Swarovski Reviews 

Never shop again, £15 for delivery on a specific day, but unable to deliver. The customer care team ignore your emails and calls.
I will not recommend shopping with them. Void.

I now own two rings and two bracelets from Swarovski, and I recently made my first online order a few days ago. The package was dispatched quickly, and the jewelry was absolutely stunning, just as it appeared on their website.
That said, the prices are definitely on the higher side. While my older pieces are beautiful and elevate any outfit, I’ve noticed that their quality doesn’t quite match the price tag. For instance, the bracelet I’ve had for a year and a half has lost a crystal, and the remaining gemstones have dulled, even though I've never exposed them to water. On the bright side, the metal hasn’t tarnished, which I suppose is to be expected given the cost.
Despite these issues, I'm giving it four stars. The beauty of the jewelry is truly remarkable, I've never owned anything quite so gorgeous before, though I have to be extra careful with it.

My Beloved matrix tennis bracelet was lost yesterday.. I believe this was due to the terrible clasp on the bracelet.
I was already worried that the clasp would break/ come loose after reading many negative reviews on here regarding said clasp. I did not listen as the bracelet was lovely and so sparkly so I bought it anyway. After only worn a handful of times, the bracelet has come off and now lost. I am devastated as not a cheap purchase.

Same as the rest of the reviewers!
Unfortunately my daughters beautiful tennis braclet costing £175 clasp spring broke.
We were told to take to our local store, 20 miles away. We did they said it’s a known fault but unfortunately they were unable to repair or replace in store and to try online.
I started the online process in June now mid August we still have no resolution.
Meaning my daughter has not had her bracelet at all through the summer.
The website gives them 48 hours to reply, they use it to the max and ask for photos, returned item all of which I did immediately at my own expense £10 next day tracked delivery.
They said they hadn’t had confirmation from their warehouse so I sent confirmation from Royal Mail it had been signed for over 2 weeks ago.
I ring and email and they just keep saying the warehouse is yet to confirm receipt even with the evidence of receipt.
Had a similarly priced item break from Pandora - immediate replacement in store.

I can't understand all these negative comments as every single item I have bought has been amazing 😍 the staff at Gretna go above and beyond to make sure you get the best Customer Service anyone could ask for. Keep up the great work I'll see you all soon.
Sharon Watson ❤️

I brought a silver necklace a couple of weeks ago wearing a couple of times, as this kept making my neck black. Went to the shop I bought it from and they said to buy a cleaning cloth which I did. This necklace cost me a lot of money. And now I cannot wear it at all this is making my neck red and sore

Certainly didnt arrive when they said to expect it by..and the gift bag that I paid good money to buy was useless..much too small..live and learn.

My partner purchased a lovely bracelet last Christmas for me. I loved it so much I kept it on! I thought that would be ok. It broke where the chain attaches. My partner took it to a shop but they were not interested one jot. I then emailed head office and sent proof of purchase as requested and photos. The response was it was normal wear and tear or not enough care taken during wear. It's not even a year old for goodness sake and cost almost £100! I expected a repair at the very least. Disgraceful service and we will not be buying anymore jewellery.

Express delivery fee of £15, delivery scheduled for the last day of the advertised window, and yet the parcel is not here (long after the alleged delivery slot) and of course customer service has gone home for the day.

Gunwharf Quays Swarovski in Portsmouth. Rude staff. Dirty jewelery boxes. Avoid this place. We drove here to buy a gift for my wife and her friend. When we entered the store it was empty, two young female staff ignored us and chatted away even when we got closer browsing and looking through the displays. We found what we liked so I approached the counter to ask if my wife could try the necklace on. Tryna, the staff took out a box that was covered dark black dust, at first I thought it was some decorative pattern but when I touched it my fingers where dirty from black settlement. I said " maybe you could wipe the box first" to which she replied "I will get you a different box". But she didn't, I think she couldn't find it so she opened it as it was, removed the necklace and in the proccess with her now dirty fingers transferred all the dirt onto the necklace. I said exactly that and she started smirking then said "If you don't like it, you can go somewhere else". I asked for the manager, she apologised and served us. We spent £449 but left discusted by atrocious service. There are better Swarovski's stores out there so avoid this one.

