Sykes Holiday Cottages Reviews 

Unable to get a response from them since booking. Concern not addressed. i was told on phone that with paying extra for a flexible booking I could change the booking .
I just get text messages that don’t resolve or deal with this. You just get repeated texts if your query is now resolved reply yes but no proper reply. I note others have had this experience too.

Lovely house in a great location

Booked a break at 8 30 this morning b and out the day earlier than was going so tried ringing them straight away without success. The site says you can change but it costs £30z disgraceful when tried to do it within 30 mins. The changes it says you do through what’s app. Left a message and it said chat will be with you shortly. Still waiting for reply 13 hours later. Been with Sykes on a few holidays and this is how it treats customers . Awful service just after more money and money grabbing business. Would stay away as there are better companies who treat customers well and respect them. Lost a cistomer.

Sykes just responded on here and said whats app not a chat service when ut states an agent will be in touch as soon as possible and sykes also state that its best to ring them up. If you ring sykes it does everything to automate every response and not actually get through to an agent. Absoultely awful and ill not be ringing you every again. I have cancelled the holiday and thats from someone who has used sykes quite a bit. You hust lie to people.

During our holiday cottage stay booked with Sykes we had a shower leaking water down into the kitchen. We were advised not to use the shower and received an email from Sykes informing us should any further deterioration or damage occur during our stay, we would then be liable for any further damage. This was clearly a long standing issue with some of the plaster in the kitchen wall being damp and crumbling. Due to the threat of becoming liable for any further deterioration we left and went home early.

Not only was Sykes customer Service appalling, disinterested and inadequate in it's customer liaison but also threatening in the email we received. They were not interested in supporting us as consumers. I have used Sykes on several occasions but never again. In addition the cottage concerned was dirty, needed a deep clean, tired and poorly maintained, it did not live up to the beautiful images on the website and had clearly not been been recently inspected. At best it was a 3 star cottage and not the 4/5 Star cottage Sykes claimed and charged us a premium price for!

Had a wonderful stay at Heatherbrae , the hosts went above and beyond to make sure we had all we could wish for the house and grounds were amazing we had the best time and would love to return sometime

Easy to deal with. Good communication.

Always excellent service from Sykes.

Amazing place would recommend

Our stays through Sykes Cottages have all been brilliant. However, one stay through Airbnb which is also advertised on Sykes Cottages, has not been so good. And we think our review is fair and think it should be there for potential guests to review.

Crummock, Frodsham.
Our stay was April 2026.

While the location provided a peaceful setting, our stay was marred by significant cleanliness & maintenance issues that made it difficult to feel comfortable. Upon arrival, we found the kitchen in a poor state the oven and cupboards were dirty & the cookware was so greasy and worn that we felt unable to cook, forcing us to eat out for the duration of our trip. This lack of hygiene extended to the bathroom, where we dealt with a heavily clogged plug hole full of hair & the garden, which had an odor of cat urine so strong we couldn't enjoy the outdoor space. Furthermore, the property lacked basic essentials; we were provided with only one roll of toilet paper & one bin liner & the provided cups were so stained that we chose to buy our own. Between the uncomfortable furniture, the sofa being covered in pet hair, and the fridge-freezer being turned off when we arrived, the home felt neglected. Given the lack of upkeep and general poor condition, we cannot recommend this property.

We did share our review on Airbnb, but we never heard from the owners.

All ok untill they help themselves to an extra £700. It's been months, calls in hold, email, chat bots, broken promises and they still have my money.

I'm writing this while on hold for customer service (20 minutes and counting).

And now they say "contact customer service", WTF do you think I have been trying to do for three months.

Rubbish.

