The only best Service out there for shipping from China to anywhere in the world Never been seized and everything is tax-free You can get stuff to the UK within 14 days Customer Service acc... See more
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Review summary
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Reviews shaping this summary
Superbuy is a great and easy way to get your hands on items from China. They’ve helped me pre-order merchandise I otherwise wouldn’t be able to buy (either because international shops don’t have t... See more
I love SuperBuy, they’re the most reliable way to shop for items that usually wouldn’t be able to be done. I use SuperBuy a lot to buy things from TaoBao. As someone from the UK, I can’t purchase item... See more
Have been using Superbuy for a very long time now. Always very helpful and support is amazingly fast even though I'm on the other side of the world and there is quite a time difference. Never had any... See more
Company details
Written by the company
Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!
Contact info
China
- www.superbuy.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great shipping company only downside is…
Great shipping company only downside is the shipping is estimated only when its shipped you know exactly how much it was but they will refund the extra onto your balance.
25 April 2026
Unprompted review
My package was missing an item and…
My package was missing an item and another item was damaged, not only they didn’t refund, I had to add money out of my pocket to the account as they was fearing there would be a chargeback. After years of using superbuy I’m just done with their bs and lack of accountability. Well and also stealing money from its customers.
23 April 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
We are deeply sorry to hear about the missing and damaged items in your package. As a long-term Superbuy user, you deserve a much better service experience than this. We also sincerely apologize for the frustration caused by the account balance issue related to "chargeback" concerns—this is certainly not the level of service we strive to provide.
We genuinely want to make things right. Could you please provide your Order ID (DO number) or Superbuy username? We will immediately escalate your case to our senior management team to re-review the rejected refund and investigate why your case was handled this way in the first place.
Best regards,
The Superbuy Team
if I could give zero stars I…
if I could give zero stars I would..total scam!! Ordered something transaction cleared and I NEVER received my product. Emailed them several times got an auto response saying order on the way allow 10 business to receive.
Original order placed 3/6 6 weeks ago and still waiting....What a joke...
6 March 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
We sincerely apologize for the significant delay and the frustration of only receiving automated responses. Waiting six weeks without a clear update is unacceptable, and we fully understand why you are so upset.
We want to assure you that we are a legitimate service and we are fully committed to locating your package. To resolve this situation immediately, could you please provide your Order/Parcel ID (DO or PN number) or your Superbuy username?
Once we have this information, we will assign a dedicated specialist to manually investigate the status with the carrier. We will provide you with a definitive update and a solution as quickly as possible. We are determined to find your package and fix this for you.
Best regards,
The Superbuy Team
Shoutout Tommy and the Reddit team!
Amazing experience. Lighting fast shipping and communicative staff. Special thanks to Tommy from Reddit, he helped out a lot (@TommySuperbuy on the Reddit app). Shoutout to the Reddit staff as well! Thank you guys.
31 March 2026
Unprompted review
Shop as an international and buy as a local.
Have been using Superbuy for a very long time now. Always very helpful and support is amazingly fast even though I'm on the other side of the world and there is quite a time difference. Never had any issue with the top packaging or the transport. 100% advise to anyone ordering from China.
27 March 2026
Unprompted review
Not a correct webside
I have wrote this information more than one week ago.
Scam site!
We have accepted the offer, prepay it, and after that we have got two addtitonal cost request from "Superbuy" for delivery. This is completely unacceptable.
They even charge a fee for refunds. I think it's a scam site—watch out!
You can read their response too—they say they’re very sorry, and that the extra cost might be due to the difference in weight.
I ordered two sweaters, and the shipping cost went up 50 times! Do you think that’s normal?
I asked for a refund, and they still haven’t sent it!
They asked for the order number. They can see everything in their system if they want to. They just don’t want to!
I still say: don’t use this scam site!
21 March 2026
Unprompted review
Reply from Superbuy Shopping
Dear Valued Customer,
Hello!
We are very sorry for the poor shopping experience you have had. We have received your feedback on the platform and would like to express our sincerest apologies for the frustration caused by the significant shipping fee fluctuations and the delay in your refund process.
Regarding the issues you raised, we would like to provide the following explanations and work toward a swift resolution:
Regarding the shipping cost variation: A 50-fold increase in shipping costs is indeed an extremely rare occurrence. Typically, shipping fees are calculated based on the actual weight or the volumetric weight of the package. Such a massive discrepancy for just two sweaters may be due to a system weighing error or a miscalculation of dimensions. We would like to re-verify the original data of your package immediately.
