Swiss International Air Lines Reviews 

We paid extra for our seats, but did not get the seats - neither on the outward flight or the return flight. And Swiss Air will not return the money we paid for the specific seats.

Sharing my experiences on a 13 hrs Swiss Flight.

24.09.2025 Swiss flight LX123 from South Korea to Zurich, departed at 10:05. The flight was for over 13 hrs.

During the flight, prior to the meal, a menu was distributed to everyone, including the economy passengers. The MENU was good. It offers 2 food options to the passengers.

On the first meal, FA with a red hair, gave me my food. I was not given any choice. The FA put the meal on my stow away desk and stated enjoy. I asked her if I am not going to get a choice, she stated that they ran out of meat option and can only give pasta. She did not apologise for this and just left.

Snacks round. There were choices of vegetarian and meat sandwiches. I chose meat. I was given a sandwich by FA2 that has blond hair, but when I had a bite, it was frozen meat and cheese inside! I gave this back to the FA, to which she replaced with extremely cold meat sandwich.

Second Meal round. FA3 with blond hair has put a meal on my stowaway table. I was not given a choice again. I challenged the FA and stated that on the first meal, I was not given a choice. She stated that they do not give options on second meals.

After all the meals were served, there is a more senior FA walked pass my seat, carrying 3 big bowls of I can only assume as food, with coverings of green and silver foil. I can only assume that they are the food for the FA's.

I also observed that their flight / plane tracker on the screen is not working. You can only see the remaining time data, but the passengers will not know where you are in the world already.

If you will ask me if I had a good long haul flight, I will say No. If you will ask me if I will book Swiss Airlines again, I will say I will avoid it as much as I can!

1/5 stars*

I recently had the opportunity to fly SWISS business class from Singapore to Zurich, and unfortunately, my experience was a letdown. While SWISS has a reputation for excellent service, this flight fell short of expectations.

The check-in and boarding process was a bit chaotic at Singapore , but the lounge at Changi Airport was pleasant. However, once on board, the seat, although comfortable, felt dated and lacked the modern amenities I've come to expect from business class. The two seat configuration was very cramped and the lie-flat bed was narrow. There was no mattress and thus the seat while lying flat was uncomfortable.

The food, while tasty, was not particularly memorable, and the wine list was average.

The service, although almost friendly, was inattentive and functional. Our flight attendants seemed at times overwhelmed, and it took multiple requests to get what we required.

Considering the high price point of SWISS business class, I expected a more luxurious and seamless experience. For a long-haul flight like this, I would recommend exploring other business class options that offer more modern amenities and exceptional service.

We flew Qantas from Sydney to Singapore and the difference between the two experiences couldn’t have been more stark. The Qantas flight was seamless, the seating spacious and extremely comfortable and the food and service impeccable. SWISS have a long long way to go to catch up.

*Pros:* almost Friendly crew, decent food

*Cons:* Outdated uncomfortable cramped seating limited entertainment options, inattentive service

*Recommendation:* Consider alternative business class options like Qantas, Singapore Airlines, Qatar Airways and other Gulf carriers for a more luxurious experience.

Says you have a confirmed ticket and then says you are on waiting list! Never book. They say many airlines have this practice, but never book airlines with such practices.

I was eligible for recompensation for a delight flight; however, their every response was a lie, and I still didn't receive anything.
I lost 1200 euros because of their scam behavior.

My experience on flight LX0340 on August 31st was an absolute disgrace from start to finish. The so-called “cabin manager,” a tall man stationed in the business section, was shockingly rude, arrogant, and completely unprofessional.

I was forced to check in my extremely small carry-on, even though it was well within size limits. When I asked for a reasonable explanation, I was told it would be “unfair” to let me take it onboard. Meanwhile, countless other passengers walked right in with oversized backpacks and carry-ons far larger than mine — no problem at all. This selective enforcement is blatant hypocrisy and nothing short of abusive treatment.

This individual claimed to be the “cabin crew boss,” but what he truly lacks is even the most basic sense of respect, fairness, or customer service. Honestly, this airline operates worse than budget carriers like Ryanair or Wizz Air. At least with them, you expect no standards. Swiss pretends to be a premium airline, but the reality is they are cheap, cold, and utterly indifferent to their passengers.

The entire reason I travel with a carry-on is to avoid checked baggage damage and mishandling — something airlines like this are notorious for. To forcefully take my bag while letting others stroll on with bigger luggage is completely unfair, insulting, and unprofessional. And to tell me it’s about “fairness”? That’s laughable — it’s pure hypocrisy.

