SunSpaces Reviews 

Ordered my composite cladding from Greensquares. First can I commend Ruslan on his full attention to detail, information in abundance and always did what he said he was doing. The product came and it’s excellent quality and no damages. This firm is perfect and would deal with them in a heart beat. Thank you Ruslan and all the team. ⭐️⭐️⭐️⭐️⭐️

The worst company I’ve ever dealt with.
Product arrived, but unfortunately wasn’t what I expected. Contacted the office within an hour of delivery and was told it would be picked up on their way back. Never came, I had this for 2 weeks after several calls and emails, waited at home twice for organised collection which never came, costing me money and time.
Eventually was collected albeit late on the day. Still waiting for my refund now which they have the audacity to tell me I’m being charged for collection too! In the middle of trying to speak to a manager which seems impossible.
Can’t express how bad the customer service is, I have never experienced anything like it.

Excellent Product and Service, I could not fault this company from the sales team to the delivery driver who was so cheerful, helpful and pleasant. The quality of the slatted cladding is excellent we looked at several samples from different companies but a lot of them are wrapped and by the time we got the samples they were peeling. We are so glad we purchased from this company as the quality is so good and the cladding has transformed our old summer room into a lovely usable room with a new roof.

To say we are thrilled with the veranda is an understatement, it’s superb. Darren and the team made the installation a dream…so professional, friendly and customer focussed. In fact throughout the entire process starting with yourself and Ben to the install team, not forgetting your delivery guy.

We will be recommending your product as it gets compliments from friends and family.

DO NOT USE THIS COMPANY!!!!!! After 18 days, 10 phone calls/emails, waiting for call backs that never happen, emails that don't get answered and finally waiting in for promised deliveries that never happen, I have cancelled my order. I'm now waiting on a refund, so let's see where this takes us.

Excellent product, the cladding for our customer’s luxury garden room is beautiful and high quality. We will definitely use Greensquares again in the future! Great customer service, friendly and helpful at all times. Thanks for your help!

Sunspaces initially seemed to be the go to company - they gave a quote the very next day, was competitively priced and followed through with installation. Soon (within days of installation) they contacted us and asked to leave a review in exchange for £20 Amazon voucher. We were happy and did so. Small issue but still irritating - voucher never materialised. The issue however is that very soon the one door’s draft excluder came off and one lock would not work. Locks we paid £90 a lock for! We phoned and phoned and they postponed all the time in terms of getting it fixed - saying they busy and don’t have contractors in SE Kent. Eventually they sent a locksmith from our local area to attend to lock as we had valuables in the space but issue was not resolved. We continued to mail and phone and the outcome is still ‘We are busy, don’t have anybody in the area’. This was 4 months ago. So we had a working space for a few days and ongoing problems since then. Still just empty promises. So I would avoid them if you are thinking they will honour warranty or provide a follow-up service!

Excellent company to deal with. Very happy with my veranda.

Installers did a great job!

I wanted to purchase some large format Porcelain tiles for a bathroom refurb. Samples came in quickly and I especially liked the option of purchasing one whole tile and having it delivered. This and because I was assigned a real person to talk to, made my purchase really straightforward. Tiles arrived safely on a pallet and in good order.

So friendly and helpful in the show room
Arranged for Ruslan to pop over and measure up so no over ordering
The quality of the cladding is outstanding
Excellent company to deal with. Would highly recommend

Product very good
Already recommended
Very pleased of look of our garden room

After the order was placed and a 6 week lead time given, I received no contact, despite chasing the CS team on two occasions for an install date. I was eventually contacted and provided with a date. This was then moved twice for various reasons.
The install team which eventually arrived were sub-contractors who were very messy workers. They left the site in a mess (aluminium shards from cutting metal left all over my patio) which were dangerous to my dog and cat. I spent hours each night tidying up after them. The initial install had to be postponed as the runners for the doors did not arrive with the glass so I had to wait a week for another team to come to make good all the snags caused by the first team. Still waiting for one item to be addressed nearly four weeks later!

The composite decking boards were excellent, however the communication after placing an on line order is non existent. We had to contact them by phone to find out when we would receive delivery which was not easy because you can only leave a message with a call logging centre receptionist, who then passes your message on to the company. There is a complete disconnect between the sales team and the delivery team. Our second order was not delivered on the specified date that the company gave us in an email, very disappointing and annoying.

I’m a contractor, so please be wary if quoting for a job with Deck plus boards!! They are lovely BUT not cut square! So 72 boards all needed to be cut/trimmed…half a days work at least…as per recent reviews, they really take no responsibility for this…..not sure that’s the right attitude.

Solaris Verandah: We are extremely pleased with the Solaris Verandah, the quality of the materials are excellent. I must admit that I had doubts ordering a diy product, unsure how good the installation would be, however, we engaged an excellent tradesman to assemble the product and fix it in place. Ben Balding did an excellent job by providing information on the verandah and arranging delivery to Edinburgh. This is my fifth order from Prima Porcelein/SunSpaces and each order has been provided with a 5* service.

Derek Joyce : Edinburgh

The weatherdek decking boards we ordered were good quality to be fair, but when trying to fit, we found that the ends of the decking board has not been cut square by the manufacturer which meant extra work for my builder and extra cost for me. When I contacted greensquares after sales service to discuss and explain the extra cost I incurred, they dismissed it and actually said that this happens from time to time and they accepting of it! So just a watchout to be prepared for if you order from them. Overall though despite that gripe, the boards and L trims are good quality and the decking looks good.

Generally a good experience , the surveyor was knowledgeable and brought samples. 3D drawings were provided and the finished verandah was very close to them. The installation team were friendly and hardworking and checked details of lighting and the retractable blind with us when necessary. All waste was removed.

Just cow boys!! Awful company I have had the worst experience ever! Avoid at all costs you will save your money and the suffering.

Ruslan was first class excellent product easy to fit. The complete customer package was a fantastic experience.

Great Job!

I had compared a few different veranda designs & suppliers, but the Aspire had the edge. Everyone at Sunspaces was very helpful, and not at all pushy. The install team arrived the week before Christmas, and managed to install our veranda in the rain. Top job!