Survival Depot Ltd Reviews 

387
•
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service they couldn't care less! product shipped from some backwater in China & never arrived No regibd given! company full of BS just a disaster! spend your money somewhere else... See more

Rated 1 out of 5 stars

Paid £8.99 for a Tec Accessories P7 Suspension Clip as part of a larger order (Order No 20232) which I never received. Instead they sent a cheap flimsy key chain with a shopping kart token branded w... See more

Rated 1 out of 5 stars

Trying to return item as it is not as described and pictures were misleading. Seller won't return emails or confirm return address. Tried two different email addresses featured on website no reply! Th... See more

Rated 4 out of 5 stars

Products have arrived in 10 days, not bad, and were exactly what I had ordered. Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Survival Depot Ltd www.survivaldepot.co.uk Based in United Kingdom, London


Contact info

1.7

Bad

TrustScore 1.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(387)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer

First time buyer. Ordered and received within the same working week.....they even included a small gift. I will be using again in the near future.

Perfectly happy with company.

17 November 2017
Unprompted review
Rated 5 out of 5 stars

Good first purchase, will use again

Despite knowing about this site for a very long time this was my first purchase.

Pre Sales info was prompt and after ordering my item came quickly with no issues.

Recommended :-)

15 November 2017
Unprompted review
Rated 4 out of 5 stars

Products OK, customer care inexistent

Products have arrived in 10 days, not bad, and were exactly what I had ordered.
Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about shipping (I chose recorded mail so maybe there was a tracking number). Maybe in case of problems they reply, who knows.
I'm not sure if I'm going in future to buy from a merchant who doesn't reply to message.

13 November 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Items all as described, reasonably quick delivery, no problems.

11 November 2017
Unprompted review
Rated 1 out of 5 stars

Terrible customer service!

Paid for 1st class delivery however my order took 4 days to get to me! Emailed the company three times now asking for a refund of the delivery charge (standard delivery 3-5 days is free) but have still not had a response. Terrible customer service and despite the item being cheaper than other sites I will not use them again!

11 November 2017
Unprompted review
Rated 1 out of 5 stars

Good place to get hosed.

Ordered 2 flashlights got a bonus discount too. No shipping info sent , no tracking # they just showed up. Sent them 3 emails about it , no response and they don't answer the phone either. Then I happened to look on eBay found the identical flashlights with kits and free shipping from the same Ontario , Ca. warehouse they use for 1/2 of what I paid. Their ad says beware of imitations , I guess they're talking about themselves. Ad also says co. is veteran owned , makes me wonder which side they were on! Do some shopping first so you don't get ripped off.

11 November 2017
Unprompted review
Rated 2 out of 5 stars

Bad experience

On November 2, I made an order at survivaldepot.co.uk. A few days later they gave me the shipment tracking code. Checking out the shipment results that it was delivered to Spain but I live in Italy and have not received anything yet. I have sent many emails to the seller for clarification but I have no answer. If the seller will contact me as soon as possible and solve the problem I will change the evaluation.
UPDATE: Only after that I started a dispute with Paypal the seller sent me a e-mail with a new tracking number and saying that he don't received any other e-mail, so why he sent another tracking number??? At the end the item is arrived and it is funtional, but the behavior of the seller has been not professional and without respect for the buyer.
I hope he will behave better in the future

9 November 2017
Unprompted review
Rated 5 out of 5 stars

Item and customer service both excellent

Item exactly as expected, high quality and very effective. Customer service from Survival Depot was excellent, their price for my item the lowest I could find and delivery very fast. I will definitely use them again.

9 November 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look