I went into to Swarovski Braehead in Glasgow last Monday distraught as I’d broken my beloved necklace I’d had for at least 10 years, which I wear 5 days out of 7 to ask for a repair which they don’t do anymore😞but the lovely Lucy had a look at it and managed to join to bigger lengthening /shortening links, it made it slightly shorter bit I was delighted. I have many pieces of Swarovski jewellery and I love it I treat myself every so often and will be back Lucy thank you so much for your help!
Swarovski bring back repairs please!!

Zero stars if possible. I bought the matrix tennis bracelet, after a couple of months of wearing it the closing became loose. After visiting multiple stores the bracelet was finally replaced. The same thing happened to the new replacement bracelet, this time the bracelet got lost due to the fault. Don’t buy this product it’s a waste of your money. The customer service is very poor. I won’t be buying from them again.

Ordered online for collection from store, paid for wrapping and gift bag , bag was dirty , old used one , even the store didn’t have any bag to swap , staff was not polite, giving me side eye , i went there saying hiii and smiling, they didn’t even smile and say hi

I bought a watch some years ago and the strap had become unglued. I assumed there would be no issue getting a strap. I was wrong. They put on a strap that can only be gotten from Swarovski and is now no longer available
which means I can't wear the watch. I did get responses from customer services, but could do nothing for me. Don't buy their watches unless it has a normal strap. The watch straps are of poor quality

I bought a bracelet for my graduation last year and I placed an order in February, never got the package and it was send but it was never delivered. After three months of waiting i emailed the customer service and they said my package was missing and that they wont do anything for help, and i asked for a refund and they said they would only refund 10% or something which was insane.! I was serious about getting a full refund which they kept denying and said eventually that they would refund 70%. I negotiated again for 80% and never got a reply and obviously never the refund.

I was a student back then and it was my graduation wish to wear a Swarovski bracelet but never got the chance to. I ordered it from Swarovski Bulgaria website.

Lost my complete interest and trust in the entire company and would never ever recommend anyone to buy from here.

This is a multimillion business and they can obviously refund a bracelet that was like 90€. But they didnt and made me take responsibility for the lost package.

Horrible just horrible.!!

I am trying desperately hard to get hold of customer service because I have an issue with a gift card. No one is answering the phone (been on hold for an hour). No one is answering emails. Chat doesn’t work. Wanted to get something before the big sale ends

Having come back from holiday I found my Swarovski necklaces tided in knots !! I tried for 5 hours at home with no luck !! I took them to Swarovski Livingston, West Lothian, Almonvale Centre and the staff were amazing. Leona, Paula were very pleasant and helpful. But Sophie was the ultimite star. She took an hour to untangle this most hideous mess and it all came with wonderful smiles from all the staff. I give these girls 100% for the best customer service and experience. Well done ladies.

Paid for gift wrapping and a card, item came with a crumpled up bag, a blank gift card and a half tied bow with blood stains on it. After contacting them, they arranged for someone to come collect my item. Spent all day at home waiting and no one turned up. Sent 3 further emails and still no reply. I am now getting in contact with trading standards and letting them handle this. Let me repeat myself… The gift wrapping came with “BLOOD STAINS” on it!!

Paid for personal gift card & bag with my order, received a blank card & gift bag was half the size of the jewellery box, messaged and received no reply. Won’t ever order from them again, very poor service!

Bought neckless with shells and after few years of wearing it the chain change colour to brown and both shells also got brown - been refused to exchange for new one in shop due to lack of receipt. Who's keeping neckless receipt for years!!!!!!!!