Stührling Original Reviews 

I bought watch 3 months ago and of course it stoped working. I bought them from Debenhams so I would expected to deal with them regarding refund or repairs but no luck. Debenhams keeps sending my question to Stuhrling and all I got from them is to send the watch to New York and pay for it myself. Debenhams is not helping and I’m out of pocket of nearly £200 for watch that not working. Avoid

I purchased a So & Co Watch from Debenhams on 30th April this year received it in May and wore it 3 times in November the watch stopped working. I wrote to Stuhrling and got told I would have to resend the watch back at $30 dollars for a repair? I have wrote to Debenhams saying how is this as I would had thought from May untill November a brand new watch battery should last over a year and feel its not a great customer service given I paid £53.50 for a watch that has worked just 7 months and worn 3 times. I have other watches that have Battery's that are still going after 2 years. So looks like both companies not willing to send out a new battery or even Debenhams able to return my email regarding this service given by one of its suppliers.The funny thing this watch was reduced so they state from over £350 which I really can't believe 🤔 perhaps buying from this company they should state battery last 6 months max

Bought one 3 years ago, needed one for work that I didn’t mind knocking about. It’s a quartz divers watch and it was just under £100 with a supposed retail price of over £500. It’s worth what I paid and it still works but it’s a cheap watch, wouldn’t buy another, it’s done its job but a used Seiko would have been better for similar money or even a new one. Think hard before you buy one!….

Bought the global voyager watch from Debenhams in a sale,discounted by 90%. No one would ever pay the retail price for it,I’m not happy with 90%discount. Absolute rubbish and looks cheap.It would be embarrassing giving it to a charity shop. How someone can give these watches 5* and a watch collector is beyond me. Avoid this crap at all costs.

I recently bought a Stuhrling watch and it arrived with some damages and scratches on the band. I have emailed Stuhrling with no response. I have tried calling their number they have listed on their website numerous times and no one picks up. I think all the numbers they have listed are fake. It is just an automated recording telling you someone will be on the line with you shortly and after waiting it says to leave a message. I am stuck now with a damaged watch. I have also tried to write a review and leave it on the Stuhrling website and it does not appear. They only seem to accept the good reviews. Save your money and buy a better watch somewhere else.

I purchased a Stührling watch in March, but by July, a defect with the red dial appeared without any misuse. I reached out to Stührling to request a repair under warranty, as required by EU law, but after more than a month and multiple follow-up emails, I have yet to receive any response. The lack of communication has been incredibly disappointing, especially since I’ve come across similar complaints from other customers about this same defect. If you’re in the EU and expect warranty support, be cautious—my experience has been frustrating, with no resolution in sight.

I like the watch and how it looks.
My one big issue is that to check the time,I have to stare for a couple of seconds more than is normal. The second hand is thicker than the minute hand!!
A real confusion! Shame. Has anyone else noticed this clear engineering error? JH

AVOID AVOID AVOID The biggest pile of scrap metal money can buy. I bought several of their watches thinking I was buying quality. Turned out that not long after all started to discolour and or corrode. Some are now so bad they are simply scrap and can only be thrown in the bin.

Terrible customer service spent 120 Pounds on a watch and express postage
Trackage showed the watch had still not been dispatched by sturhing I have contacted them multiple times to no response it has been 2 weeks and I still haven’t received the watch awful experience.

Do not buy, there is no returns service
They do not contact you back at all
Big scam, do not buy it from Debenhams
Never again

Bought a watch via debenhams on 30/08/24, till this date I haven't recieved the watch and debenhams has not gotten back to me regarding the purchase and tracking it. Broad day robbery. Save yourself fromedisappointment, avoid Stuhrling and Debenhams

Do not buy these watches , got one for the wife for Xmas and the metal strap was too big , I got unwell and we didn’t get the strap altered for 7months , we soon found out the watch wouldn’t wind or alter the time , Debenhams didn’t want to know and said go to the manufacture , the manufacture are in New York and took ages to contact , finally it was agreed that I would send it back , it cost me 30 dollars and a further 22 pounds in postage to return it , it still don’t work after the repair and they are not returning my emails , customer service is terrible , the watches looks nice but don’t be fooled they are cheap Chinese rubbish , please don’t waste your money

I have had the watch for a year. Within the first 2 months, the metal strap came loose from the watch and it subsequently fell off my wrist onto the concrete floor, damaging the watch. More recently, the second hand came off and is now stuck inside as I adjusted the time. Its a shame as the watch looks very nice, however the craftmanship is terrible.

Bought a watch from them 4 years ago and ive worn it less than 20 times. Started to see a discolouration on the metal of the watch but ignored it. Went to get it out of the box the other day to wear to an event and saw that green corrosion nodules had grown on thw watch. Spoke to a representative, but they said this doesnt fall under the wear and tear policy. An absolute joke. Avoid buying these watches.

Awful experience.

I bought this watch ( STÜHRLING Original
Depthmaster 883H Automatic Swiss Dive Watch with Water Resistance up to 660 Feet )27th June 2023, It has never worked .It has been back to the company in Brooklyn New York three times (cost me £90 postage ) They will not give me a refund . THE 3 TIMES THEY HAVE TOLD ME ITS BEEN REPAIRED ,IT IS STILL NOT WORKING. . THEY ARE RIPPING CUSTOMERS OFF .DO NOT BUY .ITS A SCAM.

Their support is absolutely missing. I ordered a watch to EU, which ended up held on borders because I need a real INVOICE, not some confirmation email for purchase. EU need to put extra tax on things coming from USA and because they are not providing the invoice and not replying, the watch have to return. What about a refund you would ask? I hope for one. I would never again risk with them. Absolutely not caring about their clients. Absolutely disrespectful!

I ordered two watches from them and they shipped two watches. One was the correct watch the other one was incorrect, wrong color dial and wrong color strap. I tried calling them, left multiple messages and multiple emails, with no response. This is a scam of a company, they have no customer support and they do not return phone calls. Do not do business with this company.

I bought several watches from Stuhrling Original. I bought them a few at a time. The first two watches were really nice. I liked them a lot, they worked well. I bought three more a three months later, they were also nice. I was supposed to get a watch box as a gift after buying three. I did not receive it and wrote to the company to request it. Took a long while, I eventually received it. All of the above was over a period of 8 months.
Shortly thereafter, one of the watches I bought began to skip time. I contacted the company, got no response. I really liked the watch, so I was pretty persistent in calling and emailing them. They eventually sent me a notice offering insurance for the watches. I had the watch in questions for a couple of months. They in my opinion should have replaced it or offered to repair it. They did not. I didn't buy anymore watches from them. Of the watches I did buy, two have broken, the little marker for the nine o'clock placement fell off and is inside the casing loose, the other one started skipping time, so two of the 5 still work. I was disappointed at the performance of three of the five watches i purchased. I was disappointed at their customer service response to my complains about the watches skipping time.

Watch broke down 3 days after arriving.
Terrible communication. Have involved Debenhams but no real progress months later.
The watches are just rubbish but the customer service even worse.
Stay away.