Superbuy Shopping Reviews 

expensive shipping and you have no choice but to pay. a $200 value small 34x32x32 4kg package costs $180 to ship? wtf is that. predatory shipping, be carful.

Their warehouse staff is incapable of following simple instruction and will destroy your items out of spite. CS won't do anything about it.

Superbuy Discord server staff won't do anything about other users sending death threats

Wrong items were delivered, and the platform refused to resolve the issue. Instead, they acted as if they didn't understand the problem and used the excuse: "We receive a huge number of orders. We can't verify whether the correct items arrive at our warehouse." That's apparently the end of the discussion.

My experiences with Superbuy used to be excellent. I've ordered a lot through them over the years. However, their service quality has declined significantly, while their prices have continued to rise.

I think Superbuy has become a victim of its own success. Nowadays, you have to pay extra for almost every service. Even services that used to be included for free. Shipping costs have also become extremely expensive. Paying over €100 to ship a package weighing less than 3 kg is no longer unusual. They blame this on "global circumstances," but in reality, a large part of the cost comes from the extremely unfavorable exchange rate they use. Ironically, if you pay an extra €10 for their "Shipping Expert" service, the shipping cost suddenly drops by almost half.

After receiving the wrong items once again, I decided to look for a different buying agent. Fortunately, I found one. Their shipping rates are much lower (I saved €60!!!! on the package mentioned above), and their customer service is far more professional, responsive and English speaking.

***Edit after response***
This is the explanation the customer service sent regarding the inspection:
"Since the warehouse inspects a large number of items every day, it generally does not unpack items unless there are special instructions.

We hope you understand."

Standard shopping is fine, but as soon as you buy something that they deem to be "restricted by customs" (even though it is not), things get very complicated.

Quality control is non-existent, so if you buy items that have options, you'd have to pray that you are getting the correct item. (basically, quality control checks if the packaging is the same as on Taobao. They do not check varieties)

Company will not help you is there are problems. Customer service is very slow and problem soving skills are next to none.

Shipping costs are extreme.

I've shipped out several parcels, and each time has been great. Logistics have been slower since March 2026, but my parcels have still arrived in under 4 weeks to Canada.

After testing many applications of this kind, I tested SuperBuy. I had to wait 2 months for the delivery of a package, before the carrier did not call me on my number and they finally return my package. After exchanging with the after-sales service, they offer me a discount on my next delivery and finally claim ¥290 to unblock my situation. DON'T WASTE YOUR TIME WITH THEM AND CHOOSE ANOTHER APP.

SuperBuy is Hands down the best shipping agent in the whole of China!!!. I ordered an item got delivered the next day and the processing was so fast. The items shipped out Superbuy’s warehouse the exact same day it was delivered.

The customer service is spectacular, every time there is an issue. They are extremely helpful and even provide excellent compensation and hold full liability for everything.
SuperBuy listens to instructions and also accommodate all special handling requests.

SuperBuy is also truly the only agent that can safely accommodate electronics shipping and has very minimal seizure risks compared to any other agents.

If you don’t go with SuperBuy then you are missing out!!!

Absolute positive experience with Superbuy

Do Not Trust Superbuy – Account Repeatedly Blocked, Funds Missing, and Orders Cancelled

Do not trust Superbuy.

I have been a long-term customer and have spent more than $30,000 through my Superbuy accounts over time purchasing products and importing them to Canada. Despite my history as a customer, my recent experience has been extremely disappointing.

Superbuy requested identity verification, proof of payment, credit card verification, and ownership documents for the card being used. I fully cooperated and provided every document requested. After reviewing and approving my documents, my account was unlocked.

However, my account was later blocked again for the second time, despite using the exact same verified payment method. At no point have I attempted a chargeback, engaged in fraudulent activity, or violated any payment requirements. My documentation clearly demonstrated that I am the legitimate owner of the payment method being used.

The situation became even worse when Superbuy cancelled the shipping for more than 40 orders. At the time, over $600 remained in my account for shipping and related expenses. After the cancellations, the funds were not returned to my Superbuy balance, and I have not received the refund back to my credit card.

As a result, I am left without my shipments, without access to my funds, and without a clear explanation regarding the repeated account restrictions.

These issues have negatively impacted my business operations in Canada, delayed customer orders, and caused unnecessary stress and financial disruption.

Based on my experience, I cannot recommend Superbuy. I have already started moving my business to alternative platforms because I no longer have confidence in the reliability of this service.

If a member of the Superbuy team wishes to resolve this matter, they may contact me directly.

I am still waiting for a proper resolution, the return of my funds.

I have tried other shipping companies, but no one compares for service, quality, and price. I would not hesitate to use them again.

Amazing customer service, 100% recommend for Spain!
I had a huge issue with the local post company delivering my package to the wrong person while I was abroad. Even after months of back-and-forth headaches with the post office, Superbuy didn't leave me alone. Their customer service team stepped up, escalated the case, and fully resolved it for me.

I repurchased my items using a different, safer shipping line this time and everything went perfectly! Shipping to Spain was incredibly quick (around 8 days), and they are always fast to respond and handle orders. Will definitely keep using them!

Just the best agent in china right now, kakobuy, mulebuy etc just sucks, can recommend 10/10

I have been using Superbuy's services for a few years and it's reliable. They inspect goods carefully, easy to reach and respond fast.

Great company, I am surprised how they troubleshooted and made everything right when something happened. I recommend everyone and think you can fully trust them as your number one agent as they truly stand by their word. I am extremely impressed by customer service and attention.

quick service, fast work

Scammers and stole money! I also had a bunch of items not delivered over $600 usd worth of items. Superbuy claims it’s due to « customs » but refuses to provide proof and valid compensation. I will not buy from superbuy again. I never had custom issues and they package their items extremely poorly. I never had the issues I had with superbuy with other proxies. Superbuy is a thief!!!

Slow shipping! No return if clothes or goods are not good!
No refunds

I have arrownd 100 small gods for home and Fast reception, good quality control, alternative for shopping

i initially used aramex's shop and ship service to ship my adidas order from china to the uae but my package was prohibited from being shipped because aramex shanghai required a brand authorisation letter (which was impossible for me to acquire). i instead had aramex ship my adidas package to superbuy's warehouse. superbuy's customer service was amazing, they answered all my questions and were very quick in replying. they even gave me suggestions as to which courier service provider i should opt for in order to avoid being required to provide a brand authorisation letter. i received my order within a week of my package arriving at superbuy's warehouse. definitely going to use superbuy again in the future.

I've shipped stuff using them multiple times and each time it's been amazing. Shipping time varies a lot by line, but I usually get it within 1-2 weeks on the East Coast of North America.