The customer service was excellent, delivery was very straightforward, so that's all very positive. The shed itself is a little more flimsy than we had thought, quite difficult to construct, taki... See more
Company replied
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Review summary
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Great product but website difficult to use and chaotic customer service. Requested delivery after an agreed date as I was away. Despite emails and phone call with customer service it was delivered a... See more
Company replied
Bought a Aluminion lean too gazeebo, wasnt the easiest to put together as the instructions were in german! a part was missing also but they sent it out really quickly, much flimsier than we expected... See more
Company replied
Chains and bolts are useless
Company details
Information provided by various external sources
Summerhouses, log cabins, sheds, garden offices, gazebos, garages, greenhouses and garden furniture. Free UK delivery. Established since 1981.
Contact info
Liberator House, Bidwell Road, Rackheath, NR13 6PT, Norwich, United Kingdom
- enquiries@summegardenbuildings.co.uk
- www.summergardenbuildings.co.uk
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Easy to order
Easy to order, competitive pricing. When there was a query, polite, professional and helpful.
2 April 2024
Reply from Summer Garden Buildings
Hi. We are pleased we were able to help.
Thank you
Pathetic.
The metal shed is best described as something beginning with "C" and ending in "P" and comes out of the rear end of all animals. The metal is thin and resembles recycled foil milk bottle tops, razor sharp and without any rigidity. The instructions for assembly are just dreadful and unclear - even the "magnified" sketches are so poor as to be useless, this wouldn’t be so bad if it wasn’t for the fact that there are 526 pieces for assembly. To sum up, I’m angry that I wasted my money.
27 March 2024
Unprompted review
Utter overpriced tosh.
The product supplied, bin cupboard, would be ideal as wood to get a fire going. The fittings are so small and cheap, I threw them in the bin and brought others. The instructions to build the item were printed so tiny, I requested the Hubble telescope to zoom in so I could read them. A shoddy product, utterly overpriced.
19 February 2024
Reply from Summer Garden Buildings
Hi Andrew,
Thanks for taking the time to leave your review. We do offer an old fashioned after sales service and are always happy to help if we are advised of a problem. There are many ways that we can help including help with instructions and replacement parts when needed. We are disappointed that you didn't contact us and decided to leave a review instead. If you do need any help please contact us by phone, email or through our website as we are still more than happy to assist.
Kind regards,
Cameron
Customer Support
Did not want to spend thousands of…
Did not want to spend thousands of pounds on a greenhouse as a may only grow a load of weeds so bought the cheapest I could find so ordered it on the Sunday and the greenhouse arrived at 9.30 Tuesday morning which was good as some of the more expensive ones were 4 to 6 weeks delivery. After delivery we opened the boxes and every thing was in bundles and tyed up with all the fittings and fixtures. There was few small extras that was ordered as well but was not in the nain box but arrived later with royal mail. It did need two people to put it together as my greenhouse was a 8x10 .we put down the base late one afternoon and started the following morning and by 3pm we had put it all together the instructions were good to follow which you must follow as some bolts need to be put in as you build it up but don't come aparant until the end. This is a very good greenhouse for the price
18 February 2024
Reply from Summer Garden Buildings
Hi Eddie,
Thanks for taking the time and effort to leave your review. We are glad to hear that you are happy with your greenhouse and that it arrived safely and on time. We are also pleased to hear that the assembly was straightforward and you finished the installation in less than one day. It is always important to make sure you can finish construction when you start it to avoid any accidental damage from having a half complete building. We do appreciate your feedback and hope you have many years of successful propagation in your greenhouse.
Kind regards,
Cameron
Customer Support
I'm adding another review as the…
I'm adding another review as the company is still failing to honour my refund within the guarentee period, trying to fob me off on the garden designer who recommended the product. We paid a fortune for something in good faith and still they refuse to take responsibility for their faulty product. Do not buy from them.
5 March 2024
Unprompted review
Rubbish bin storage unit
Package arrived with no visible damage, upon opening the problems arose.
A number of items had either wood slats that had split and become detached or had staples which were not attaching the slats to a frame.The defective parts were repaired by myself by either glue or screws. This product is by no way worth the price paid, it is rubbish,
20 February 2024
Reply from Summer Garden Buildings
Hi Malcolm,
Thanks for taking the time to leave your review. We offer an old fashioned after sales service and are always happy to help if we are advised of a problem. There are many ways that we can help including replacement parts when needed. On this occasion we were very disappointed when you immediately refused our prompt offer of help and decided to attempt to repair the damaged components yourself. If you do need any help please contact us by phone or email as we are still happy to help.
Kind regards,
Cameron
Customer Support
Took some time to build but happy with…
Took some time to build but happy with the results
17 February 2024
Reply from Summer Garden Buildings
Hi Robert,
Thanks for taking the time to leave your review. We are glad to hear that you are happy with your potting bench. We know our products inside and out and are always happy to assist during the assembly process if asked to do so. Thanks again for taking the time to leave your review and we are pleased that you are happy with the results.
Kind regards,
Cameron
Customer Support
Satisfactory
Very poor instructions a piece of the floor had a knot on the pointed end fell out.supplied with about 20 wasps must have kept in storage in a barn i reckon.customer service very good delivery spot on a decent product would recommend but only after explaining the negatives i had.
20 February 2024
Unprompted review
Reply from Summer Garden Buildings
Hi Glenn,
Thanks for taking the time to leave your review. We are glad to hear that you were impressed with our service and the wooden gazebo you purchased. We are also happy to hear that it was delivered safely. We are always willing and available to assist with any problems our customers encounter and can easily be contacted by phone, email or through our website if required.
