StubHub U.S. and Canada Reviews 

23,837
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 10,234 reviews, reviewers had a great experience with this company. Customers frequently praise the straightforward and seamless purchasing process. Many people found the app easy to use, allowing for quick ticket acquisition and a smooth overall experience. However, some customers also noted concerns regarding pricing, specifically high service fees and unreliable totals. A few other people also felt that ticket delivery could be problematic, with instances of late arrival, incorrect tickets, or seats not matching expectations. Some reviewers also mentioned issues with misleading information about parking or seat locations.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

User experience

Customers had positive experiences with user experience, finding the overall process smooth and seamless,... See more

Price

People report ambiguous experiences with price, with many expressing dissatisfaction over unexpected charges... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of use for purchasing... See more

Location

Customers consistently note ambiguous experiences with location, with some expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love Jelly Roll. However, did not like the opening act 3 Mafia. Other than that overall really good. Love the American Family Insurance venue.

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

The process of acquiring the ticket was easy. I enjoyed the show and the seat was fine. However, I think the service fees attached to the price are exorbitant. Way too high.

Rated 4 out of 5 stars

StubHub is a trustful platform for buying and selling tickets. My only comment is that the instruction for accepting/transferring the ticket to myself is not quite clear. Creation and use of my person... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(23,837)

10,107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was good!

Everything was good. I was a little nervous because the event tickets wasn't released until the day of. I also purchased a parking pass & that was released 2 days before.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

It looked like a scam

Price was expensive, the location was someone else parking, it was right in downtown and too far from stadium, I ended up parking at main lots and paying full price. It seem lime a scam parking.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Hard time finding Annexus Social Club

Everything went well. The only issue we had was finding the clubside amenity. Nowhere on the ticket did it say that we could have entered the facility early (5:00) at a special entrance to take advantage of the food and drinks that came with our Courtside tickets. It was hard to find even when we were able to enter the arena. We had to stop at 2 different stations to find the Annexus Social Club.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great band, great venue

Hadn't seen this band before and they did a great job and the venue was great also, food and drinks were very affordable and they had clean bathrooms

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The Guess Who

My sister and I attended The Guess Who concert in Syracuse NY, it was a great concert that brought back a lot of memories. The price was great and booking online was fast and easy. The only bad thing I can say is that parking was expensive at $40.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Reds cs Phillies

The game was good, and our seats were excellent. StubHub kept us informed prior to the event. Tickets were received promptly. Overall, a great experience!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

The concert was excellent booking…

The concert was excellent booking process was easy. Being in another country and not knowing when the tickets would be available was a little unnerving, but all in all the process wad good. I would use thew service again.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company! I purchased 6 tickets for 3 different games. We never received the tickets for the second game and STUBhub refunded our money. However, we did not review the tickets for the 3rd game until an hour and a half before the game started! We would not make it in time! And they had to give us replacement tickets because the seller did not provide the actual tickets we purchased. STUBHUB refuses to give us a refund! We cannot make it in time! I will never buy from STUBHUB again and I will never recommend them. Terrible company. AND my tickets cost $314.00!!!!!

19 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look