StubHub U.S. and Canada Reviews 

24,257
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,234 reviews, reviewers had a great experience with this company. Customers frequently praise the straightforward and seamless purchasing process. Many people found the app easy to use, allowing for quick ticket acquisition and a smooth overall experience. However, some customers also noted concerns regarding pricing, specifically high service fees and unreliable totals. A few other people also felt that ticket delivery could be problematic, with instances of late arrival, incorrect tickets, or seats not matching expectations. Some reviewers also mentioned issues with misleading information about parking or seat locations.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

User experience

Customers had positive experiences with user experience, finding the overall process smooth and seamless,... See more

Price

People report ambiguous experiences with price, with many expressing dissatisfaction over unexpected charges... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of use for purchasing... See more

Location

Customers consistently note ambiguous experiences with location, with some expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love Jelly Roll. However, did not like the opening act 3 Mafia. Other than that overall really good. Love the American Family Insurance venue.

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

The process of acquiring the ticket was easy. I enjoyed the show and the seat was fine. However, I think the service fees attached to the price are exorbitant. Way too high.

Rated 4 out of 5 stars

StubHub is a trustful platform for buying and selling tickets. My only comment is that the instruction for accepting/transferring the ticket to myself is not quite clear. Creation and use of my person... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(24,257)

10,578 reviews in the last 12 months

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Rated 1 out of 5 stars

The 2nd game

The 2nd game, Yankees vs. Dodgers on Saturday July 18th was canceled, but rescheduled for the next day. I didn’t get a refund, and had to sell my tickets for a fraction of what I paid. There was no StubHub guarantee.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

StubHub/FIFA tickets

Tickets were through FIFA but I purchased these a year and a half prior to the game. Tickets were honored and we were able to go to the final game.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrific and Dishonest

Took my money just fine. Gave me the wrong tickets. Told me it wasn’t their fault and that it was my responsibility to resell them and refused to issue a refund for their negligence. Terrible customer service and completely dishonest company!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. Peace of mind and security buying from such a reputable reseller especially for a significant value order like Tomorrowland comfort full madness pass

17 July 2026
Unprompted review
Rated 5 out of 5 stars

American Family Field is a beautiful…

American Family Field is a beautiful ball park. Everyone there was friendly. It has Go-Ahead Entry which makes it very convenient to enter the stadium. If you go there, hope for a Brewers home run so you can see Bernie the Brewer go down the slide.

20 July 2026
Unprompted review
Rated 4 out of 5 stars

The tickets I bought were legit

The tickets I bought were legit, I recommend buying instant download. I went to the BTS concert in Paris and I got a PDF which raised suspicion. However, agents at Stubhub communicated with me and left me at ease. I can’t deny that some anxiety was still present, but overall if you don’t secure tickets from the official seller it is a good alternative. I still recommend doing your research and do not rely on one single review.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Tickets were easy to browse

Tickets were easy to browse, select, and purchase. Everything went smoothly. My only complaint is that the parking pass was not valid and I had to pay fro parking elsewhere.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this ticket provider

Do not use this ticket provider. it is a scam. I bought a ticket for Ariana Grande and the ticket disappeared out of my list of tickets on my event page on ticket master. they did not offer a refund as they said I had claimed the ticket, even though I have no idea where this ticket disappeared to. This site is a scam. Use at your own risk. I am never buying from them again. not worth it.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Super expérience pour un concert…

Super expérience pour un concert inoubliable !
J'ai acheté des billets via StubHub pour le concert de BTS le 18 juillet au Stade de France pour ma femme et ma fille, et tout s'est extrêmement bien passé. Je ne suis vraiment pas déçu de mon achat ! De plus, l'accompagnement et le suivi de l'équipe avant l'événement ont été très rassurants et impeccables. Un grand merci, je recommande sans hésiter !

Great experience for an unforgettable show!
I purchased tickets on StubHub for my wife and daughter for the BTS concert on July 18th at the Stade de France, and everything went wonderfully well. I am really happy with my purchase! On top of that, the support and guidance before the event were excellent and very reassuring. Thank you so much, I highly recommend!

18 July 2026
Unprompted review

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