Regarding the order number: As you correctly pointed out, we do have access to our internal system. However, to ensure that we are cross-referencing the exact package without any margin for error, and to safeguard your account’s financial security, we still require your specific order number. This allows us to lock the disputed transaction and prevent any further operational oversights.
Please provide us with your order number or attach a relevant screenshot in your reply. I will personally report this case to our management team to prioritize a final solution for you.
We fully realize that once trust is damaged, it is difficult to restore, but we truly hope for the opportunity to make things right. We look forward to hearing from you.
Best regards,
Superbuy Team
good stuff
love buying from superbuy but if it had other payments for other countries
20 September 2025
Unprompted review
Loyal Superbuy user
Loyal Superbuy user. Normally, their packaging, photos, and consolidation are solid.
I paid for shipping immediately, expecting my parcel to ship before the Chinese New Year holidays. Instead, it’s been sitting in their warehouse for over a month with no movement, no updates, and no communication. The company has effectively shut down commerce and left customers like me without service. This is completely unacceptable and has destroyed my trust.
I will not be using Superbuy ever again.
1 star — long-term reliability is gone while warehouse delays, lack of transparency, and unresponsive service continue.
25 February 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
Thank you for your feedback and for your long-term trust in Superbuy.
We sincerely apologize for the delay. Please kindly understand that our platform services, including warehouse operations, were temporarily suspended during the Chinese New Year holidays. We processed and shipped your parcel immediately as soon as our team returned to work.
While we did publish notices regarding the holiday shutdown on our platform, we apologize if this information was missed. We kindly suggest keeping an eye on platform notifications in the future. However, we take your feedback seriously and will further optimize our reminder functions to ensure these important alerts are more visible to avoid similar misunderstandings.
If you have any outstanding issues, please feel free to contact our customer service team at any time. We will do our utmost to resolve them for you.
Sincerely,
Superbuy Team
Professional, Quick Handling and Smooth Refund
I recently submitted a purchase request through Superbuy for an item listed on Shopee Taiwan. The request was handled quickly, professionally, and with great accuracy.
Everything was processed smoothly, and the communication was clear throughout the process.
Only afterwards did I discover that Superbuy does not operate as a shopping agent for Taiwan, but exclusively for China. Because of this, I had to cancel my order.
The cancellation was handled perfectly.
Within 48 hours, the full amount I had paid was refunded directly back to my original payment method — no delays, no complications.
Even though I couldn’t complete my purchase through them, the way they handled my request and refund showed a high level of professionalism and reliability.
Highly recommended!
23 February 2026
Unprompted review
I do not recommend buying form Superbuy…
I do not recommend buying form Superbuy I bought AirPods it saying order pending for 3 days now I cnacled the product and the money went to my balcance I withdraw it into my account and I have not received it
18 February 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
I apologize for the delay and the inconvenience regarding your refund.
Could you please provide your Order No.? We need to verify the status of your transaction and will provide you with the corresponding after-sales service to ensure your issue is resolved.
We value your feedback and suggestion. We are currently actively planning and upgrading our system to provide a better and more efficient user experience in the future.
Regarding your funds: Please double-check your account. You can withdraw the money to your original account by navigating to "Me" -> "My Balance" -> "Withdraw" on our platform.
Please send us your order details so we can help you track the funds immediately.
Sincerely,
Superbuy Team
Shipping is excessively expensive; they only have two shipping options!!
I read up on Superbuy before making some purchases. Everything seemed great, and the service fees seemed fair and reasonable. However, when I wanted my products shipped, they only offered UPS and DHL. Furthermore, instead of packing the items before shipping, they charged me an exorbitant estimate, and when I received the packages, they indicated I still owed $24! I feel scammed! Nowhere on their website does it state that they only offer those two shipping methods for addresses in Hong Kong; otherwise, I wouldn't have chosen Superbuy. I feel like I'm being robbed. The organization is terrible. How is it possible that they only offer those shipping options? It's ridiculous to pay double or triple what the items cost me. I don't recommend them. If you have the opportunity to buy from them, don't!
10 January 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
I sincerely apologize for the frustration and distress this experience has caused you. It is never our intention to make our customers feel misled or overcharged, and I am very sorry we let you down.
Regarding your feedback:
Transparency: We take your feedback regarding the lack of prior notification about shipping restrictions to Hong Kong very seriously. We will forward this to our product team to further optimize our website prompts and instructions, ensuring all customers are clearly informed about available shipping routes and limitations before making a purchase.