On top of that, this airline is plagued with constant delays and endless apologies that never lead to real solutions. They cancel flights regularly due to staff shortages, and it’s obvious they’re struggling financially. Instead of admitting their failures and treating customers with dignity, they double down with arrogance and contempt.

This experience was unacceptable, humiliating, and infuriating. Swiss should be ashamed to even call itself a premium airline. They have no class, no consistency, and no respect for paying customers.

Reservation number XMOUKH.
This was a flight from zurich to athens and back. Because i didn't takt the first flight as i had to travel at a different day, swiss cancelled the second flight, which was from athens to zurich. So, swiss punished me. Also swiss NEVER sent an e mail to inform me that the second flight was cancelled.
YOU SHOULD BE ASHAMED that you call yourself a swiss company.
I meed an official address to send my complain and ask for a refund for the flight that you cancelled and NEVER informed me about.

We purchased seats in Dec 2024 for a flight in August 2025 and were notified 24hrs. before Departure that our seats were cancelled? (probably because someone else paid more than we did) Business class service, food and Entertainment are atrocious, we were ignored and were not offered A Welcome Beverage, stewardesses are arrogant, unfriendly and didn't clear trays timely. Plane was filthy, trash in foot rests, leftover food below the seat. This was our first trip on Swissair and will be our last.

An outrageously bad experience travelling with Swiss Air!!! On 27. of july we travelled Nice-Zürich-Copenhagen and missed our connecting flight in Zürich due to delay caused by weather-conditions. We were waiting 3 chaotic hours from 22.15-1.30 at Transferdesk A along with hundreds other passengers in order to get rebooked and offered accommodation. It was repeatedly announced in the speaker by the staff, that we should book accommodation ourselves because they were understaffed, and that we should easily get the hotel- and airport-transfer-expenses refunded by sending the receipts to Swiss Air customer service. We got rebooked with a final delay of 22 hours, so we had to stay overnight. Now Swiss Air Customer service refuse to refund anything even after a long correspondence and documentation stating that they are legally obliged to make the refunds. Ridiculous! Shame on Swiss Air🤯

I, as a young solo flyer 100% recommend Swiss Air. Me and my friend travelled to Spain to visit our other friend, we booked the cheapest flights as we are both 18 so flew from Denmark with a stopover in switzerland. On all 4 flights total flying there and back all crew was delightful! You get complimentary water and chocolate on board and they made up time for the slight delay we had for one of the flights and we arrived at our final destination on time ! Any worries or concerns was answered by the wonderful staff. My friend who i was flying with is terrified of flying wasn’t originally placed next to me but after explaining the situation they moved us both so i could be next to her on the flight. 10/10 service

I flew from Tirana to Paris via Zurich with SWISS on May 11th, 2025 (booking under one PNR). Our initial flight (LX1443) was delayed, causing us to miss our connection and arrive in Paris more than 4 hours late. Despite being operated by a European carrier, SWISS has refused any compensation, wrongly claiming Regulation (EC) 261/2004 doesn’t apply to departures outside the EU.

During the delay, we received no assistance whatsoever—no refreshments, no updates, and certainly no support for traveling with a young child. After two formal letters citing Sturgeon (C-402/07 & C-432/07) and Folkerts (C-11/11), SWISS still refuses to pay the €250 per passenger (€750 total).

I’m disappointed by SWISS’s blatant disregard for EU passenger rights and their complete lack of customer care. I urge anyone considering SWISS to think twice: if something goes wrong, you won’t get support, and you’ll have to fight tooth and nail just to receive what you’re legally owed.

Really attentive service, great check in experience, I did fly business class, the food was very good and the flight attendants really looked after me,especially due to being a nervous flyer. I didn’t see any issues whatsoever with the airline and will definitely fly with them again.

I had a delayed flight with United, so I asked them to move me - last minute - to a Swiss Airlines flight.
My luggage got lost, as they didn't have time to move to the plane on time.
Swiss Airlines organised the luggage to be where I asked 2 days later. Impeccable service.

