Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... See more
Company replied
How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Leep Utilities
Good morning Kyle
Thank you for your feedback! We're glad to hear everything worked well for you and that Gemma was there to help when needed. We appreciate your support!
Have a great day!
Kelly
Muhammad was very helpful and kind
Muhammad was very helpful and kind.
thanks
13 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Sara
Thank you for your kind words! We’re delighted to hear that Muhammad was helpful and kind. We truly appreciate your feedback and hope to welcome you again soon!
Have agreat day!
Kelly
Nice experience
Very pleasant and polite lady customer service advisor delt with my billing query with professionalism and expediency.
13 October 2026
Unprompted review
Reply from Leep Utilities
Good afternoon David
Thank you for your lovely feedback. We’re delighted to hear that Lily handled your billing query professionally and efficiently. Your kind comments are greatly appreciated, and we’ll be sure to share them with the team.
Have a great evening!
Kelly
Lily
Lily
"I just wanted to leave a quick review to say a huge thank you to the lady who helped me today with my Bill. She went above and beyond to assist me — she listened, was so polite, and successfully helped me get my monthly payments lowered. It’s such a relief to have this sorted. Great customer service!"
12 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Reah
Thank you so much for your lovely review! We’re delighted to hear that you received such helpful and polite service from Lily and that we were able to help lower your monthly payments. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to the team. Thank you for choosing us! 😊
Have a great day!
Kelly
Phoned customer services and got…
Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving 4 instead of a 5 because water is so pricey.
8 October 2026
Unprompted review
Reply from Leep Utilities
Good morning John
Thank you for your lovely feedback! We’re delighted to hear that you got through to Gemma and received polite, efficient service. We’ll be sure to pass on your kind comments. We appreciate your feedback regarding the cost of water and understand your concerns. Thank you for taking the time to share your experience with us.
Have a great weekend!
Kelly
Reply from Leep Utilities
Good morning Moukthika
Thank you for your kind feedback! We’re pleased to hear that you had a nice experience and received the information you needed. We really appreciate you taking the time to share your experience with us!
Have a great day!
Kelly
Good customer service
Jade was very professional and kind. Good customer service. They answer the phone quickly and get the problem solved. Thankyou
7 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Annamaria
Thank you so much for your lovely review! We’re delighted to hear that Jade provided such professional and kind service, and that your issue was resolved quickly. We’ll be sure to share your kind words with her. Thank you for taking the time to leave us your feedback!
Have a great day!
Kelly
I had a problem with a meter reading…
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fantastic customer service. I highly recommend leap as a water company.
7 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Forster
hank you so much for your fantastic review! We’re delighted to hear that Noah was able to resolve the meter reading issue quickly and adjust your bill for you. We’ll be sure to pass on your kind feedback to him. It’s great to know you received the customer service you deserve, and we really appreciate your recommendation of Leep!
Have a great day!
Kelly
I had a great experience speaking with…
I had a great experience speaking with Gemma at Leep. She was friendly, professional and very helpful, with excellent customer service skills. Thank you, Gemma, for making the conversation so pleasant!
7 October 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience speaking with Gemma. We’ll be sure to share your lovely feedback with her. It’s wonderful to know that her friendly, professional and helpful approach made your experience so pleasant. Thank you for choosing Leep!
Have a great day!
Kelly
Not a long wait to speak to someone
Not a long wait to speak to someone. Very refreshing! Once through my query was answered very quickly.
This call was my first telephone contact with Leep. So far so good.
6 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Sue
Thank you for your great feedback! We’re pleased to hear you didn’t have to wait long and that your query was resolved quickly. It’s wonderful to know your first experience with Leep was a positive one. We really appreciate your support!
Have a great day!
Kelly
Many thanks to Ruhammad
Many thanks to Ruhammad with his helpful hand in solving my bill s problem. Ruhammad is very patient and professional in dealing with water bills problem. Thanks again
6 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Yim Li
Thank you so much for your kind words! We’re delighted to hear that Ruhammad was able to help resolve your water bill issue. We truly appreciate you recognising his patience and professionalism. We’ll be sure to pass your lovely feedback on to him. Thank you again for your support!
Have a great day!
Kelly
Reply from Leep Utilities
Good morning Osei
Thank you so much for your 5-star review! We truly appreciate your kind words and are delighted Sem could assist you. We look forward to helping you again in the future!
Have a great day!
Kelly
Had a chat with a lass called Gemma
Had a chat with a lass called Gemma . Challenged the level of direct debit . She explained the charges calmly , didn’t lose her cool. Did comparisons for similar family in the area turns out I was paying right amount. She did well.
2 October 2026
Unprompted review
Reply from Leep Utilities
Good morning Dav
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Gemma was able to calmly explain the charges, answer your questions, and provide comparisons to reassure you that your direct debit was set at the right level.
We’ll be sure to pass your kind comments on to Gemma. She’ll be really pleased to know that her patience and professionalism made a difference.
Have a great day!
Kelly
A Big thanks to Neil who resolved my…
A Big thanks to Neil who resolved my issue straight away.
30 September 2026
Unprompted review
Reply from Leep Utilities
Good morning Amar
Thank you so much for your kind review! We’re delighted to hear that Neil was able to resolve your issue straight away. We’ll be sure to pass on your thanks to him. 😊
Have a great day!
Kelly
Very professional service from Neil and…
Very professional service from Neil and helped with my queries
29 September 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sarpong
Thank you for your kind feedback! We’re delighted to hear that Neil provided professional service and was able to help with your queries. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Really great interaction
Really great interaction, let me explain everything without interrupting. Resolved the issue fairly quickly without staying on the line for a prolonged period.
28 September 2026
Unprompted review
Reply from Leep Utilities
Good evening George
Thank you so much for your kind feedback! We’re really pleased to hear that you felt listened to with Lily and that we were able to resolve your issue quickly and efficiently. We truly appreciate you taking the time to share your experience.
Have a great week!
Kelly
Mu telephone call was answered swiftly
My telephone call to Leap was answered immediately. My concern was answered swiftly. I was put at ease by Jade and an explanation was given which I accepted. Very good service from Leap.
28 September 2026
Unprompted review
Reply from Leep Utilities
Good evening
Thank you for your lovely feedback! We’re delighted to hear that your call was answered promptly and that Jade was able to put you at ease and provide a clear explanation. We’ll be sure to share your kind comments with Jade. Thank you for choosing Leap and for taking the time to share your experience.
Have a great week!
Kelly
Reply from Leep Utilities
Good morning Leo
Thank you for your kind words! We’re delighted to hear that Lily was helpful and polite. We’ll be sure to pass your lovely feedback on to her.
Have a great day!
Kelly
New water meter Customer…
Mike the telephone agent was extremely helpful. He was very knowledgeable and patient when asking questions, giving me a full explanation of the billing cycle and how to make payments.
25 September 2026
Unprompted review
Reply from Leep Utilities
Good morning Miss Em
Thank you so much for your kind feedback! We’re delighted to hear that Mike was helpful, knowledgeable, and patient in explaining your billing cycle and payment options. We’ll be sure to share your lovely comments with him. Thank you for choosing us!
Have a great day!
Kelly
Great service
Quick answer time. I spoke to Lily who was polite, helpful and understanding. She listened to me and agreed my reasonable request. Thank you.
25 September 2026
Unprompted review
Reply from Leep Utilities
Good morning Emma
Thank you for your lovely feedback! We’re pleased to hear that Lily was polite, helpful, and understanding, and that she took the time to listen and assist with your request. We’ll be sure to pass on your kind comments to her.
Have a great day!
Kelly
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