Billing Discrepancy: Our shipping fee estimates are based on the initial product weight. However, there may be certain weight discrepancies when the actual parcel is weighed and measured. We kindly ask for your understanding regarding this matter.
Could you please provide your Parcel ID or Account Information? We need to verify the billing details, weight discrepancies, and carrier charges for your order. We will then provide you with an appropriate after-sales solution.
We hope you will give us a chance to make this right for you.
Sincerely,
Superbuy Team
A great company!
A great company that makes ordering seamless. Never had an issue, and they are efficient in resolving any problems I have with my orders.
10 July 2025
Unprompted review
Great interface and ease of use
Great interface and ease of use, makes shopping so much easier for rare stuff only available through chinese webshops otherwise unavailable in the west.
13 January 2026
Unprompted review
My superbuy review
This agent is grate, they have the best prices and they often give so many credits and discount coupons.
9 January 2026
Unprompted review
The product is quality but shipping time and cost high
The product seems to be good quality, but other than that, therecare so many things in the workflow need to improved. Unless I’m desperate I don’t thing I will buy from them again. 1 it took a month to receive the item (12/04 - 1/2/2026). 2 during the transaction, the item was in storage not moveing fo more than a week. I then realized that I have to pay a fee to get it moving, but I was not notified for the action. 3 the communication not accurate. It showed not information when it was delivered. 5 I paid extra shipping, in middle of transaction, which cost more than the product, without knowing before I placed the order. PN25821017901
1 January 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
Thank you so much for your honest and detailed feedback. We are sincerely glad that you are satisfied with the product quality, but we are deeply sorry for the frustrating shipping experience and the lack of communication you encountered.
This is certainly not the level of service we aim to provide. To help us investigate the workflow issues you mentioned—specifically the warehouse delay and the notification failure—could you please provide your PN number (Parcel Number)?
We want to look into your case thoroughly to ensure this doesn't happen again and to see how we can make things right for you. Your feedback is invaluable in helping us improve our system.
We look forward to hearing from you.
Best regards
Weight
All good. But they scam on weight. My parcel really weight is 13kg, they write 17kg. Always scam on 2-3kg.
15 December 2025
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
Thank you very much for your feedback. We sincerely understand your concerns and dissatisfaction regarding the parcel weight discrepancy. Ensuring accurate billing and protecting customer rights are our fundamental responsibilities.
To investigate and resolve this matter as soon as possible, **please provide the relevant parcel tracking number**. We will promptly escalate this to our warehouse and logistics team for a specialized review. They will verify the shipping records and weighing details, and we will provide you with a clear explanation.
Additionally, for your reference, we would like to mention that during the logistics and shipping process, protective packaging materials such as outer boxes and fillers are used to ensure the safety of the goods. These materials also contribute to the total weight of the parcel. However, this should not result in a significant weight discrepancy.
Please rest assured that we take your issue seriously and will contact you as soon as we complete the verification. Thank you for your patience and trust.
Superbuy needs to disclose sensitive items PRIOR to purchase
Superbuy needs to be more transparent on items that are restricted, sensitive or prohibited to certain countries based on the end user's location. It is absolutely ridiculous to only learn of these things "after" placing an order, paying for it, and/or after the return/cancel "after sales" deadline. I don't appreciate being able to easily purchase items on Alibaba and AliExpress, without any issue or problems at all, yet "somehow" those same exact items through Superbuy end up being "sensitive" items that conveniently cost more to ship and come with a plethora of warnings about it being seized?? Most individuals buying from China do not know these things beforehand, nor should they need to worry about it. If your service is to act as an "Agent" for USA based buyers, then you should provide services to protect buyers from these issues BEFORE they are purchased. Not just accept payments knowing fully well that an item is going to be an issue, and then stick the buyer with the potential of losing their money. That is a SCAM. Now I have a bunch of PAID items sitting in your warehouse that you "conveniently" expect me to pay more to ship even though they are as light as air practically, non-fragile, not even rigid, but telling me customs might seize it for some reason. The same exact items I've been purchasing from Alibaba and AliExpress for YEARS. You also have my money from an refund that was given to me by a seller for an out-of-stock item conveniently stored in a wallet instead of returning it to me, and I can't even use that money towards shipping unless it covers the entire shipping cost. I don't like using on site "wallets" I prefer the security of using my credit card because it comes with protections that Superbuy clearly will not afford to me. If you are going to keep my money, then it should allow me to at least use those funds for partial shipping fee. I'm also getting very frustrated with the Affiliate program, as if someone purchases an item from my Top Store, I only get commissions on that. I should get commissions on all those orders as if they had signed up using the invite code - they are obviously signing up to buy that one item just the same, and it was from MY referral. Superbuy has been decent in some ways, and in my opinion still better than Bhiner, but this "after-the-fact" "sorry your loss" approach on items that Superbuy classifies as being potential issues for customs needs to be disclosed PRIOR to purchase being made - NOT after.