I booked a flight with this airline over 12 months ago costing me £360.00
They cancelled the flight and under European aviation law have an obligation to provide an alternative or refund my fare.
They offered an alternative that made a 3 hour flight direct 9 hours with multiple changes which wasn't convenient.
The airline agent offered a full refund but ONLY to the credit card originally booked and paid for the original flight with stating 'the system says it has to refunded onto the original card your flights were booked on there is no other way of issuing you a refund'
That card was stolen 6 months ago and no longer exists.
After many emails, calls and even registered letters to the CEO, CTO, COO directly at head office (all of which ignored my letter), " months on and no resolution or attempt to refund me flights £360.00

This is a breach of the aviation authorities code of conduct but everyone at Lufhansa seems to be ignoring a simple request blaming 'the system says it has to refunded onto the original card your flights were booked on there is no other way of issuing you a refund'

Apart from a short delay at Geneva airport we had really good flights from Heathrow to Geneva return. We had the same cabin steward on both flights and he was particularly friendly, professional and good fun. This was flight LX348 from Geneva to London Heathrow.

Rejected “personal item” bag despite being within measurements. Refused even after I showed them the requisite measurements listed on their website and brought out tape measure to show them. Ines, who identified herself as the flight supervisor, and her assistant, Danna, insisted despite me telling them I needed to get off plane quickly for a meeting and would be late for my meeting if I had to wait for my bag. Not just bad customer service but cruel.

On 2 June 2025, flight LX1090 (Geneva–Berlin) was cancelled with the vague explanation of “thunderstorms.”

However, other airlines (including easyJet) operated flights on the same route during the same timeframe without disruption. This seriously undermines SWISS's claim of “extraordinary circumstances.”

SWISS has:
- refused to pay the standard EC261 compensation despite almost 24-hour delay,
- refused to reimburse meal and drinking water expenses during the extended wait,
- only reimbursed €16.20 for hotel transport,
- failed to provide any meteorological documentation or operational records to justify the cancellation, as required under Article 5(3) of EC261 and confirmed by EU case law (Wallentin-Hermann, C-549/07).

Customer service responded with a generic denial and no verifiable evidence.

A formal complaint is being prepared for submission to the Luftfahrt-Bundesamt (Germany) and FOCA (Switzerland). SWISS’s disregard for legal obligations and passenger rights is unacceptable.

Case-No: 2506-LX-05300

Delayed flight for over five hours, missed connection. Connection re booked for later and that was delayed - both Swiss Air flights. They said we could claim compensation - absolutely no way of contacting Swiss Air, all the numbers not valid and emails bounce back. Tried the chat and was in a que with 92 in front on me and it didn’t change so I gave up. Filled the form in on their web site but it will not accept our flight numbers.

Flights booked through Lastminute.com and the only contact details they could give me for Swiss Air was a London phone number which was answered by Bulgarian Airlines.

Whilst the actual flights and planes are pretty good, don’t EVER get a connecting flight with this airline - they often don’t fly on time and worse still there is literally no communication or support to get connecting flights when delayed. Our recent experience from Athens to London Heathrow via Zurich was the worst. Our flight was delayed by almost two hours, meaning we would have only 25 minutes to get our connecting flight (with a trip through passport control as non EU) and yet the flight crew could not prioritise us getting off the plane or send any info to the connecting flight about our delay - in fact they couldn’t give us any info. We ran through Zurich airport, which also included a shuttle service as it was the other end of the airport, were held up at passport control for no good reason and as we got to our gate with 3 minutes to spare there was no info telling us that we needed to get a further stamp at a random pop up kiosk, so we were sent to get that by an abrupt and unsympathetic ground attendant - and whilst we were queuing a Swiss air representative brought a family who pushed in front of us and when I questioned it, she just said she’d been asked to assist them as they were late for a connecting flight!!! When I got finally back to the gate and tried to explain my frustrations and concerns, I was simply met with - fill out a feedback form on our website. When I persisted in my annoyance I was passed to someone more senior who just said the same. I asked whether our luggage would have made it and they shrugged and said they couldn’t be sure.
It’s a real shame as the flights themselves and the cabin crew were very helpful and pleasant; however, they equally couldn’t tell us our luggage had made it. The irony was they clearly didn’t know to direct us to the app - as we discovered not long after the app informed us our luggage was safely checked in as on the flight with us.
I’ll think twice before booking again with Swiss.

Due to a series of unfortunate events I took 28 hours to travel on 2 flights from Dubrovnik, via Zurich to Newquay in Cornwall. I understand the separate incidents were beyond Swiss Air control but take huge issue with the complete lack of support, presence or advice during a very long day. We were returned to Zurich and dumped with no advice about new flight other than a time next day. We had to book own hotel, food etc. The only help was apparently at the 'transfer desk' where the queue to speak to someone was over an hour. Why oh why is there no customer support desk. Terrible experience, will avoid in future.