Stubble & Co Reviews 

812
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and practical design of the products, finding them durable, versatile, and well-suited for daily use and travel. Many people appreciate the excellent customer service, describing staff as helpful, efficient, and proactive in resolving issues. Reviewers frequently highlight the personalized approach and quick responses from the support team, often leading to immediate and satisfactory resolutions like replacements or repairs. However, some customers also noted issues with delivery services, including parcels arriving late, being lost by couriers, or experiencing delays with next-day options. A few other people also felt that communication regarding delivery problems or refund processing could be slow or unhelpful at times. Additionally, some users reported product issues such as broken zippers or strap adjusters after a period of use, though these were often resolved by customer service.

What people talk about most

Product

Clients share positive opinions on product quality, design, and durability, with many reviewers expressing... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as impeccable, incredible,... See more

Quality

People report positive experiences with quality, often highlighting the impressive durability, waterproof... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their quick, friendly, and helpful... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant issues such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing backpack that has served me well for almost 2 years. One day, some fabric got stuck in the zipper on the laptop sleeve. I had to break the zipper in order to get my laptop out. I emailed suppo... See more

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

Stubble and Co absolutely took care of me. Customer service is impeccable and they were quick to respond, and quick to help me in my situation. I would recommend them for anyone!


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

812 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(812)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a rolltop bag which I absolutely…

I have a rolltop bag which I absolutely loved. Very robust and smart looking bag. Unfortunately about one year into owning it, the laptop zip compartment jammed and broke, due to being stuck and me trying to release it. The customer service who I reached out to about this, were fantastic (Daphney). She issued immediately a replacement. Therefore I can’t recommend this company enough.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Product, Service and Warranty after 9 months of use

I bought the Hybrid Backpack 30L 9 months ago, and it’s an amazing product, carefully designed down to the smallest details, with exceptional build quality. I use it every day, and it immediately became indispensable to me.

Unfortunately, I experienced an issue with the middle zipper, which showed some external wear over time, although it didn’t affect the backpack’s waterproof performance.

As soon as I contacted customer service, I received a response in less than five minutes. After sending a couple of pictures and the production number—just the necessary information—they immediately arranged for a replacement.

The entire process took only six days from the first email to receiving the new backpack, including the weekend. Truly top-quality product and outstanding customer service.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Great quality. Even though It was not what I was looking for, the bag was super comfortable and stylish.

19 March 2026
Unprompted review
Rated 3 out of 5 stars

The bag is beautifully designed

The bag is beautifully designed, but for the price I expected better quality. In less than a year, it started peeling and the material began to come apart. The design is lovely, but I really thought it would last longer. I bought it in 2023, but I am not allowed to include that date.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Replacement bag

Unfortunately the zip broke on the bag when it was only just out of warranty. Daphney responded to the problem and after a brief conversation, they have agreed to replace the bag. Very happy with this outcome . Quality brand.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied!

Stunning backpack! I got the Everyday Backpack 20L and went on a business trip right after. It is very simple and minimalistic, yet has enough room to store everything! 10/10 would recommend to anyone, and customer support was fantastic as well!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The kit bag that you’ve always wanted is here for you.

I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Had customer service and a situation…

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and really well…

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

14 March 2026
Unprompted review

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