13 December 2025
Unprompted review
Reply from Superbuy Shopping
Dear Valued Customer,
Thank you very much for taking the time to provide us with such important and specific feedback. We have carefully documented your suggestions and will incorporate these issues into our ongoing platform improvement efforts.
Regarding the key points you raised, please find our clarifications and commitments below:
1. Regarding Advance Notification of Sensitive Items
We fully understand your concerns. The platform is currently promoting system upgrades with the goal of establishing a more proactive product notification mechanism.
2. Regarding the Use and Withdrawal of Wallet Balance
To facilitate flexible management of your funds, you can withdraw your balance at any time to your linked Alipay or bank card account through the "My Balance" page. As for your suggestion to support using the balance to partially cover shipping fees, we have officially included this in our future product feature roadmap and will actively assess its feasibility. Thank you for providing this valuable direction for our optimization efforts.
3. Regarding the Explanation of Affiliate Commission Calculation Rules
To ensure the fairness and sustainability of the affiliate program, the current commission disbursement rule is set as follows: You will only receive commissions from subsequent purchases made by an invited user after they have successfully completed one paid international parcel shipment. For detailed rules, please refer to our official explanation page: https://www.superbuy.com/cn/page/about/affiliate/. We understand your expectations regarding promotional incentives, and your feedback will help us continuously review and optimize the promoter benefits system.
Once again, thank you for your open and honest communication. Each of your suggestions is a vital driving force for Superbuy's progress forward. We are well aware that our services still have room for improvement, but our determination to enhance them remains steadfast. If you have any other specific issues requiring our assistance (such as the items in storage you mentioned), please feel free to provide your order or parcel number, and we will arrange for dedicated personnel to prioritize your case.
Wishing you a pleasant day!
Sincerely,
The Superbuy Customer Care Team
Order not delivered
No information has been given for my order! Ref No WWZ5PQD8…. Also unable to read website to find out tracking for my order???
How can I give parcel tracking number when you haven’t given it!!! That ref no is all the information I got!!!!
12 November 2025
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
We sincerely apologize for the inconvenience you've experienced and understand your frustration regarding the inability to access order information and tracking details. We take your concerns very seriously and are eager to assist you promptly.
To efficiently investigate the status of your order WWZ5PQD8 and its shipping progress, please kindly provide us with the parcel tracking number (or logistics waybill number). Once we have this information, our customer service and logistics teams will coordinate internally to verify the details and provide you with a clear update as soon as possible.
Thank you for your patience and cooperation. We await your further details and are committed to following up on this matter immediately upon receipt.
Ordering from Superbuy for the first…
Ordering from Superbuy for the first time and the experience has been incredible. Really comprehensive services offered and support is amazingly fast and cooperative at replies. Even their discord server offers support and agents like Mia have been super helpful in providing an incredibly helpful experience.
5 December 2025
Unprompted review
Tried to purchase a coat advertised via…
Tried to purchase a coat advertised via snapchat, flagged up as a scam via bank. Didn't purchase..card details then stolen to purchase tires in London. Please don't use this company
14 November 2025
Unprompted review
Reply from Superbuy Shopping
Hello, thank you for getting in touch.
Regarding the situation you encountered, we take this seriously and would like to clarify the following points:
1. Regarding promotional channels:** We confirm that Superbuy has never conducted any form of advertising promotion or product sales on Snapchat. The advertisement you encountered is likely a fraudulent activity conducted by scammers impersonating Superbuy and is not related to our platform.
2. Regarding user privacy protection:Superbuy always places the highest importance on user information security and privacy protection. All user data is strictly encrypted and anonymized, and we never disclose any user's account, transaction, or payment information. Our platform itself has robust security measures in place.
3. Regarding verification and assistance:If convenient for you, please provide relevant details such as ad screenshots, promotional links, merchant names, or your Superbuy account information (e.g., registered email or username) to our customer service email (or via our official support channels). We will assist you in further investigating the situation and take necessary actions to alert other users about such scams.
Please stay vigilant and be cautious of false advertisements and phishing websites. If you have any further questions, feel free to contact us through our official channels.
Wishing you all the best!
Superbuy Customer Service Team
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