Superlec Direct Reviews 14,088

Good service, quality product, very happy

Poor service. Items not posted for over a week and that's after I contacted them to ask for an update. Still waiting after 10 days.
Extremely poor communication, as in nothing other than an invoice.

very pleased with the service , best price good delivery

Good prices, good choice generaly the first place I go to get supplies as they have it all in one place.

Good price for product

Didn't despatch same day despite being ordered at 0845hrs. Phoned the next day to find out what was going on. Told that I am "chasing way to early" as it could take 3-5 days. When questioned about if the item had actually been despatched, the customer service rep lied to me saying it had been despatched when in fact the order was not processed until 0315hrs the following day. (Based on when DPD recorded the consignment as "We've received your order details, but have not yet received your parcel").
The item did arrive the following day, but I am afraid the likelihood of me using Superlec again is now very low when taking into account the poor customer service. If you had actually despatched the same day, DPD would have delivered the next day, but instead you lied to me and lost a customer!

Selling items out of stock and then being sent my order short and late. Informed them and they don't seem bothered. Previous orders have been spot on but not this time. Gave them a chance to correct their error hence this review.

Since originally writing this review Superlec direct have made this good without communicating this to me, the missing items arrived today 8th May 2026.

The prices were competitive, but cheaper than Screwfix/Toolstation.
Also delivery of parts was super fast so would definitely shop here again.

Very good prices and super speedy delivery. Well wrapped too. 5*

Great prices, well packaged with fast delivery.

I purchased the Collingwood downlights from Superlec and was initially contacted the same week to say they were awaiting stock, which was expected to arrive the following Wednesday — exactly one week from our conversation. Based on that update, I was happy to wait.

However, after receiving no dispatch confirmation or further communication, I contacted the company myself only to be told that the downlights would now not be available until July at the earliest.

What I find most disappointing is not just the delay itself, but the complete lack of communication. A delay of a few days is understandable, but a delay of nearly two months without any proactive update to the customer is unacceptable. At no point did anyone contact me to explain the situation or offer any alternatives.

I’m not sure what level of customer service Superlec normally aims to provide, but this experience has been extremely poor and frustrating from start to finish. Customers should not have to chase for basic information regarding orders they have already paid for.

Unfortunately, based on this experience, I will not be purchasing from Superlec again and would not recommend them to others.

Took a long time to arrive, but other than that all was OK.

My delivery was arranged as requested, excellent service. Material costs were really competitive along with the super delivery it was a no brainer.

Good price quick delivery no hassle.
Sorted 👍

Not the best first time shopping experience with Superlec direct.
My Order arrived within two days, great! but order was wrong (sent polished chrome sockets/switches instead of satin chrome).
Had to chase them up after a few days and not hearing any updates, superlec apologised and said that they likely had been waiting on stock but I was not told this at the time!
The replacement (swap of items) finally arrived today, a week after my initial complaint, however, this order again was not correct, short of one switch but they sent an extra socket.
Credit due to the person I spoke to today who apologised (again) and promised to send out the missing switch.
Meanwhile I’ve sourced a switch locally to get the job finished as it will likely be early next week before the missing switch arrives.
Maybe just my bad luck this time but I (and my customers) can’t afford to wait days for returned/wrong orders.
Ah well, back to CEF it is.

Multiple Missed Deliveries by DX said they tried to deliver when they clearly hadn't been sat in my office all day waiting for materials that I needed for tomorrow And they've sent me a message saying that sorry they missed us

Paid £5 for uk delivery - still not arrived over a week later.
Courier company unable to find address- every other courier company have had no problems at all.
Had to send ‘what 3 words’ to courier company and still not delivered.
Useless and very poor service.