Kind regards,
Cameron
Customer Support
Purchased a shed priced at £292 order…
Purchased a shed priced at £292 order and delivery confirmed then was called stating wrongly price said you can offer good will gesture as error on your behalf but instead in morning i get a refund notification on my email without having a thought or consideration for customer feelings or any gratitude towards customer for own mistake left very upset and disappointed and disheartened by there actions didn’t expect it from such a big company and i never leave reviews this must have had a big impact on me to do soooooooo
21 February 2024
Unprompted review
Great supplier, manufacturer would only get 3 stars though
Great little greenhouse. Well priced. Supplier was excellent and gets five stars. Well packed so it did not get damaged and arrived efficiently. Manufacturer would only get three stars though. Instructions were rubbish. For the sake of an extra hour's investment in the instructions could save its customers many hours of time. It's just lazy.
17 February 2024
Unprompted review
Reply from Summer Garden Buildings
Hi Ian,
Thanks for your review. We are glad to hear that you are happy with your greenhouse and that it arrived safely. We know our products inside and out and are always happy to assist during the assembly process if component parts are not fitting together easily or if the instructions seem baffling. Thanks again for taking the time to leave your review.
Kind regards,
Cameron
Customer Support
The web site was easy to use
The web site was easy to use, purchasing was simple and delivery was at the time stated.
27 January 2024
Reply from Summer Garden Buildings
Hi Glyn,
Thanks for taking the time and effort to leave your review and for your repeat custom! We are glad to hear that you found our website easy to use and that the delivery was on time.
Kind regards,
Cameron
Customer Support
Excellent service product delivered…
Excellent service product delivered safely and within time frame.
22 January 2024
Reply from Summer Garden Buildings
Hi Roger,
Thanks for taking the time and effort to leave your review and for your repeat custom! We are glad to hear that you were impressed with the speed of the delivery. We do appreciate your feedback.
Kind regards,
Cameron
Customer Support
Overall company rating of 3.5 is bad…
Overall company rating of 3.5 is bad but generous for this company. Metal shed is such poor quality, so thin and leaves you will cuts from sharp edges. Hardly need to touch it to dent the metal. Takes forever to put up. Plus been waiting for a response for customer services having chased a few times. Avoid company and products at all costs. Do not waste your time and money.
4 February 2024
Unprompted review
Reply from Summer Garden Buildings
We are sorry that you experienced storm damage to your shed This is unfortunate given you had not had the shed for long, however I am pleased to see that we were able to supply parts for you to complete the installation.
Regards
Very good service and prompt attention
Very good service and prompt attention. When something was missing from the original order they put the part in the post as soon as possible. Reasonable prices too.
17 January 2024
Reply from Summer Garden Buildings
Hi Marion,
Thanks for taking the time and effort to leave your review. We are glad to hear that you were impressed with the speed of our service and you found our products to be well priced. We do appreciate your feedback and hope you have many years of successful propagation in your greenhouse.
Kind regards,
Cameron
Customer Support
Shocking customer service and low quality product for top dollar prices
Shocking customer service, cocky, arrogant and rude on the phone on both occasions speaking to them. Not to mention the product we bought (bin store) was flimsy, split in parts prior to assembly and with a bit of wind the full thing came apart, after paying over £300 and it only lasting 2 months I am massively disappointed with this company and product! Stay away
11 January 2024
Unprompted review
Fast delivery
Fast delivery. Bought the single one to match the 3x one we already have as been issued a fourth bin. Very good product.
6 December 2023
Reply from Summer Garden Buildings
Hi Kay,
Thanks for your review and for your repeat custom! We are glad to hear that you like the product.
Kind regards,
Cameron
Customer Support
Wooden Storage Bins
Good value for money. I painted mine before putting together! Looks great! And stopped blowing my bins away !
12 December 2023
Reply from Summer Garden Buildings
Hi Adriano,
I's great to hear that you are so happy with the product you ordered from us and that it does the job you bought it for. Thanks for leaving a review.
Kind regards,
Cameron
Customer Support
Really poor quality for the price.
Bought a Growhouse from the company. Really poor quality for the price.. Doors don't align and will need sanding... Components misaligned with staples.. Probably cost around £25 to put together and retailed at over £200...Suggest you go somewhere else if you want a good quality product...
15 December 2023
Reply from Summer Garden Buildings
Hi Andrew,
Thanks for taking the time to leave a review. We are sorry to hear that you were not happy with your experience. It is very rare for the parts of our products to be misaligned in the way you describe. There is normally a simple answer to any problems encountered during assembly and we are always more than happy to assist with assembly advice if needed.
Kind regards,
Cameron
Customer Support
Reply from Summer Garden Buildings
Hi Elizabeth,
Thanks for taking the time to leave a review. We are sorry to hear that you are not completely happy with your purchase. We have found that customers are normally very pleased with the quality of this product, however, we take your feedback on board. You can be assured that all of the pictures we use to advertise our products are accurate representations of them.
We make every effort to make sure our products are at the best price possible. It would be difficult to find the product you ordered, or similar, at a lower price. This is one of the least expensive examples of this product that you will find and we think it is very good value.
Kind regards,
Cameron
Customer Support
This company is a JOKE!!!
This company is a JOKE!!!
They advertise something being one size and when it arrives it's bigger than stated, when you have to return it they charge you 25% of the value of the shed.
27 November 2023
Unprompted review
Reply from Summer Garden Buildings
We advised the exact size of the roof and approximate size of the walls in the description on our website and the roof size is also right next to the tick box when ordering. We are sorry you missed this but as the shed was accurately described you were responsible for the return charges. Unfortunately these are bulky items to return and we also pay a premium to collect from a private individual. We are sorry you were disappointed but we honestly did nothing wrong.
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