I popped into Superdry in Hull to return an item bought on line. The assistants were very friendly and helpful, they helped me find an alternative and discussed products that are simular and asked det... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time I've purchased anything from here very pleased with placing my order on line and buying a coat in store. Staff very helpful and professional. My son buys all his clothes from superdry g... See more
I have already emailed my customer feedback in and had no response. Overall view no interest or ownership of online orders at the Hull store. Tracking details for order suggested it had been sen... See more
At age 69 my first experience of Superdry was in Hull. Sales lady knew her stock well and showed several choices. My size ( need to go up a size in this brand) out of stock but lady found items on com... See more
Company details
About Superdry - Hull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
3, St Stephen's Centre, HU2 8LN, Hull, United Kingdom
- 01482 224015
4.7
Excellent
167 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
I popped into Superdry in Hull to return an item bought on line. The assistants were very friendly and helpful, they helped me find an alternative and discussed products that are simular and asked details to make sure they recommended items that would suit me. The returns process was fuss free and I would use superdry again because of the quality of service and products.
10 April 2026
Staff at the Hull branch were super…
Staff at the Hull branch were super helpful and very caring and professional , excellent customer service thank you
25 February 2026
As usual great quality and fit is true…
As usual great quality and fit is true to size
1 February 2026
Haven’t received my gift card refund…
Haven’t received my gift card refund and can’t even get in touch with live chat
6 January 2026
Been buying Superdry clothing for 20…
Been buying Superdry clothing for 20 years now. Some pepole say a little expensive, but I say, " you only get what you pay for"! All their clothing is well made and the colours stay forever and don't seem to wash out.
Overall, great clothes that are made really well.
10 January 2026
Staff very helpful & polite
Staff very helpful & polite. The size I wanted in the colour I wanted wasn’t available in the shop so staff ordered it on line to be delivered to the shop & e-mailed me when it arrived within 5 days. I am very happy with my purchase & the friendly service.
20 December 2025
Had to change t-shirt twice no bother…
Had to change t-shirt twice no bother very helpful friendly staff.
31 December 2025
Great customer service
21 December 2025
It arrived on time and is good with my…
It arrived on time and is good with my purchases
3 November 2025
Brilliant service, including refund.
Unfortunately, partner thought the denim was too lightweight. However, local shop staff were brilliant about arranging a refund, which has already landed in my account.
Top marks !!
28 September 2025
Helpful staff
We bought and ordered a jacket in the Hull shop for home delivery
The staff were amazing, very helpful. First class service
Well done Superdry
8 September 2025
Returns without receipt
I had to return some unwanted items, but had lost my receipt - Store assistant was extremely helpful and polite, and processed my refund (to a store card) quickly and efficiently.
26 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.