Communication is near to impossible . Spent 2 weeks trying to change the dates of our booking . Still not sorted it
Will be leaving the same feedback after the holiday if I still can’t get through

"Stayed at 40 Skiptory Howe, thru Sykes holidays After checkout, the owner falsely accused us of floor damage using a generic, dateless close-up photo, with no context what so ever of where it is etc. Sykes automatically deducted £150 from our card and refused to look at metadata or provide proof. We did nothing wrong, i had no time to reply before the money was taken from my account. I've tried calling customer services and they say they have no supervisors to handle it and pushed me to an online complaint, no one cared or was interested. Only phone line they answer immediately is the sales one! . I complained online and they basically said 'we have this photo and we support our home owners and washed their hands of it, saying 'not their problem now' and closed the case! . This isnt good enough, they took their money with the booking when i know we caused no damage what so ever. Five days passed anyone could've done it! If this were a case in court, who would get fined for a photo with no date stamp on it? you cant just take money out of an account without my right to reply? I even have photos of the lodge as we left. I'm now in the process of getting this money back with an official complaint and going to my bank and possibly the small claims court and i will do so, as no one likes to be accused when they are innocent, but why should i be doing this? I am so unhappy to be accused of something we just didn't do. They sent this photo 5 days after we stayed, not the next day! Surely the damage would've been spotted the moment we left? Please be wary—avoid booking through Sykes." and avoid this property for now, something is very wrong here! I'm wondering how many other people get charged this as a way of making extra money out of innocent people? It was a nice holiday until this happened! It was a nice enough lodge. We left it clean and tidy, with bedding stripped and towels in a pile for cleaners and all washing up done etc, as tidy as it could be. I will adjust this review as and when i have this unfair payment refunded, but I'm really starting to wonder if this is a holiday scam, a way of making some extra money on a booking. Please be careful,

Extremely disappointing experience with Sykes Cottages
I am absolutely disgusted with the way Sykes Cottages handled our recent booking.
We had booked and paid in full for a lodge for the week commencing 17th August, and with less than 24 hours before we were due to arrive, we were contacted and told that Sykes had double-booked the property and therefore our accommodation was no longer available and had to be cancelled.
How can a major holiday letting company allow this to happen and then leave customers with less than 24 hours to find alternative accommodation during the school holidays?
To make matters even worse, there were no other suitable cottages or lodges available for the week we had booked. When I contacted Sykes, I was essentially fobbed off and told there was nothing they could do other than refund our money.
A refund is simply not good enough in these circumstances.
We had been looking forward to this holiday and had made arrangements around the accommodation. We also had four 15-year-old boys with us and had booked seven golf courses for the week, all of which had been carefully planned in advance. This wasn’t something we could simply cancel and rearrange at the last minute.
The stress, disappointment and inconvenience this caused us was absolutely outrageous. We had done everything right — booked our accommodation, paid for it and planned our holiday — yet because of Sykes Cottages’ own booking error, we were the ones left to deal with the consequences.
I find it completely unacceptable that a company can make such a serious mistake and then simply say, “we’ll refund you”, as though that resolves everything.
Sykes Cottages have completely let us down. I would strongly urge anyone considering booking through them to think very carefully about whether they are prepared to be left without accommodation at the last minute because of an error on their part.
A holiday that should have been something to look forward to has instead caused enormous stress and disappointment and a lot of extra outlay.
Absolutely outrageous and completely unacceptable customer service.

Very comfortable apartment, which was very well equipped and very centrally placed for getting around Beverly to enjoy everything the town had to offer

The house was very clean weve been away on holidays many times in north wales & we,ve never had holiday home as clean & tidy as this house. Its a nice spacious 4 bedroom home with 2 seperate lounges, lovely garden- its a perfect family home to enjoy your holiday & the beach is 3 min walk!! We would defianetly go again!!
The host response very quick & is happy to help! Avi Mill

Lovely clean, bright, spacious accommodation. Faulty kettle replaced same day. Friendly owner.
Good position for exploring the Peak District.

Good location,good customer service and nice clean cottage but beds and bedding need improving.See you in the future.

The location was just beautiful and the house had everything we could wish for as a family of twelve.
Some of the fittings were a little worn but did not
detract from having a perfect holiday.

Very difficult to speak to a person. Says amendments can be done through the portal but in truth hardly any can be.
Not an agent I would choose to use again even if the property was great sadly.

Full details of the property, which was a nice little place, with excellent hosts.Away from the crowds.