Really helpful knowledgable staff who knew stock in store but also alternatives available on the website, which i ordered in store and had delivered directly to home. Was served by Imogen and she was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got my recent purchase during a sale. Item I bought was almost 50% less than original price, quality jacket at a bargain price. The shop is well laid out, but could do with a bit more lighting, it ma... See more
November 6th - 2.30pm Metro centre store Lovely young lad assisted me with with different sizes when I was in the changing room also at the til.There was lovely lady with long dark hair was incredib... See more
Company replied
Bought a long coat online and they delivered when they said quality was amazing and keeps me lovely and warm, very easy website to order off too
Company details
About Superdry - Metro
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 9/9A Red Mall, Lower Central, NE11 9YG, Gateshead, United Kingdom
- 01914 601724
4.7
Excellent
111 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful knowledgable staff who…
Really helpful knowledgable staff who knew stock in store but also alternatives available on the website, which i ordered in store and had delivered directly to home. Was served by Imogen and she was super helpful.
18 December 2023
Got my recent purchase during a sale
Got my recent purchase during a sale. Item I bought was almost 50% less than original price, quality jacket at a bargain price.
The shop is well laid out, but could do with a bit more lighting, it makes it difficult to see colours properly when they store is quite dark.
21 December 2023
The service was good from the girl
13 December 2023
My order got delivered to store next…
My order got delivered to store next day and it was the quality l thought it would be
5 December 2023
Shop lady was very helpful and nice
5 December 2023
Great service very quick delivery of 2…
Great service very quick delivery of 2 items. Needed to return one item which I did in shop , which was so easy got a refund the very next day.
28 November 2023
Bought a long coat online and they…
Bought a long coat online and they delivered when they said quality was amazing and keeps me lovely and warm, very easy website to order off too
30 November 2023
Happy shopper.
Shop ordered online for me, as there was no stock available. Arrived promptly free of charge, with no problems.
26 November 2023
Order was completed on time and…
Order was completed on time and delivery was seem less.Return procedure was the best and easiest l have ever experienced, cannot fault this company!!
22 November 2023
Great coat
Great coat, ordered to collect from store. Staff lovely and helpful. Very happy
17 November 2023
Good quality clothing
Good quality clothing just wish they would make longer jumpers like you used to.
22 November 2023
Great customer service
Great customer service . Easy access to making order instore. Quick delivery.
14 November 2023
Bought 3/4 coat
Bought 3/4 coat. Staff member very helpful. Went out of her way to see if specific colour and size was in stock. Gave tips on best way to save on delivery cost. Ordered there and then.
The whole process was stress free and easy.
Arrived in two days.
Love the coat. Stylish, lovely fit (true to size) and warm. Plenty of pockets. Very happy.
1 November 2023
Great jackets and great service from…
Great jackets and great service from the metro centre staff
17 November 2023
Cracking service, awful lighting.
Always helpful and pleasant staff on hand, just need to sort out their terrible lighting, absolutely awful.
30 October 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
November 6th metro centre
November 6th - 2.30pm
Metro centre store
Lovely young lad assisted me with with different sizes when I was in the changing room also at the til.There was lovely lady with long dark hair was incredibly helpful too when picking up my online orders both very joyful, friendly and put a huge smile on my face. I will be back. Fabulous customer service these members of staff are a huge asset to your store.
26 October 2023
Reply from Superdry - Metro
Hi, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks again for the review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Kind regards, Superdry Care
Smooth process
Easy to order, good communication for collection. Easy and friendly collection from shop.
Coat was well packaged. Good quality coat, nicely finished, daughter loves it
29 October 2023
Reply from Superdry - Metro
Hi Victoria,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.