Sylvox Reviews 211

Bought an outdoor 75” Deck Pro 2.0. Arrived after 10 days with a dead pixel. I asked for them to refund $500 instead of returning TV ($6800). They said this was the only option…I saw they had an upgraded 2025 model
For $7300. They requires I buy new TV and then receive the old tv before they would refund me for the faulty Deck Pro. Customer service is terrible…long delays in responses, inconsistent responses and the same with shipping. Now they are quibbling with me over $70 Tv mount and it doesn’t fit my new tv. Spend a little mOre and get the Terrace from Best Buy. It’s been one long pain in the a$$ with aylvox.

I have a Sylvox 15.6" Kitchen TV. (Model KT16A0KGGA-S). When the TV is turned off, the clock was resetting. I presumed that it was because the clock battery was dead. I asked what type of battery was needed and what was the procedure to replace the battery.
Within a short period Ian replied with the procedure to replace the battery and the type of battery. Within moments of getting a new battery, the clock was holding the correct time.
Ian ws quickly responsive. His assistance was appreciated.

Ian was responsive and answered my questions promptly. Rare in this day and age.

After I made a purchase, my debit card was closed by the bank because unauthorized purchases were being attempted. I also was charged an international exchange fee, but after bringing it to the attention of Sylvox I was reimbursed. The TV was delivered on time and it works well.

5 stars for the customer service from Ian. Unfortunately, Sylvox and Sky TV Remote controllers are not yet compatible.

Ian had told me to do a factory reset on the TV. The troubleshooting had suggested that and once that was completed, it works fine now.

Outstanding Service this is the second time I have had the pleasure of working with Ian. Ian went above and beyond her duties to see if she was able to help me with my situation. Ian working in customer service made my experience pleasant. If she didn’t know the answer Ian called back to give you the correct information. I am very grateful to her. In addition if I was your company I’d have her put in charge of training. This is the kind of person you pray to encounter when contacting customer service I’d give her ten out of ten rating. I never written reviews but this lady deserves it. Keep up the good work! Customers like I will continue buying products from SYLVOX.

Emailed support today regarding my order and some shipment details and received a quick response from Ian. Appreciated the helpful and quick response!

Was very impressed with the quick response from Ian at customer support. He offered a couple of solutions but unfortunately did not fix my issue. Very impressed though with customer support.

Ian’s prompt response was appreciated. His answer solved my problem.

An excerpt from a March 17 email sent to Ian,
Service Tech ,,,
"I am, however, more impressed with your willingness and persistence to help and satisfy your customer's needs.
Your efforts make up for the TV's shortcomings. In this particular case,
being a knowledgeable and customer-driven representative of your company is just as important.

I would like you to do one last thing for me now that this situation is resolved. That is, please show this
email to your direct supervisor. I would like for them to see, first hand, the positive impact you make for their organization
as an exceptional technical service staff member."

All the Best,

Rich Hornack

Ian was great got my problem solved quick and was patient and understanding!!!!!!

Great TV and great customer service Ian, was very helpful. I am happy with my purchase.

Firstly, we have enjoyed many days and nights using our Sylvox Outdoor TV over the past 18 months. The picture quality is excellent and it has been a fantastic addition to our outdoor space. Unfortunately, it recently developed a fault and stopped turning on. I checked support on their website and noticed they provide a 2yr warranty.

I contacted customer service and was amazed when they responded to my initial email within the hour. I was fortunate to deal with Sally, who provided an exceptional experience from start to finish. She quickly arranged a replacement, which arrived within just three days, and even organised a free collection of the faulty unit—completely hassle-free!

The service was efficient, professional, and truly above and beyond. It’s rare to find such responsive and customer-focused support these days. A huge thank you to Sally and the Sylvox team! Highly recommend.

Ease of ordering and customer support.
Ian in customer support was very helpful with sorting out payment issues

The absolute worst product ever! Please spend your money elsewhere is as nice as I can say it! No customer support period! This is a joke for a company!

I ordered the under the cabinet, Sylvox tv. It came perfectly packaged. While installing and getting the picture to come up we noticed a black line that would not disappear after our channel selection. After contacting your support I dealt with Sunny, who is beyond helpful. Her response and emails were immediate and within a couple of days I have a downloaded return shipment label, and a replacement on its way with a shipping reference number.I can’t tell you the relief I had because Sunny took very good care of me. You should be honored to have her as an employee. I felt all of my questions were answered, and she was very pleasant, which is hard to find, especially when you’ve just spent money on a product that you’re excited to receive and there are issues, but she made me feel like it was very important to get this taken care of in a timely manner And a pleasant one. Thank you Sunny for your help.

Great follow up from shipping to install and tech support

Bought and installed new under cabinet Sylvox TV. Front Panel clock would reset after turning TV off. I reached IAN in customer service. He said that clock is running from internal battery (CR 1220 similar to watch battery or small device). He sent me a clear video how to change the battery and that fixed my issue. Only needed a small screw driver. Took less than 10 minutes. Perfect service

I liked my first TV so much, I bought another. Ian has provided fast, excellent customer service when I questioned the arrival date. I’m a very happy customer.