finish dealing with our purchase of a property. Agents were courteous, informative and respectful throughout. Would recommend to anyone without hesitation.

Reply from Symonds & Sampson
My first time buying at an auction, the team at Symonds and Sampson are excellent, put me at ease and gave me all the information I needed. Always available and with me every step of the way. From hammer to completion in a week! what service. A special mention to Shula !

Reply from Symonds & Sampson
Brilliant and friendly communication throughout the whole process. Nothing was ever too much trouble. Prompt action when faced with small issues. Special mention for Levi and Cathryn, your hard work was very much appreciated!

Reply from Symonds & Sampson
Shula and Mark were very professional throughout! Communication was excellent and the end result was a sale - highly recommended!

Reply from Symonds & Sampson
My partner and I recently bought our very first property at auction with Symonds & Sampson on the 16th of May, and the whole experience was genuinely brilliant. As first-time buyers, the process felt quite overwhelming at times, but the team went above and beyond to support us.
We only viewed the property two weeks before the auction and completely fell in love with it. From that moment on, Shula was absolutely incredible – always friendly, quick to respond to all our calls and emails, and genuinely lovely to speak with. She was so helpful, calm, and reassuring, which made all the difference during what could have been a very stressful couple of weeks.
We also want to say a big thank you to Ann, who showed us the property a couple of times. She was so patient and warm, always up for a friendly chat and made us feel completely at ease.
Auction day was nerve-wracking, but every single member of the Symonds & Sampson team we met was polite, supportive, and kind. They helped make a daunting process feel exciting and positive.
We’re so grateful to the whole team and would absolutely recommend Symonds & Sampson to anyone – especially fellow first-time buyers. Thank you again!

Reply from Symonds & Sampson
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.